customer care presentation

Customer Care

My Customer Care Commitment to you,

Mr. & Mrs. Smith100 Main St. Anywhere, Wa.

How We Help You

Sell Your Home

Our responsibilities:

Explain basic real estate principles

Research your home’s value

Market your property

Negotiate the purchase

Help close the transaction

Customer Care

Know that your happiness is our only goal. There are few things in life more important than your home.

We understand that a home is about making memories and a place where dreams come true. It’s about family, friends and experiences you cherish. A home is where life takes place.

Our part in this process is to help you easily, quickly and safely reach the next chapter of your life.

Your rights in this

PartnershipYou have the right to: Expect prompt and caring service. All of the correct information, immediately. Find exactly what you want quickly and easily. Expect us to know everything about your home, and the

neighborhood amenities. Expect us to guide you through every step of the process. The best real estate experience.

We fully expect to honor your rights and because of that, ourjourney will be mutually rewarding.

The Leading Regional Real Estate Brand

in the West

Windermere at a glanceFrom REAL Trends 500 Report

Established 1972

Number of offices 336*

Number of agents 8,273

Total sales volume $31,860,630,014

From the REAL Trends 500 Report “The Largest Regional Brands in the Country,” May 2007.

*Franchise offices: 336 Total offices: 375

Windermere

Windermere East

Your Office Name at a glance

Established (year) ????

Number of agents ???

Total sales volume $???,???,???

Our Extended Family

With more than 8,000 sales associates, Windermere is the largest independent real estate network in the West.

Windermere has one of the region’s biggest selection of qualified buyers and the most homes available for sale.

WindermereFoundation

Helping Homeless Families

Created in 1989

Supports programs that help homeless and low-income families

Every time I complete a real estate transaction, I make a donation to the Foundation

My office supports (org name) through the Foundation

Windermere

Community Service Day

Dedicated to the Community

One day each year, since 1984

All Windermere associates take off a day give back to the communities in which we live and work

Hands-on assistance to organizations in our community

This year, my office spent the day…

How we’re Compensated

440,000

26,400

5,280 7,920 5,2807,920

1,200

1,680

0

5,040

Helping you sell your home is our top priority

We are independent contractors

We’re paid by commission only after a sale is complete

We retain only a portion of the total commission

Moving Out of the Area

Windermere’s Relocation network connects me to knowledgeable agents worldwide. And since so much of real estate is based on relationships, I’m able to pull together resources that will facilitate your relocation.

No matter where you need to move, I can place you in good hands.

Experience 5 years experience selling real estate. Specializing in the Seattle Eastside

markets 25 years sales experience with Boeing.

Training Currently hold Real Estate Licenses in Wa. & Az. Hold Real Estate designations including, SRES, MBRE,

SFR & ABR candidate. On-going courses in Real Estate & Business Management

Professional Profile

Craig Rhodes

My Support Team is

Here for You

Our support team helps us provide top-notch customer service to our clients.

We’ll Maximize Our

Network for You

Drawing on the strength of the personal and professional network that we have built, We will easily find qualified buyers for your home.

Sources buyers use in their home search

Finding Buyers for

Your Home

Marketing

Your Property

Our customized marketing approach includes:

Preparing your home for sale

Maximizing advertising and marketing opportunities both online and in print

Your property included on www.windermere.com and the Multiple Listing Service for maximum exposure to potential buyers

Put Your Home on

Our Home PageAttract Buyers on Windermere.com, Trulia and Craig’s List and others.

Our Photo Gallery feature lets buyers take a virtual tour

The myWindermere feature sends buyers an e-mail if your home is a match

Open House search lets buyers know when your house will be held open.

We’ll Put Your Home on

Our Home PageIssaquahSammamishHomes.com

I will set your home as a featured property on my home page.

Buyers using both our websites will receive an e-mail if your home is a match

Additional tools that attract buyerssuch as our Photo Gallery feature,PropertyPoint™ map search.

Attracting Buyers with

Online AdvertisingWe will use online advertising opportunities to get your property in front of potential buyers. Several are opportunities is with Trulia.com. & Craig’s List

Windermere Real Estate has engaged in an advertising partnership with Trulia that enables me to increase the exposure of your property by posting it to the Trulia website.

We will Coordinate

Your Closing

Deciding to put your home on the market is a big decision. And it cannot be stressed enough how important it is to price your property correctly from the beginning of the process.

Positioning Your Home

on the Market

Recognizing

Key Market Factors

We do not control: Location Competition Market Conditions

We can control: Condition of the house Terms Price

The 80/20 Rule

There are two major factors in selling your home:

Pricing Your Property

Determining price is the most critical step in preparing your home for sale, so you can get the highest return in the least amount of time.

Pricing Your Property Pricing strategy depends on market conditions

Best exposure during the first 3 to 5 weeks

Well-priced homes sell quickly

The longer a home is on the market, the lower the selling price

The “right” price attracts qualified buyers

Overpricing a property loses buyers that are looking and are ready to purchase at the “right” price

Increase Marketability

Showing Your Property

Strategies to target the most interested buyers:

Real estate agent previews

Windermere.com Open House search

Neighborhood Open House

Create a welcoming Open House experience

Buyers Go Beyond Search on

Windermere.com

Windermere.com

Buyers enjoy features such as:

Photo Gallery

Interactive map search

myWindermere

RSS Feeds

Open House search

Our Website Attracts Buyers

Windermere’s Exclusive

Photo GalleryPhoto Gallery is a multi-media presentation tool that I can use to highlight your property’s best features.

Take a virtual tour of the home anytime online.

Include unlimited high quality photos featuring exterior and interior shots.

PDF, Flash and video files can also be attached to the Photo Gallery