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ANNUAL REPORT 2018
creating hope
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CREATING A BETTER WORLD BY SERVING PEOPLE IN NEED
social services
LSS FAITH MISSIONHomeless Shelter & Services
LSS FOOD PANTRIESHunger Relief & Family Services
LSS CHOICESFor Victims of Domestic Violence
LSS FAITH MISSIONOF FAIRFIELD COUNTYHomeless Shelter & Services
LSS AFFORDABLE HOUSINGSenior Living
LSS DISASTER SERVICESOhio Disaster Network
economic engines LSS KENSINGTON PLACESenior Living Community
LSS THE GOOD SHEPHERDSkilled Nursing & Rehabilitation
LSS LUTHERAN VILLAGEAssisted Living
LSS HOME HEALTH CARESkilled Nursing & Rehabilitation
transitional job training
Each program within the Lutheran Social Services Network of Hope is unique and diverse — serving a different function in achieving our mission of creating a better world by serving people in need. And because they are supported by the LSS economic engines*, you can be assured that your donated dollars are going directly to helping your neighbors and community.
a network of hope
our services
*Economic engine - a program that creates surplus through direct billable services.
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YOUR SUPPORT HAS MADE THESE SERVICES POSSIBLE
Online convenience for food pantry clientsOur food pantries transitioned to a new model where clients order shelf-stable items through our online ordering system or by calling a toll-free number. Like any innovation, lessons were learned and adjustments were made, and we are now holding indoor distributions at two permanent sites. With these updates, clients now wait less than 30 minutes to receive their order rather than up to two hours under the former system, which dignifies and honors the valuable time of our clients.
The Health Center at Faith Mission expands servicesThe Health Center at Faith Mission continues to expand services and increase the number of patients seen. During this fiscal year, addiction recovery counseling and support services, tobacco cessation support, and a clinical pharmacy were added.
CHOICES new shelterConstruction started on the new 120-bed LSS CHOICES domestic violence shelter. This shelter will replace our current undersized and dated shelter, with only 51 beds yet an average daily census of 71, and provide safety and healing to victims and their children who are escaping an abuser. The building construction is on schedule with a completion date of the end of 2018.
2018 highlights
Lutheran Social Services is proud to be the 2017 Columbus Foundation Award Winner
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Nights of shelter85,321
Meals served224,336
LSS Faith Mission offers a safe environment for up to 251 homeless men and women on an emergency basis each night. In addition to shelter, Faith Mission provides food and clothing while helping individuals with access to longer-term solutions such as permanent housing and employment assistance, as well as medical, dental, vision and behavioral health care in our free health center. Additionally, The Community Kitchen at Faith Mission serves three free meals a day to anyone who is hungry.
“I can see, with the help of Faith Mission, that I am still a good person. I can get a job with a reasonable income and support myself. I can find friends and love and everything else I need to be happy and survive.”TERRY, Faith Mission client
LSS FAITH MISSION
creating hope
lives impacted
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Nights of shelter26,011
Crisis hotline calls3,933
LSS CHOICES for Victims of Domestic Violence is the only domestic violence safe haven shelter in Franklin County, offering 51 beds, a 24-hour crisis and information hotline, counseling services, support groups and legal and community advocates for those impacted by domestic violence. CHOICES staff and trained volunteers also conduct domestic violence awareness and prevention outreach throughout our community.
“I know where I’d be without CHOICES. I’d still be in this abusive relationship and my children would end up learning these abusive behaviors. I’m just eternally grateful. Thank you is not big enough.” INEZ, CHOICES client
LSS CHOICES For Victims of Domestic Violence
creating safety
lives impacted
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LSS FOOD PANTRIES
creating strength
The LSS Food Pantries serve people in need by offering a source of nourishment to families who are hungry. Through our new innovative online ordering system and multiple mobile pantry and produce distributions, we’re enabling clients in 12 counties around Ohio to focus on other important aspects of life, like paying bills or finding employment. We do so by removing the immediate concern of hunger in a way that honors our clients’ dignity, offers hope and makes nutritious food more readily available to families and individuals who need it.
“The hardest part is when someone you love says they’re hungry, and you don’t have anything in your kitchen to cook them to eat. That feeling right there just kind of crushes your bones. I can survive, but I may need the help with the children, and that’s my main reason for me really coming to the pantry.”PAUL, LSS Food Pantries client
Clients served73,361
Meals provided2,205,053
lives impacted
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LSS FAITH MISSION of Fairfield County
LSS Faith Mission of Fairfield County provides emergency shelter for homeless men and women, transitional housing, sober living and permanent supportive housing services in the Lancaster area. Case managers work with clients to offer long-term solutions to increase their employment, housing and income opportunities. Additional services are provided to veterans through the emergency shelter and transitional housing program.
