customer centricity - how to deal with your customers?

How to Deal with Your Customers?

What to say when dealing with an angry customer?

Angry customers are the most difficult to deal with because any wrong word or sentence and you can be sure that you have lost a valuable customer. So, what is the right way to deal with them?

Follow this techniques-ASAP

• Start with an ‘Apology’• Sympathize• Accept Responsibility• Prepare to Help

What do your customers expect from you?

When asked about the dimensions of services U.S. customers expected from the companies, they listed down various characteristics. The top 5 important ones being-

• Has knowledgeable employees• Addresses my needs on first contact• Treats me like a valued customer• Demonstrates desire to meet my

needs• Can quickly access information

Magic Words to use with your customers

“HOW CAN I HELP?”

Magic Words to use with your customers

“I CAN SOLVE THAT PROBLEM.”

Magic Words to use with your customers

“I DON’T KNOW, BUT I’LL FIND OUT.”

Magic Words to use with your customers

“I WILL TAKE RESPONSIBILITY.”

Magic Words to use with your customers

“I WILL KEEP YOU UPDATED.”

Magic Words to use with your customers

“I WILL DELIVER ON TIME.”

Magic Words to use with your customers

“THE JOB WILL BE COMPLETE.”

Magic Words to use with your customers

“I APPRECIATE YOUR BUSINESS.”

THANK YOU