customer decision journey
Post on 14-May-2015
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TENERIFE
http://www.hotelh10conquistador.com/fr/index.html
TARGET CUSTOMER
Families
Persons who look for the sun and for the heat
Young people
Middle Class
Customers who want to relax
RESEARCH OF HOTEL
The customer has to go on internet and type on google « Hotel Tenerife , playa de las Americas »
First page on Google
It appears as the third hotel
The first site which appears is OTA (booking.com)
WHY THIS HOTEL ?
4 star hotel
Tenerife
Good comments on tripadvisor
Professional space
Specialized services
Privilege customers
RESERVATION
o On the website www.hotelh10conquistador.com
o On tripadvisor, booking or expedia
o Fast and effective
OTA
Allow customer to make the reservation
Give more information
Allow the customer to see comments
Plan the travel
Find other service
THANK YOU
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