Meals served (shelter and vets)60,497
Nights of shelter8,594
Veteran families served124
“People are stuck and down, but they change when they come here. I tell people let in the help. If you want the help, they will help you. They advocate for you.” SAM, Faith Mission of Fairfield County client
creating dignity
lives impacted
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Health & Senior Care $20,109,650Hunger & Poverty Relief $8,012,897 Homeless & Domestic Violence Victims Services $9,678,250Affordable Housing $7,593,140Total $45,393,937
STATEMENT OF FINANCIAL POSITION
Liabilities
Current liabilities
Tenant security deposits
Long-term debt
Total net assets
Total
$8,422,296
$615,538
$27,689,568
$56,486,383
$93,213,785
Assets
Cash and investments
Assets limited as to use
Net property & equipment
Other assets
Total
$855,301
$17,415,425
$66,743,743
$8,199,316
$93,213,785
Resource development $2,046,740
Administration $4,477,056
Services for people in need $45,393,937
Total $51,917,733
EXPENDITURES
Fees for services $27,025,887
Contributions $15,188,731
Grants and contracts $9,195,453
Investment income $4,609,770
Total $56,019,841
AVAILABLE RESOURCES
87%
9%
4%
48%
27%
17%
8%
for fiscal year ending JUNE 30, 2018finances an innovative business modelThe Lutheran Social Services business plan avoids individual program costs with our centralized model of administrative services, which affords LSS scale economics
and strategic expertise throughout our Network of Hope. Our economic engines are tasked with generating enough revenue to cover not only their costs but also the administrative costs of the social service programs. Our goal is for 100% of your donation to go toward the direct costs of serving people in need.
Health & Senior Care Hunger & Poverty ReliefHomeless & Domestic Violence Victims ServicesAffordable Housing
17%
44%
21%
18%
Services for people
in need
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2,489,886Meals provided (LSS Food Pantries, Faith Mission,Faith Mission of Fairfield County)
130,831Nights of shelter (Faith Mission, Faith Mission of Fairfield County, CHOICES)
THANK YOU FOR SUPPORTING THESE SERVICES
1,006People served(Affordable Housing)
101,453Volunteer hours served (Across all programs)
80,530Days of care provided (Lutheran Village, The Good Shepherd, Kensington Place)
2018 by the numbers
3,933Calls answered (CHOICES crisis hotline)
9,198Visits (Faith Mission Resource Centers)
5,984Visits (The Health Center at Faith Mission)
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OUR MISSION
TO CREATE A BETTER WORLD BY SERVING
PEOPLE IN NEED.
OUR MINISTRYAs a faith-based provider, we follow the scriptural
command to “love our neighbor.” We strive to live into this calling by ensuring that
each person we serve is treated with unconditional kindness, respect and dignity, and we do this regardless of their personal faith or situation.
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The Rev. Larry A. CrowellPresident and Chief Executive Officer
Michele B. Cenci Vice President of Philanthropy and Volunteerism
Rick Davis Executive Vice President of Operations, Chief Operations Officer
Philip D. Helser, CPA Vice President of Finance, Chief Financial Officer
Heather Dubbe Vice President of Human Resources
Pam Georgiana Vice President of Engagement
Chad Wolverton Vice President of Information Technology
executive leadership team
Chair: Terri FloraKaren Blickley
Amanda Hill
Jennifer Jennings
Molly McCartney
Lorie McCaughan
Amy McConnell
Jean Nemeti
Dave Shouvlin
Linda Taylor
Shelli Wuerth
board of directors
our leadership
LUTHERAN SOCIAL SERVICES BOARD MEMBERS
Chair, Ron Kerr Digital and Customer Experience Executive
Secretary and Treasurer & Chair, Quality and Compliance Committee: Rev. Bonnie Gerber Pastor, All Saints Lutheran Church, Worthington
Chair, Strategic Planning Committee: DeeAnne Marlow Human Resources Executive
Chair, Finance Committee: Mark A. Voltmann President, Covenant Capital Partners, LLC
Chair, Nominating and Board Development Committee: Sharon Morris Director of Product Management, McGraw-Hill Education
Chair, Engagement Committee: Dan Bailey Member, Bailey Cavalieri LLC
Betsy Blake Account Manager National Sales, Safelite Solutions Chairwoman, Safelite AutoGlass Foundation
Mindi Cunningham Founder, Mindi Cunningham, LLC
Rev. Mark Diemer Pastor, Grace of God Lutheran Church, Columbus
Steve DeNunzio Senior Lecturer & Director- Master in Business Logistics Engineering Program, The Max M. Fisher College of Business, The Ohio State University
Fred Manning Executive Vice President, Credit Administration, Huntington Bank
Andrew F. Prakel, CPA Vice President & Corporate Controller, White Castle System, Inc.
