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© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Creating a High-Performing, Values-Aligned Culture
Chris EdmondsSenior Consulting Partner
Bob GlaserSenior Consulting Partner
Legal Notice: These slides are being provided to support your participation in the online seminar which took place on February 17, 2010 and represent the proprietary intellectual property of The Ken Blanchard Companies. They are protected under international copyright law and cannot be resold, rented, loaned, or circulated to any third party. Additionally, they may not be duplicated or reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the expressed written consent of The Ken Blanchard Companies.
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Agenda
Examining the existing culture
Defining the desired behaviors
Holding people accountable for living the stated values
Creating a culture that works
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Only 45% Employee Satisfaction! Only 45% of all
individuals surveyed said they are satisfied with their current job.
Down from a 61%satisfaction rate when this same survey was conducted in 1986.
Does your company culture support high performance and satisfied employees?
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
….a result of thoughtful, premeditated design,
…or casual, by default?
Is your culture…
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
A proven processfor creating a high-performance,values alignedworkplace
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Examining the Existing Culture
Begin with an examination of the underlying beliefs and assumptions that are influencing people’s existing behavior.
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
The Levels of Culture
Artifacts
Espoused Beliefs& Values
UnderlyingAssumptions
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Discovery Process
Understanding the current culture and identifying gaps
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Defining the Desired Behaviors
What do you want to have happening in your organization?
– Performance outcomes
– Valued behaviors
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
A Good Example
Value: Commitment to ExcellenceDefinition: I pledge to continually strive to exceed my personal best and to exceed my customers’ expectations. (Internal and external)
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Holding People Accountable
Performance outcomes Valued behaviors
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Poll: Performance
Staff are held accountable for meeting performance expectations.
a. Strongly Disagreeb. Disagreec. Slightly Disagreed. Slightly Agreee. Agreef. Strongly Agree
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Poll: Values
Staff are held accountable for demonstrating company values.
a. Strongly Disagreeb. Disagreec. Slightly Disagreed. Slightly Agreee. Agreef. Strongly Agree
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Are senior leaders in-tune with employee
perceptions?
Do senior leaders “walk the talk”?
Are there consequences?
Holding People Accountable
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Creating a Culture that Works• Banta Catalog Group, employee
engagement improved 20%,employee retention increased 17%, and profitability increased 36%
• Foodstuffs Auckland Limited, a tenfold return on the training investment in one year, a 28% reduction in employee turnover in three months at just one supermarket
• Merck, the global pharmaceutical company, saw one sales region rise from least productive to #1 in the company in 12 months.
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Chris EdmondsSenior Consulting PartnerThe Ken Blanchard Companies
Bob GlaserSenior Consulting PartnerThe Ken Blanchard Companies
David WittProgram DirectorThe Ken Blanchard Companies
Questions & Answers
© 2010 The Ken Blanchard Companies. All rights reserved. Do not duplicate.
CREATING A HIGH-PERFORMING VALUES-ALIGNED CULTURE
Join us at:
www.leaderchat.orgVisit our website:
www.kenblanchard.com
Or contact us at:800-728-6000
webinars@kenblanchard.com
Additional Questions?
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