consultancy techniques overview
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Creating Greater Profitability
and Sustainability through:People
ProcessesSystems
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Consultancy TechniquesOur Story…..
• Commenced in mid 2004• Created as a boutique management consultancy• Dare to be different• Accountable for results• See our client as our partner• Seek long term partnerships• Create sustainable value …always• Work with people to succeed• Trust, credibility & respect are our values
……we build our brand through our values
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Our ServicesService streams…..
• Organisational Development & Change• Business Improvement• Coaching & Mentoring• Indigenous Employment Programs• Safety Consulting• Knowledge Management• Training & Development• Business Health Check
……customisation is our strength
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Typical drivers for our servicesWhen your are concerned about…..
• Poor sales performance• Income reduction and increasing costs• A lack of aligned team and management goals• A lack of general accountability and responsibility• Increasing incidents and safety issues• Lack of effective indigenous employment• The micro managing or coercive management
culture• Increasing staff turn-over & absenteeism• A lack of coordination between the organisational
structure and the current business strategy
……there is a case to speak to us
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It takes courage to ask for helpHow to get us involved …..
1. Call us…we are a 24/7 help service2. Set up an initial meeting…it’s all about you 3. Together we identify the issue(s)4. Together we identify the issue driver(s)5. Together we create the strategy to solve the it6. Together we create the detailed plan to succeed7. Together we develop the road map from here
(now) to there (what you want it to look like)8. Together we develop KPIs9. Together we develop outcomes10.Together we develop ROI
……our success is about you
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The first steps to help youWhen you call us we will…..
• Ask you a few questions• Help frame the issue(s)• Arrange an initial meeting• Ask more questions• Give you a copy of the meeting notes to confirm
our understanding of the issue(s)• Then set up a few more meetings to qualify both
the issues and possible solutions• Once this has been completed we can either:
– Develop a project to solve the issue(s) or– Conduct a 2 week business review to ID drivers
• There is no cost to you to speak to us duringthe initial meeting phase
……it is always about you
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The first steps to help you
To ClearlyDefine
Issue(s)
Identify issue drivers
Define actions to solve issue
Desired &agreedresult
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Business Review OverviewA business review typically includes…..
• Interviews with management & supervisors• Key employee focus groups to identify major
issues, problems & opportunities• Conduct Supervisory/Management studies on
leadership /goal effectiveness• Conduct Ratio Delay Study to identify employee
work effectiveness when not supervised• Process map each key process driver to identify
redundant/parallel processes• Develop a master activity database to identify
volume resource driver requirements• Develop solution(s) based on opportunity studies
……it’s a “health check” for your business
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Our ClientsOur business partners…..
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We are here for you
Our contact details…..
Email: Peter.Synnott@optusnet.com.auTelephone: +61 (0) 400 003 029Skype: Peter.Synnott
Consultancy Techniques Pty LtdABN: 33 096 226 747
“Creating Greater Profitability through people,processes and systems”
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