Debbie Ryan Global Transportation and Logistics Executive
Jessica Quinn, Esq. Senior Vice President & Chief Ethics and Compliance Officer, OhioHealth
Rev. Marc Schroeder Retired Pastor, Lutheran Church Missouri Synod
Marty Schwalbe Director of Growth and Learning, Executive Education, The Max M. Fisher College of Business, The Ohio State University
Bradford Signet Retired Associate General Counsel, American Electric Power
Beth K. Sparks, CFP®, RICP® Vice President, Investments, Raymond James
Linda Taylor Liasion to the CHOICES Board
Todd Treon VP, Marketing Management, New Product Development, eCommerce, Digital Marketing, Medicine Shoppe International, Inc.
Brian Weber Managing Director, Transmission Development, Transource Energy, American Electric Power
CHOICES ADVISORY BOARD MEMBERS
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LUTHERAN SOCIAL SERVICES
500 W. Wilson Bridge Rd. Ste. 245
Worthington, Ohio 43085-2238
614-228-5200
Connect with us on social media
For more than 100 years, Lutheran Social Services (LSS) has provided people in need with the most basic of human needs: food, shelter, safety and healing. As communities have changed over time, LSS has evolved its services to meet the needs of the people we serve, and in doing so, grown into one of the largest nonprofits in central Ohio. Through our Network of Hope services and programs, we’ll continue to create an impact that respects the dignity of our clients and honors the kindness of donors and volunteers.
LSSnetworkofhope.org
hope for all
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annual contributors
PARTNER ($1,000 - $2,499)Annunciation Greek Orthodox Cathedral, ColumbusAscension Lutheran Church, ColumbusAtonement Lutheran Church, ColumbusDavid Evangelical Lutheran Church, Canal WinchesterFirst Church of God, GallipolisFirst English Lutheran Church, MarysvilleGood Shepherd Lutheran Church, Washington Court HouseGrace Evangelical Lutheran Church, PickeringtonGrace Evangelical Lutheran Church, WestervilleLord of Life Lutheran Church, ColumbusNew Faith Church Assembly of God, Canal WinchesterNorthwest United Methodist Church, ColumbusReformation Lutheran Church, ColumbusSovereign Grace Church of Gahanna, GahannaSt. John’s Lutheran Church, MarysvilleSt. Mark's Lutheran Church, DelawareSt. Paul Lutheran Church, WaldoSt. Paul Lutheran Church, LancasterSt. Peter’s Lutheran Church, LancasterSt. Timothy Parish, ColumbusZion Lutheran Church, West Jefferson
ORGANIZATIONAL SUPPORT
BENEFACTOR ($10,000 +)Advanced Drainage Systems Inc.AEP FoundationBank of America Charitable Foundation
CONGREGATIONAL SUPPORT
BENEFACTOR ($10,000 +)All Saints Evangelical Lutheran Church, WorthingtonChrist Lutheran Church, BexleyEpiphany Lutheran Church, PickeringtonPeace Lutheran Church, GahannaPrince of Peace Lutheran Church, DublinSt. Paul Lutheran Church, WestervilleUpper Arlington Lutheran Church, Columbus
WITNESS ($5,000 - $9,999)Clinton Heights Lutheran Church, ColumbusGethsemane Lutheran Church, ColumbusHoly Trinity Lutheran Church, ColumbusRedeemer Lutheran Church, ColumbusSt. Jacob Lutheran Church, AnnaSt. John Lutheran Church, DublinSt. John’s Evangelical Lutheran Church, Grove CityTri Village Christian Church, Pataskala
LEADER ($2,500 - $4,999)614 Church, ColumbusAdvent Evangelical Lutheran Church, ColumbusFaith Lutheran Church, WhitehallGrace Evangelical Lutheran Church, LancasterMessiah United Methodist Church, WestervilleNorth Community Lutheran Church, ColumbusPlain City Presbyterian Church, Plain CityZion Evangelical Lutheran Church, Columbus
