cpi learning solutions event

Welcome to….

CPI Learning Solutions Event

Angie Knudsen, Learning Solution VP

Event Agenda

• The Value of e-Learning in a Tough

Economy

• Best-in-Class Learning and Development

• Targeting, Aligning, and Measuring

Learning

• CPI Learning Solutions

The Value of e-Learning in a Tough Economy

The Question Everyone Is Asking:

How can we do more with less?

Critical Needs:• Reduce training budget without sacrificing

effectiveness• Reach more learners, at lower cost?• Reduce or eliminate travel costs?• Ensure productivity and minimize time away

from work?

The Answer: Technology-Enabled Learning

The traditional approach• Classroom based• One time event• Apart from work• Inconsistent• Inflexible scheduling• Travel required• Impossible to scale, inefficient

Technology-Enabled Learning• Online or blended• Continuous• In the flow of work• Consistent• Anytime, anywhere• No travel required• Efficient, economical and scalable

Continuous Learning vs. Event Learning

Source: Creative Training Techniques

70

60

50

40

30

20

10

90

100

80

Retention %

Day

1

Day

4

Day

7

Day

10

Day

13

Day

16

Day

19

Day

22

1 2 3 54 6

Day

26

Day

30

Drops to 10% in 30 days

Exposed to idea 6 times in 30 days = 90% retention

US Government Favors e-Learning

“The e-Learning Program will be the Army’s primary method of providing both an individual’s initial IT skills as well as the subsequent maintenance of those skills.”

“Many employees find online training

to be more effective than traditional

training, and more attainable.”

The Critical Role of e-Learning

Takes your training budget further:

• Lower cost per student

• No travel expense

• Less time away from work

Improvement in:

• Learning impact and retention

• Response time to changing needs

• Employee satisfaction

• Employment brand

“Cutting training is a false economy.”

“Cutting training is a false economy.”

The Critical Role of e-LearningIncreased flexibility and effectiveness:

• Convenience:

• learning is self-paced

• available anytime, anywhere

• Increased reach/coverage…

• more learners/employees

• and cover more subjects/training needs

• On-demand performance support tools

• instant problem solving

• increased productivity

• Consistent delivery

“Cutting training is a false economy.”

Training Your Way Out of the Recession

UK Sunday TimesNovember 2, 2008

“Cutting training is a false economy.”

Training Your Way Out of the Recession

UK Sunday TimesNovember 2, 2008

CPI Partners – Local Partner with Global Reach• Trusted relationship and history of organizational support and

guidance

• Intimate knowledge of company culture, organizational framework, and business needs

• Ability to support talent development and learning development

• Integrated technology with company branding capabilities• CPI Career Portal – customize career and learning portal

• SkillSoft Learning Management System – SkillPort learning platform

• Local consulting and support

• 24x7 access to formal and informal learning resources to support your organizational needs

• e-Learning courseware

• Books24x7 Referenceware

• Leadership Development Channel

• KnowledgeCenters

Event Agenda

• The Value of e-Learning in a Tough

Economy

• Best-in-Class Learning and Development

• Targeting, Aligning, and Measuring

Learning

• CPI Learning Solutions

Best-in-Class Learning and Development

Research…

The AberdeenGroup

• AberdeenGroup is the leading provider of fact-based research focused on the global technology-driven value chain. Founded in 1988, Aberdeen has established the market leading position as the “voice that matters” when it comes to understanding the measurable results being delivered by technology in business.

• Mission:Aberdeen’s mission is Technology Answers for the Global Value Chain: “Educating Buyers to Action,” as time matters in today’s business environment and technology investment mistakes are not tolerated. Aberdeen’s fact-based research educates technology buyers with the facts they need to act on business and technology decisions.

 Achieving Real Business Value with Learning and Development  

Research from the Aberdeen GroupAchieving Real Business Value with Learning and Development

This benchmark report is a compilation of surveys and interviews with human resources, learning and line of business managers from more than 500 organizations worldwide. It highlights how best-in-class performers are integrating learning and development with key organizational processes and programs to create the most productive and flexible knowledge worker. 

Learning in today’s economic crisis

“The current economic climate is forcing organizations to focus even more on getting the most from what they’ve got. In addition, widening skills gaps and changing customer requirements are realities that organizations must address in order to succeed--let alone survive – in today’s market.”

