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Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–1
Chapter 9Business environment
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–2
Smart office
Wood without polyurethane
Low-VOC paints
Wool carpets Natural jute
underlay
Recycled glass tiles
Stationary from recycled stock
Filtered air conditioning
Non-toxic insulation
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–3
Goals and objectives
Primary goal—profit Clear goals Functions necessary Staff and resources
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–4
Public sectors of business
Commonwealth State Local
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–5
Private sector
Primary industry Secondary industry Tertiary industry
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–6
Public and private sectors
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–7
Private—sole proprietors
Example: a butcher shop Owner: one person Capital invested: by the owner Profits: received by the owner Regulations: none if under
own name
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–8
Private—partnerships
Example: a medical centre Owners: two or more people Capital: by partners Regulations: partnership
agreement Profits: shared between
partners
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–9
Private companies
Example: stationery supplier Owners: between 1 and 50 Capital: by shareholders Regulations: Corporations
Law Profits: a dividend
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–10
Public companies
Example: Business Enterprises Ltd
Owners: minimum of five
Capital: by shareholders
Regulations: Corporations Law
Profits: a dividend
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–11
Non-profit organisations
Examples: credit unions, charities
Capital: by members, donations
Profits: back to members, administration, to the needy
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–12
Public sector businesses
Example: Australia Post Capital: taxation and revenue Regulations: laws passed by
parliament
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–13
Employee responsibilities
On time Agreed hours Care and skill Obey orders Follow policies Confidentiality Safety rules
Courteous and helpful
Respect Ethical Suitable dress Neat and tidy Honest
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–14
Employee rights
Safe physical environment Fair practices No sexual harassment No discrimination Fair rate of pay Choice to join a union Training and guidance
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–15
Employer rights
The right to dismiss if: Do not adhere to duties Commit a criminal offence Negligent or careless Acts of disloyalty
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–16
Equal opportunity
Race or origin Physical/other
impairment Gender Pregnancy Children/no
children Marital status
Religious belief
Age Parental status Industrial
activity Sexual
harassment
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–17
Discrimination
Employment Education Goods and
servicesAccommodation
Government services
Memberships Sport Disposal of
land
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–18
Sexual harassment
Unwelcome comments Suggestive behaviour Unnecessary familiarity Sexual jokes Sexual propositions Physical contact Indecent assault
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–19
Role of unions
Awards structure
Salaries and conditions
OH&S Compensation Unfair
dismissal
Work-related problems
Leave Industrial
tribunals ACTU
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–20
Technological change
Advantages Improved quality Competition Service International business
Copyright © 2004 McGraw-Hill Australia Pty LtdPPT Slides t/a Office Skills: A Practical Approach 3e by Horsfall & Cairns
Slides prepared by June Breheny9–21
Technological change
Disadvantages Cost Training Change
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