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Copyright © 2011– World Customs OrganizationCopyright © WCO-OMD 2011
WCO Management Development Tools
Conference:”The Role of Customs Regulation in the Economic Security in the Globalization Context”
Section 4: Management of Customs system and ways of improvement
Vitali MikeladzeDirector
WCO Europe Regional Office for Capacity Building
27 January 2012
Baku
Copyright © 2011– World Customs Organization
WCO
• RCK on Simplification and Harmonisation of Customs Procedures
• Istanbul Convention• Nairobi Convention/Johannesburg Convention• Revised Arusha Declaration• WCO Harmonised System (2012)• etc.
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WCO CB Instruments
• WCO CB Strategy (2003)• SAFE FoS - to secure ITSC and facilitate GT- 2005; two
pillars; 4 elements, 17 standards)• WCO “Columbus” Programme - 26/01-2012: 166
members, 120 Columbus, 115 DMs, 83 on Second phase (Europe: 49, 16, 15DMs)
• Customs in the 21st Century (June 2008)• WCO Data Model (encompasses SW)• TRS• Integrity development programme• WCO Regionalisation strategy (RVC, ROCB, RTC)
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Customs HR Development • Distance learning El-System (CLiKC-Customs Learning
and Knowledge Community): more that 150 modules on 3-5 languages, 250 hours, 2500 pages, interactive, via Internet
• PICARD (Partnership in Customs Academic Research Development), 80 Universities:
a) curriculum development for customs related education (WCO Professional standards, formal recognition process (7 Universities)
b) research (CBM, Integrity, Performance management, World Customs Journal, annual conferences, etc.).
Annual IT Conference/exibition
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Customs HR Development
• Annual Customs Technology conference/exibition• Career Development programme (6 weeks fellowship)• Japan-WCO HR Development programme in Public
Finance (at the National Graduate Institute for Policy Studies, Tokiyo)
• Different CB Compendiums (RM, SW, CBM, PCA, AEO etc.)
• Management Development programme (2 weeks workshop, 12 modules)
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Leadership and Management Development Workshop
Module 1 - Introduction
Module 2 - Elements of a Modern Customs Administration
Module 3 - Strategic management
Module 4 - Self-evaluation
Module 5 - Leadership
Module 6 – Visioning
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Leadership and Management Development Workshop
Module 7 - Management Styles and Situational Leadership
Module 8 – People Management
Module 9 - Promoting Integrity
Module 10 – Negotiation Skills
Module 11 – Communications
Module 12 - Change Management
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Module 1
Presentation of the workshop & Introduction of participants
Management Development as WCO priority Capacity building and Customs modernization Skills necessary to be an effective strategic manager in a
Customs environment Creation of an atmosphere conducive to learning Ground rules of the workshop Understanding the roles of facilitators and participants
Time – 70 minutes
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Module 2
Elements of a Modern Customs Administration
7 dimensions of a modern Administration, based on the WCO Diagnostic Framework
Analysis of the requirements of these elements to better understand Customs modernization
Overview of key international standards and best practices in the area of Customs
Overview of Customs in the 21st Century
Time – 120 minutes
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Module 3
Strategic management
Concept of Strategic management – its application in the administration
Defining Leadership – What is it? Presentation on PICARD Introduction to the Personal Development Pyramid ‘Knowing yourself’ – an issue for leaders Increasing awareness for qualities
Time – 240 minutes
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Personal Development Pyramid
“Spirit”
Mission
Values
Beliefs
Qualities
Behaviours
Environment
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Module 4
Leadership and Management self-evaluation
Self-assessment of own leadership and management skills Validate understanding of skills Identify strengths and weaknesses – develop a personal
development action plan Individual exercise with coaching support from facilitators and
co-participant “Being a partner” - applying some basic coaching principles
Time – 30 minutes Throughout the duration of the workshop
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Module 5
Leadership
Distinction between Leadership and management Focus on raising self-awareness Leadership in action – behaviours of leadership and its impact Story-telling Leadership and future – imagining an ideal World Awaken the leader through greater self-awareness - body, mind,
emotions and spirit Servant leadership – “parent of the world”
Time – 245 minutes
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Module 6
Visioning
Understanding the administration’s vision statement and beyond Visioning at the organizational level and at the “work area” level Difference between mission, vision, strategy, and organizational
values Visioning as an ongoing process “Walk the walk and talk the talk”
Time – 175 minutes
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Module 7
Management Styles and Situational Leadership
Understanding your own management style and that of the administration
Identifying your preferred style Understanding and experiencing various management styles Situational Leadership – its four dimensions
Leader: Work and Person Worker: Task Maturity, Commitment and beyond
Time – 175 minutes
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Module 8
People Management
HR Management vs People Management Achieving results through others Motivation Delegation Coaching & Feedback Performance management
Time – 360 minutes
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Module 9
Promoting Integrity
Integrity and corruption in the Customs environment Broad concept of integrity: anti-corruption, professional conduct Impact on objectives, organisation, people, stakeholders, Organisational response: integrity development in the Customs
context – based on the Revised Arusha Declaration Anti-corruption pipeline Role of the manager in the promotion of integrity in the
workplace - concrete actions that should be taken Personal values and integrity
Time – 220 minutes
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Module 10
Negotiation Skills
Negotiations in the Customs context – role play Manager as a negotiator on a daily basis Best practices and lessons learned
Time – 120 minutes
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Module 11
Strategic Communication Skills
Managing strategic communications – achieving results through effective communications
What is it? and how to apply strategic communications Strategic communications in practice – identifying good
examples Segmentation and stakeholder analysis
Time – 150 minutes
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Module 11
Personal Communication
Why is personal communication important for a manager How can one improve his/her communication skills What can have an impact on communication:
- Body language- Filters
Emotional intelligence
Time – 180 minutes
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Module 12
Change Management
Change management principles and concepts Consolidate many other skills acquired and issues covered Types of changes and drivers for change Role of manager in managing change
Change and personal transition process How can the manager lead people to accept change
Time – 120 minutes
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Module 12
Change Management
Organizational change management Familiarize with Kotter’s 8-step approach to change
management Apply concepts to practical Customs cases
Time – 185 minutes
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Other LMD modules
9-day core programme 1-day for optional modules
Possible modules: - Business case preparation- Project proposal preparation- IT governance- Corporate risk management- Performance measurement- Diversity in the workplace- Time management- Conflict resolution- Others?
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Europe Office for CB in Baku
Regional Vice Chair – CA of Norway
WCO Regional Office for Capacity Building
in Baku(ROCB):• Facilitating implementation of SAFE Columbus programme by Members• Facilitating Customs-to Customs cooperation• Enhancing exchange of best practices within the region• Promoting establishment of consultation mechanisms between Customs
and Business• Coordinate implementation of CB programmes in Europe region• To develop and maintain partnership with key regional stakeholders • To coordinate the use and implementation of WCO tools and best practices
• 6 Regional Training Centers
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Europe Office for CB in Baku
• To promote and where appropriate manage WCO Secretariat’s activities in the region
• Promoting WCO modern HR development programmes (PICARD)
• Maintaining a team of WCO accredited experts (CMA, Ta, E-Trainers)
• Coordinating activities of RTCs (Azerbaijan Hungary, Kazakhstan, Macedonia, Russia, Ukraine): Scientific Journal, research materials, ROCB web-portal (CLiKC, database of NTCs and research material)
Scientific Journal- your articles are welcome
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