customer keynote - microsoft lync
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Unified communications platform
Enterprise-ready
Connect people, communications and the applications they use everyday
• Full and familiar Lync experience optimized for immersive meeting experience
• Easy for users to schedule, join and manage meetings
• Simple to deploy for IT Admins, does not require 3rd party infrastructure
• Native Lync software delivered in a comprehensive partner hardware solution
Consolidate multiple vendor services and solutions
Single unified client for all conferencing – scheduled & spontaneous
Lync Meetings are accessible to all information workers
Escalate a simple IM or phone call to a Lync Meeting anytime
Initiate Lync Meetings directly from within Outlook, SharePoint and other business apps
Share PowerPoint and Word documents directly from within the apps
Quickly join and contribute from anywhere
Confidently create and lead a meeting
Multiparty HD video conferencing brings life and expression to Lync Meetings
Join Lync Meetings from multiple types of smartphone and tablet form factor devices
Browser-based meeting client for rapid access to scheduled meetings
Joining a Lync Meeting requires only a single click or touch
• 47% of employees use smartphones
instead of desk phones for work calls
(IDC report)
• 69% use smartphones to access
business apps (IDC report)
• BYOD is here to stay: it improves
productivity, collaboration, and cost
management Fortune 100 >80% deploying mobile clients
Smartphones 289M in 2010 >900M in 2014*
Tablets 55M in 2011 >200M in 2014* * Gartner
*Gartner & IDC 2012
Fortune 100
>80% embracing BYOD*
Mobile Device Growth
90% growth over next 4 years*
Personal Devices on Network
4.5 B personal devices by 2015*
Consumerization of IT & BYOD • 80% of employees are using personal Wi-
Fi enabled devices for work purposes forcing IT to embrace BYOD over WLAN
Wi-Fi proliferation within the enterprises to enable mobility
• Wi-Fi is a key technology to enable capacity and scalability for mobile devices
• Reduce cellular charges
BYOD are increasingly capable of rich media
• Employees demanding similar rich experience within the enterprise as in their personal life (Skype, Facetime, etc)
Fortune 100 1
>80% deploying mobile clients
Smartphones
289M in 2010 >900M in 2014 1
Slates
55M in 2011 >200M in 2014
1 Gartner Forecast: Mobile Devices, Worldwide 2010 2 Gartner: Key Issues for Communications Enterprise Strategies, 2011. March 2011 3 Gartner: Is Your Wi-Fi Network Ready for Video? May 2011
• Customers starting to push towards greater media over mobile scenarios
• Optimize cellular minute and data plans
• “Wireless by default, wired when necessary.” 2
• Network managers tasked to plan for convergence
• In many cases all wireless
• Trends are for greatly increased bandwidth usage
• Up to 100 personal video devices for each currently installed room system. 3
• Millions of personal mobile devices being used in the enterprise under BYOD policies
• These mobile devices depend on Wi-Fi but have consumer grade Wi-Fi mainly in drivers
• Poor audio/video quality and dropped calls
• Slowing the migration of voice/video to Wi-Fi
Can your network handle the load? • Average of 2.5 Wi-Fi enabled devices per user
• Multimedia UC traffic from 802.11n devices
Do you have ubiquitous coverage? • Networks designed for data/hotspot coverage won’t deliver a good
multimedia UC experience
Is your network ready for BYOD? • BYOD creates massive security issues
Is end-to-end QoS a challenge? • Networks often incorrectly tag multimedia traffic
• Encrypted UC traffic also needs correct Quality of Service (QoS)
Simple & Flexible Deployment
Highly Robust, Secure Wi-Fi
*BYOD Security & Support
Lync Qualified Wi-Fi Scales from Lync OnLine to Server 2013
Voice/Video Optimized End-to-End QoS for Encrypted Lync
*BYOD Enablement Onboards Any Device Securely
Voice
Video
Data One VLAN & one
SSID for all applications
Different QoS
levels over the air
Application fingerprinting
Isolates encrypted applications
Different
QoS levels
on the wire Microsoft AD
And Exchange
Core enterprise
network
Telephony
Gateway
PSTN
Lync
Server Laptop with Lync
Case Study
Packet
Loss Jitter (ms)
Delay
(ms) MOS
Competition .3679 6 27.75 2.249
Aruba .0102 1.5 11.25 3.902
Aruba
Improvement 35x less 3x less 60% less
~75%
Better
http://arubanetworks.com/lync
•
•
•
Aruba Readiness
Assessment for Lync
• What: Assesses readiness of
LAN, Wi-Fi, and guest access
infrastructure to simultaneously
handle voice, video, and data
across a mix of client devices
(PCs, iPads, smartphones)
• When: Aruba partner conducts
assessment prior to bid
preparation
• Why: Focuses the customer on
our joint strengths – rich UC
features, performance, security
– and highlights new trends –
like BYOD – they might have
overlooked
• How: Customer needs analysis
and on-site survey drive a
proposed system design and
ROI analysis
Lync works across platforms and devices
Desk Phone
Browser
Mobile
Mac
PC
Meeting Rooms
Tablets
Lync is familiar and engaging, across a variety of devices and platforms
Network health monitor
Fast in-call
device switching
Flexibility of Devices
Rich Choice on form factor, price and capabilities
26
ProtoSphere creates an always on
virtual collaboration workspace to
bring people together in the
enterprise.
Learn more at www.protonmedia.com. Watch a short video demo of ProtoSphere. Read a case study on how research firm PPD utilizes ProtonMedia and Microsoft
Technologies.