Achieving Real Business Value with Learning and Development

Aberdeen Group

Economics and Talent Development

Challenges Address by Learning and Development

Aligning the Workforce

Learning in a new way

20% 60%40%

Learning modalities that will grow the most among Best-In-Class

Self-paced e-learningSelf-paced e-learning 59%

Mentoring/coachingMentoring/coaching 56%

ClassroomClassroom 42%

Online ClassroomOnline Classroom 42%

Informal LearningInformal Learning 29%

“Our research found that organizations that utilize SkillSoft’s solutions are 27 percent more likely to be satisfied with their learning and development programs than industry average organizations.”

Kevin Martin, Vice President and Principal Analyst for Human Capital Management, Aberdeen Group,October 28, 2008

Event Agenda

• The Value of e-Learning in a Tough

Economy

• Best-in-Class Learning and Development

• Targeting, Aligning, and Measuring

Learning

• CPI Learning Solutions

Targeting, Aligning, and

Measuring Learning

Resources…

Getting Started with e-Learning• The changing face of corporate learning

• Why ask questions?

• What is e-Learning?

• What kinds of problems/business issues can e-Learning address?

• What is informal learning and why is it important?

• What is the right blend of learning modalities?

• What kinds of content should you provide?

• What are the technologies you will need to create an effective program?

• What do you need to do to ensure success of the program?

• How will you measure success?

Targeting, Aligning, and Measuring Learning

Targeting, Aligning, and Measuring Learning

What are your areas of interest?• Talent Factors:

• Increasing productivity • Reducing risk• Reducing turnover, cost of acquisition• Increasing agility through cross-training• Accelerating development• Providing mobile career paths• Organizational readiness

• Strategic initiatives:• Technology

implementations• Process improvements• Revenue growth• Market share• Reducing costs

CPI Partners – Local Partner with Global Reach• Trusted relationship and history of organizational support and

guidance

• Intimate knowledge of company culture, organizational framework, and business needs

• Ability to support talent development and learning development

• Integrated technology with company branding capabilities• CPI Career Portal – customize career and learning portal

• SkillSoft Learning Management System – SkillPort learning platform

• Local consulting and support

• 24x7 access to formal and informal learning resources to support your organizational needs

• e-Learning courseware

• Books24x7 Referenceware

• Leadership Development Channel

• KnowledgeCenters

Event Agenda

• The Value of e-Learning in a Tough

Economy

• Best-in-Class Learning and Development

• Targeting, Aligning, and Measuring

Learning

• CPI Learning Solutions

CPI Learning Solutions

Product Overview…

Benefits• Learning is part of key business initiatives

• Relevant to many different kinds of learners, with different needs and learning styles

• Learning available on demand, anywhere, any time

The ability to align learning with business objectives and user needs.

Connected Learning

Self Study e-Learning

• Comprehensive collections cover a wide range of enterprise needs

• Courses are constantly being updated and added in response to customer input

• Proven instructional design model and engaging presentation

• Job Aids, SkillBriefs and SkillSims to reinforce learning and ensure knowledge transfer

*Estimated titles, SkillSoft courseware libraries, April, 2009.

Business Skills• 870+ English titles• 2,100+ localized titles

IT Professional• 1,500+ English titles• 300+ localized titles

Desktop• 260+ English titles• 680+ localized titles

ES&H• 120+ English titles• 80+ localized titles

Legal Compliance• 70+ English titles• 6 localized titles

Business Skills Courseware

Interpersonal

Communications

Business Writing

International

Communications

Negotiating &

Influencing

Time Management

Dealing with Change

& Conflict

Career Development

Balancing Personal &

Professional Life

Problem Solving

Dealing with

Organizational

Change

Professional Effectiveness

Six Sigma Green

Belt

Six Sigma Black

Belt

Six Sigma:

Champion Training

Certified Manager of

Quality/

Organizational

Excellence

Strategic Planning

Supply Chain

Management

Bus Strategy & Operations

HRCI Human

Resource

Certifications (SPHR

& PHR))

Finance for Non-

Financial Mgrs.

Budgeting

Interviewing

Recruiting &

Retention

Diversity &

Inclusiveness

Administrative

Support Skills

Auditing

Knowledge

Management

Finance, HR & Administration

HDI Customer

Support Specialist

IT Infrastructure

Library (ITIL)

Foundations

Strategic Account

Sales Skills

Selling at the

Executive Level

Industry

Foundations

Customer Service

Essentials

Customer

Relationship Mgmt.

