consumer protection current issues in the council of bureaux presented by mariusz w. wichtowski...

Consumer protectionCurrent issuesin the Council of BureauxPresented by

Mariusz W. Wichtowski

President

Managing Organisation of the International Motor Insurance Card SystemUnder the aegis of the United Nations

COUNCIL OF BUREAUX

Nihil novi sub sole

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Key termsKey terms

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

• One Europe • Two systems • Protection• Real victim’s rights

Two systemsTwo systems

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

• Green Card

• Protection of Visitors

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXGreen Card Green Card SystemSystem

• Members of the GC System46

• Multilateral Agreement 34

• GC basis12

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

• Population of Europe 750 million

• No of vehilcles 360 million

• Number of accidentsmillions/year

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Green Card transborder

claims

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

• ca 400.000 claims/year

• over 1,8 billion €/year

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Other transborder claims

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

• ca 7 500 claims/year compensation bodies – active only

• terra incognitadirect settlement

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXCouncil of Council of BureauxBureaux

Unique facilitator

of the road traffic in Europe

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXCouncil of Council of BureauxBureaux

Unique and coherent System

Two pilars

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXCouncil of Council of BureauxBureaux

One roof for:National Bureaux

Guarantee fundsCompensation bodies

Information Centers

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXPartners in Partners in claims handlingclaims handling

BureauxAgentsCorrespondentsClaims representativesCompensation bodiesGuarantee funds

• Protection• Trust• Financial stability• Uninsured driving• Fraud

? ″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Key termsKey terms

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Indentify risksIndentify risks

•Economical world crisis•Not predictable policy on the

national level•Low level of the supervision

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

External risksExternal risks

• Price war • Foreign activity of insurers• Insolvency of insurers

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

External risksExternal risks

•Reverse relationshipBureau – insurer – claims adjuster

•Lack of the mutual trust•Low financial disciplin •Delay of payments

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Internal risksInternal risks

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Mutual trustMutual trust

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Real problemsReal problems

Consequences:

•Sanctions► obligatory monitoring► financial guaranties► financial penalties ► temporary suspension► termination of membership

•Distrust to such market and Bureau

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Internal risksInternal risks

•Uninsured driving•Fraud

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXAccumulative Accumulative risksrisks

• High level

over 1 billion € claims/year

• Serious problems

on particular markets

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXUninsured Uninsured drivingdriving

• Low level of cooperation

• Impact on financial stability

• Negative psichological impact

• Who is the final payer?

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXUninsured Uninsured drivingdriving

•Value of the costs

•Estimation: 10-15 % of claims paid

•Who is the final payer?

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

FraudFraud

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Where is the consumer?

Who is the consumer?

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUX

Equal rights for the road usersReal guaranties for victimsUninsured drivingRoad safetyEducationFraud

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

COUNCIL OF BUREAUXAims for the Aims for the futurefuture

″We act for the protection of cross-border road traffic

victims”

166 Avenue LouiseB-1050 Brussels, Belgiumwww.cobx.org

Thank youThank you

for your kind attention for your kind attention

COUNCIL OF BUREAUX