Immersive, Social, Learning in the
Cloud
Virtual Collaboration
ProtoSphere leverages Lync and
SharePoint to bring the right
people and the right data
together at exactly the right
moment to increase the speed
and effectiveness of knowledge
transfer.
It is a humanized, social display
layer of interconnected shared
spaces. Each representing an
always on Lync conference call
working both in the cloud and
on premises.
Participants are represented by an
avatar connected to a SharePoint
profile, blog ,and wiki. This allows
your organization to leverage the
power of social production to
create and manage knowledge.
Hold your culture together over
distance in an engaging, human
way with an immersive 3D
environment.
The contextual environment
makes learning transformative
and is fully integrated with your
unified communications
infrastructure.
For sales contact John Reed
+1.215.631.1401.
LCS 2005 OCS 2007 OCS 2007 R2 Lync 2010 Office 15
Federation
Public IM
Connectivity
(PIC)
(Windows
Live, AOL,
and Yahoo)
+ Open
federation
with Lync
Microsoft
Office
Communications
Server (OCS)
deployments
+ Stand-alone
Extensible
Messaging
and Presence
Protocol
(XMPP)
gateway
+ On-
premises to
online
federation
+ Native
XMPP
gateway
+ Skype
federation
Voice Customer Momentum
70
86%
33,000 Voice users
15,000 Voice users 4,300 Voice users
33,000 Voice users
15,000 Voice users
7,000 Voice users
3M
250
270
Enable and improve mobile productivity Communicate in real time with colleagues, customers and partners from virtually anywhere
Enable new ways of collaboration with voice & video using a single unified client Share ideas and keep teams in sync Reduce costs related to video conferencing, telephony and travel
Reduce costs through simplification and consolidation Manage with common and familiar tools Reduce total cost of ownership with integration and shared infrastructure
Accelerate adoption of online services Reduce IT operations costs Enables a path to unified communications – following a customer’s blueprint
Enable and improve mobile productivity Communicate in real time with colleagues, customers and partners from virtually anywhere
Enable new ways of collaboration with voice & video using a single unified client Share ideas and keep teams in sync Reduce costs related to video conferencing, telephony and travel
Planning • Wi-Fi only vs. mixed wired and Wi-Fi deployments
• Determine devices support requirement (11g/n - 11b?)
• Determine density - regular office space - conference room – common areas
• Determine workloads over Wi-Fi - Real-time media support
• Type of devices connected – Enterprise notebook and/or “BYOD” (Bring-your-own-device)
• Mobile device support - Powersave features
• Support for guests SSID and mobile device SSID
• QoS support (WMM for Wi-Fi)
Infrastructure recommendations • Enterprise WLAN controller with thin enterprise grade APs or standalone APs
• Deploy 802.11n APs
• Implement WPA2 in Enterprise Mode
• Deploy APs featuring dual (concurrent) 2.4 GHz and 5 GHz operation with 3x3 configuration and 1 Gbps backhaul
• Support for RF auto radio management of channel and signal strength
• Fast BBS transition support – OKC
• Sufficient AP density for seamless coverage. Deploy applicable AP density for required coverage and capacity but keep signal levels between -45dbm to -65dbm and SNR better then 30db (40db preferred)
• Design for capacity based on # of clients in coverage area
• Plan for overlapping AP coverage (redundancy) is required
• Deploy in large conference rooms multiple APs
• Enable AP load balancing
Infrastructure recommendations continued
• 2.4 GHz band:
• Drop 11b support
• Limit 11n support to 20 MHz channels
• 5 GHz band:
• Enable band steering of dual band capable devices to 5 GHz
• 40 MHz channel
• Implement QoS/WMM with EF queue for WMM Voice
• Enable WMM on APs for QoS but not mandatory. Enable QoS on Lync servers and clients
• Ensure proper QoS on wired network with slower links
• Ability to classify and prioritize Lync traffic (SIP-TLS) in the presence of lower priority data traffic
• Enable power saving mechanisms ( Legacy or UAPSD) // recommended DTIM is 2 for voice if using legacy mode
Client recommendations • Enterprise class notebooks
• High-quality dual band NIC with at least 2x2:2 configuration
• Support for Radio resource management 802.11k
• Real-time media optimized/certified NIC and drivers
• Manage NIC driver versions
• Mobile devices supporting dual band is better
• BYOD is a reality so be prepared
Recommendations • Upgrade 11b and 11g routers to 11n
• Evaluate “Default” channel on 2.4 GHz – most Wi-Fi routers default to “6”
• Upgrade Wi-Fi routers supporting concurrent dual band with 2x2:2 configuration
• 11n 2.4 GHz band limit to 20 MHz channels
• “Move” dual band devices to 5 GHz (unless there are range limitations)
• Source of RF interference in 2.4 GHz
Neighbor APs on the same channel
Bluetooth devices
Game consoles (wireless controllers)
Cordless phones
• Avoid wireless range extenders (if possible)
• Implement application (port/protocol) based QoS for real-time media on Wi-Fi router
Recommendations • Plan for usage and concurrently connected devices
• Small deployment SMB or entry level Enterprise AP/Controller
• Multiple APs if more than 15 concurrent users are anticipated
• Deploy SMB APs which support basic load balancing
• Typically limited to 2.4 GHz band
• Implement policies, such as per device bandwidth quota
• Block traffic for typical file sharing applications
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