Big Lots FoundationCardinal Health Foundation Inc.Carver Family FundCentral Ohio Primary Care Physicians FoundationThe Columbus FoundationConway Charitable Lead Annuity TrustDelaware County FoundationThe Harry C. Moores FoundationHonda of America FoundationIngram-White Castle FoundationJPMorgan Chase & CoKroger CompanyL Brands FoundationNationwide FoundationR. Leo and Juanita Lee Prindle FundProject Control SystemsReinberger FoundationRichard A. Barkett FundRoof ManagementSafelite AutoGlass FoundationSiemer Family FoundationWayne E. & Mildred K. Smith Memorial FundSourcePointSpeer MechanicalR. Alvin Stevenson FundThrivent Financial for Lutherans FoundationVerizonWalmartWhite Castle System Inc.Whole FoodsWorthington Industries Foundation
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WITNESS ($5,000 - $9,999)Asymmetric TechnologiesBob Evans Farms Inc.George Byers Sons Inc.CareSource FoundationThe Charles Blessings FundConsolidated Electric Cooperative Inc.Delta Dental FoundationGordon Flesch Company Inc.Grange InsuranceHina Environmental SolutionsLloyd D. Hunter Memorial FundIGS EnergyMolina Healthcare of Ohio Inc.Ninety-One FoundationODW Logistics Inc.Ohio Association of Food BanksThe Ohio Auction SchoolOhioHealthPlante & Moran PLLCPope Family FoundationRed Capital GroupRocky Community Improvement FundThe Ross Foundation Inc.Star Leasing Co.Synchronicity TrioThirty-One GiftsWolfe Associates Inc.
LEADER ($2,500 - $4,999)Absolute Pharmacy Inc.Altar'd StateBaesman Printing Corp.Bailey Cavalieri LLCBlue Sky TherapyByers, Minton & Associates LLCClark Grave Vault Co.Columbus Blue JacketsColumbus Business & Professional Women's Club
Columbus Equipment CompanyColumbus Power CleaningDave Fox RemodelingGBQ Holdings LLCGFS Chemicals Inc.Graceworks Lutheran ServicesJames Deering Danielson FoundationJames Lehr Kennedy FoundationKensington Place Residents' CouncilLucky's MarketMotorists Insurance GroupPeoples Bancorp Foundation Inc.Porter, Wright, Morris & Arthur LLPQuantum Health Inc.Redeeming InjusticeSaint-Gobain AutoverSisters Health FoundationSouth Central Power Company FoundationUnited Way of Guernsey, Monroe and Noble CountiesThe WaterworksWomen Giving Together
PARTNER ($1,000 - $2,499)Aetna FoundationAir Force One Inc.Alpha Chi OmegaAmerican Municipal Power Inc.Ancient Accepted Scottish RiteAntero Resources CorporationArledge Construction Inc.Beck FoundationBest Restaurant Equipment & Design Inc.Bricker & Eckler LLPCentral College Presbyterian WomenCharis FoundationColumbus Center for Spiritual LivingColumbus DanceArts AcademyColumbus Machine Tool Corp.ComResourceCrane Group
Cupertino ElectricDel-Co Water Company Inc.Diamond Hill Investment Group Inc.Dominion Energy Charitable FoundationElford BuildersFairfield County FoundationFairfield Federal Savings and Loan AssociationFire Systems ProfessionalsFriends of the DrexelFritsche CorporationGE FoundationHuntington National BankJames T. Mathias D.D.S. Inc.John W. and Edna McManus Shepard FundLivingston Limited Inc.Lutheran Social Services of Northwestern OhioMac Murray & ShusterMitchell Lock LLCMs. Molly FoundationNorman J. and Mollye Kennedy Lattimer FundOlen CorporationOmetek Inc.Pay It ForwardPNC BankPowell Sertoma ClubRadiOhio Inc.Reliance Standard Life InsuranceRiley Contracting Inc.Southeast Lions Club Foundation Inc.Sunsprout Farms of Central Ohio LLCTarrier Steel CompanyThe Chickerella CompanyThe Community FestivalThe Mannik & Smith Group Inc.The Schumacher GroupThea Court #5 Ladies Oriental Shrine of NATrucks Are Us Inc.Turner ConstructionVorys, Sater, Seymour and Pease LLPWeavers of NigeriaWolf FoundationZonta Club of Columbus
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