creating resilient communities

Paul Hendy – Director – Scottish Flood Forum Paul Hendy – Director – Scottish Flood Forum Phone – 077 477 02299Phone – 077 477 02299

e-mail – paul.hendy@scottishfloodforum.org e-mail – paul.hendy@scottishfloodforum.orgWeb – www.scottishfloodforum.orgWeb – www.scottishfloodforum.org

Creating Creating Resilient Resilient

CommunitiesCommunities

Who we are:

• Community based organisation – core funded by the Scottish Government.

• Working in partnership with SEPA, Local Authorities, Communities and the Voluntary sector - etc

• Office base – Edinburgh

• Web site – www.scottishfloodforum.org

• To support and represent those who are affected by - or are at risk of flooding.

• Deliver flood information, awareness, education and training to all parts of the private, voluntary and statutory sector

• To support the recovery process following a flood incident.

• Be an independent voice that represents the interests of communities affected by flooding

• To create a network of resilient community flood groups to share information, experience and best practice.

Our Role

Community Community ResilienceResilience

ResilienceResilience

• Definition – To bounce back – or absorb changes (disaster) and to return to stability following an incident.

• Measured by the ability for a community to recover or return to normality

• Benefits the ability to learn, cope with or adapt to hazards

Community Resilience Implementation ProcessCommunity Resilience Implementation Process

The Ideal ?The Ideal ?

• A community with well rehearsed emergency flood plans

• Superior flood mitigation processes in the wetter months

• Appropriate building flood protection, suitable to local flood hazards and risks;

• Adequate Insurance cover suitable for the risks

• Subsidised property protection

Subsidised FP Scheme – D&G Subsidised FP Scheme – D&G

A Resilient

Community

Our goal is to:Our goal is to:

Minimize the impact of flood risk byMinimize the impact of flood risk by

• Improving community’s understanding and awareness of natural and social components of floods,

• Strengthening community’s preparedness to deal with floods through protection products,

• Developing appropriate participatory processes towards improved decision-making and implementation of relevant activities,

• Create a framework for coordinated action to address flood-related problems involving community, and other agencies

CFG – DevelopmentCFG – Development

In partnership with other agencies:

a) Assess community vulnerability and capacity,

b) Participatory appraisal and community profiling,

c) Establishment of a community Flood Group to increase community awareness,

d) Development of a community flood action plan,

e) Training for community representatives to enable them to become “facilitators” of flood preparedness and mitigation

Community Flood Plans - 1Community Flood Plans - 1

Community Flood Plans - 2Community Flood Plans - 2

Flood Warden Scheme ZonesFlood Warden Scheme Zones

Flood Warden Scheme Flood Warden Scheme

Home Flood PlansHome Flood Plans

Business Continuity TrainingBusiness Continuity Training

Company BenefitsCompany Benefits

• No increase in absence levels

• Improved employee morale -

0

5

10

15

Jan Mar May Jul Sept Nov Jan Mar

BAE Systems actual Anticipated rate

Absence rate (%)

Operational Issues

• Disasters are not just about responding to incidents – pre, during and post impact – is about managing and supporting people.

• The relationship between disaster planning and response and procedures and provision for recovery should be understood and addressed by anyone involved in providing humanitarian assistance.

• The more information is available about what to do in an emergency the more likely it is that people will feel empowered to act in an informed, responsive and responsible manner.

Recovery Key Points Recovery Key Points

From our ExperienceFrom our Experience

• The Recovery period is often worse than the Disaster itself

• Many people do not see themselves as needing help, in a difficult situation

• Survivors often reject assistance of all types

• Community must be at the heart of flood awareness and planning.

• Recovery must be uniquely tailored to the local Community

• Recovery must be appropriate to the phase of the disaster.

• What works is when communities are What works is when communities are empowered to control their own destiny empowered to control their own destiny and shape it…and shape it…

We believe thatWe believe that

Willie MunroAberdeenshire

Council

Scottish Flood Forum

Jim LachendroLions Club

David StewartStonehaven

Churches

David FlemingCommunity

Council

Wilma BruceRotary Club

Robert ArmstrongBusiness

Association

Anne LaingMRI

Admin Centre Co-ordination

• Info/Call Centre• Processing Data• Furniture Store

Pastoral Support• Pastoral Care• Volunteer

Support in MRI Centre

• Fund Allocation

• IT Database• Community

Support

Fund Manager• Fund Allocation• Financial

Support• Rotary/

Resources

• Business Recovery

• BCM - (SFF)

• Resource Manager

Council Support Services

Wendy AgnewLenny LawrenceTony BilsdenIan Brown

Rosslyn DuncanFyfe BlairLocal GPs

Alan CairnduffHamish McDonaldSheila LilleyPaula New

Janine Sydenham

Challenges Challenges

• Need to determine what support is required to enable people to cope with, adapt to and recover from the situation they face.

• We must build our response on the community’s own priorities, knowledge and resources.

• We must build community confidence, by establishing strong partnerships with all agencies.

Recovery SupportRecovery Support

• Rapid deployment of recovery advice and strategy to flooded communities, Local Authorities, individuals and businesses

• Practical support, empathy and a listening ear, assisted by a telephone helpline

• Help and advice to resolve issues regarding restoration of property, insurance claims etc.

What we deliver -What we deliver -

• Support – Immediate and Practical• Specialist Knowledge - Uncertainty, Fear• Strength – Bringing people together• Information - Newsletter, Web, Leaflets• Advice – Recovery issues & Mediation• Training – Awareness & Response• Resilience – Flood Protection Products

working together for change

Contact Details:

Scottish Flood Forum

Paul Hendy – Director & Recovery Consultant.

Phone – 077 477 02299 e-mail - paul@hendymail.co.uk