Consulting with

Internal & External

Clients

Sales/Customer Skills

Project Mgmt.

Essentials

IT Project Mgmt.

Project Integration

Project Scope

Project Time & Cost

Mgmt.

Project HR

Project Quality

Project

Communication

Project Risk Mgmt.

Project Procurement

Team Leading

Team Participation

Virtual Teams

Project Effectiveness

Management

Essentials

Managing

Performance

Delegation Skills

Coaching &

Mentoring

Managing Change

Leadership

Essentials

Frontline Leadership

Leading Workforce

Generations

Succession Planning

Management & Leadership

Depth of Coverage On Key Topics

Management & Leadership

Management

Essentials

Managing

Performance

Delegation Skills

Coaching &

Mentoring

Managing Change

Leadership Essentials

Frontline Leadership

Leading Workforce

Generations

Succession Planning

• Supporting Employees Through Change - Courses (3)

• Beginning the Change Process

• Managing thru the Change

• Incorporating Change into Your Organization

• Simulations (2):

• Supporting Employees thru Change Simulation

• Supporting Teams thru Change Simulation

IT Professional Courseware Internet, Network & Security

CompTIA

- Network+ 2009 - Security+ 2008 - i-Net+

Cisco

- CCNA - CCNA Security, Voice & Wireless - CCNP - CCDA - CCDP

ISC(2) CISSP

Data/Telecomm

Wireless Communications

IT Business

ITIL V3 Foundations

IIBA CBAP Certification for Business Analysts

Managing Technology Professionals

Tech Support Agent Skills

Customer Support Professionalism

Internal Consulting

IT Strategic Planning

Web Design

Adobe Design Tools

DreamweaverFlashPhotoshopFireworksGo LiveIllustrator

Scripting Languages

JavascriptXMLDHTMLVBscript

Project Effectiveness

Project Mgmt.

PMI PMP & CAPM Certification

- PMBOK Third Ed.

- PMBOK Fourth Ed.

IT Project Mgmt.

PRINCE2 Foundations

Team Leading

Team Participation

Virtual Teams

IT Professional Courseware OS & ServerTechnologies

Windows Server 2008 MCTS

Windows Server 2003 MCSA & MCSE

Windows Vista

Windows XP

Windows 2000

SharePoint Server 2007

CompTIA A+ 2006

CompTIA Server+

Linux & UNIX

Enterprise Database Systems

Oracle 11g

Oracle 10g

Oracle 9i

Microsoft SQL Server 2008

Microsoft SQL Server 2005

Microsoft SQL Server 2000

Systems and Database Design

Software Development

Java 2

Microsoft .NET Software Development Tools

- VB.NET

- C#

C & C++

Perl

Software Programming Fundamentals

Software Development Principles

Software Testing

Enterprise Resource Planning

Oracle 11i E-Business Suite

SAP R/3

Desktop Courseware Collection • SkillSoft Desktop Courseware Collection

• Computing fundamentals for non-technical users • Coverage of major operating systems and desktop applications

from Microsoft, Adobe, Lotus and others• Email, Groupware and Internet use

Microsoft OfficeOffice 2007

Office 2003

Office XP

Office 2000

MiscellaneousInformation Security for

Users

Lotus Notes 8 & 7

Crystal Reports

Adobe Acrobat

Adobe Reader

MS WindowsWindows Vista

Windows XP

Windows 2000

MS OtherProject

Visio

Internet Explorer

FrontPage

SkillSoft ES&H Solution• 130+ US ES&H courses

• OSHA, DOT, EPA, IATA, NFPA

• Localized Titles• Spanish, Chinese (Mandarin), French

(Canadian)

• Need-to-know information; short and to the point

• Topics include: • Hazard Communication• Hearing Conservation• Bloodborne Pathogens • Back Safety • Industrial Ergonomics • Slips Trips and Falls • Electrical Safety • Lockout Tagout • Personal Protective Equipment • Ladder Safety

Legal Compliance Solution

• Targeted to the general (non-attorney) population

• Engaging, interactive presentation• Developed and maintained in

partnership with legal firms• Easily customizable to address unique

training requirements• Topics include:

