customer retention [infographic] customer experience
Post on 28-Jul-2015
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Sources:
(http://www.medallia.com/customer-retention/)
(http://marketingwizdom.com/strategies/retention-strategies)
(https://www.wellsfargo.com/financial-education/small-business/customer-retention/)
(http://blog.clientheartbeat.com/customer-retention-strategies/)
(http://www.cmo.com/articles/2013/7/18/customer_retention.html)
http://www.cmo.com/articles/2013/7/18/customer_retention.html
5% INCREASE IN CUSTOMER RETENTION CAN IMPROVE
PROFITS FROM 25% TO 95%
REPEAT CUSTOMERS SPEND 33% MORE COMPARED TO NEW CUSTOMERS
WHILE SATISFIED CUSTOMERS TELL 9 OTHER PEOPLE ABOUT THEIR POSITIVE EXPERIENCE, DISSATISFIED CUSTOMERS WILL SHARE THEIR EXPERIENCE WITH
22 OTHER PEOPLE
80% OF THE FUTURE PROFITS WILL
COME FROM JUST 20% OF YOUR EXISTING CUSTOMERS
10% INCREASE INCUSTOMER RETENTION
YIELDS A 30% RISE IN THE VALUE OF THE COMPANY
68% OF CUSTOMERS WALK AWAY FROM A BRAND BECAUSE THEY ARE DISSATISFIED WITH THE SERVICE
55% OF AMERICAN BUSINESSES BELIEVE THAT CUSTOMER SERVICE PLAYS AN IMPORTANT ROLE
Once you create a loyal customer base, it's tough for a competitor to take that away
- Joe Mansueto, CEO, Morningstar Inc.“ “
Discover effective ways to give your customer the best brand experience and retain them to ensure business profitability. Log on to csscorp.com
A 2% INCREASE IN CUSTOMER RETENTION HAS THE SAME EFFECT AS DECREASING COSTS BY 10%
ARE YOUR CUSTOMERS COMING BACK FOR MORE.Customer Retention. Key to your brand’s success.
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