• Ethics/Code of Conduct• Harassment/Workplace Violence• Privacy/Information Security• HIPAA • Diversity• Employment Issues• Union Awareness• ADA/FMLA/FLSA

CPI Learning Solutions

New Products…

Rich Media, High Impact

The Business Impact Series

• Concise rich-media vignettes dramatizing common business problems and solutions

• Key takeaways that help learners think more clearly about their situations

The Challenge Series

• Interactive Case Studies focused on problem discovery and analysis

• Multi-path gaming and simulation techniques

• Full-motion video

www.skillsoft.com

The Books24x7® Solution

• Unlimited access to a broad and deep repository of best in class on-demand resources

• Thousands of digitized business, technical and engineering books, research reports, book summaries and best practices

• Partnerships with 300+ publishers and analyst firms

• Web-accessible from any location at any time for employees at all levels of an organization

• Complete search and browse functionality for targeted results

What is Books24x7®?• Trusted information, on demand,

to support all levels of your organization• Exclusive executive content• Fingertip knowledge for virtually

any business or technical topic• The ultimate productivity tool

• Unparalleled breadth & depth• Full content of thousands of

books, reports, and book summaries

• Partnerships with 250+ leading publishers

ITPro™7,900+ titles

OfficeEssentials™445+ titles

BusinessPro™5,250+ titles

Books24x7 Core

2008 HighlightsBusinessPro – 2008 Popular Titles

ITPro – 2008 Popular Titles

OfficeEssentials – 2008 Popular Titles

Well-BeingEssentials - Books24x7 Referenceware• The definitive resource to address the work, life

and health concerns• 1200 + book titles and topics include…

Retirement Planning Insurance Weight Loss Healthy EatingPersonal Finance AdoptionEmotional Well-Being ParentingRelationships FitnessHealth Challenges Grief & LossStress Management Substance AbuseCareer Transitions Career DevelopmentWork-Life Balance And much more

Leadership Development Channel™

• Key products and services• Over 1,200 video-based programs

• Leadership QuickTalks™• CEO QuickTalks

• Annual series of live Executive Leadership Events, available by Webcast, satellite and videoconference

• Best-in-class video content, live and on demand

• Prominent thought leaders, best-selling authors and CEOs

• A management tool to drive team development, group learning and one-on-one coaching

• Includes companion files with select videos available for PDA downloading

• Combines foremost theory with real-world application

• Live events allow viewers to interact with speaker via phone, fax and e-mail

Sample QuickTalks:

Bill George - Authentic Leadership, Scott Eblin - Accountability, David Allen - Getting Things Done, Jeff Immelt - Performance Management, Erik Weihenmayer, - Climbing In DarkMichael Treacy – Value Driven Strategy

Bill George Ann Mulcahy Steven Covey John KotterTom PetersLinda HillVijay Govindarajan

Leading the Business

Michael Treacy: DoubleDigit Growth

Michael Raynor: The Innovator’s Solution

Gary Hamel: Innovation Leadership

Michael Hammer:Business Processes

Jeffrey Gitomer:Sales Excellence

Bill George: Finding Your True North

Aligned to Competency Areas/Objectives

Aligned to Development Levels

Entry

Foundation

Experienced

Expert

Thought

Leader

Managing Projects and Programs

Jim Loehr onManaging EnergyNot Time

David Allen onThe Keys to GettingThings Done

Lynda Gratton on Effectively ManagingAcross Boundaries

Michael Hammer onThe Process-CenteredCompany

Michael Treacy onUnresolved ProblemsWith Global OperatingModels

Summary of Topics Covered

• The Value of e-Learning in a Tough

Economy

• Best-in-Class Learning and Development

• Targeting, Aligning, and Measuring

Learning

• CPI Learning Solutions

Resources Referenced TodayGetting Started and Program Development:

• Getting Started with e-Learning, SkillSoft Corporation

• Targeting, Aligning, and Measuring,SkillSoft Corporation

• Achieving Real Business Values with Learning and Development, AberdeenGroup

• Link to complete report for AberdeenGroup memebers – http://www.aberdeen.com/summary/report/benchmark/5301-RA-achieving-business-value.asp

• Also available via SkillSoft website – www.skillsoft.com See scrolling banner for free copy download

Questions and Feedback

Thank you!