conquering frustration
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7/28/2019 Conquering Frustration
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General Awareness• What is frustration• Causes of frustration
• Symptoms of stress
• Factors influencing work stress
• How to handle frustration
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WHAT IS FRUSTRATION
The feeling of being upset or annoyed, esp.because of inability to change or achieve
something.
I HATE YOU
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CAUSES OF FRUSTRATION
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EXTERNAL STRESSORS
• Physical Environment
• Social Interaction
•
Organisational• Major Life Events
• Daily Hassles
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Physical Environment
• Noise
• Bright Lights
•
Heat• Confined Spaces
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Social Interaction
• Rudeness
• Bossiness
•
Aggressiveness by others• Bullying
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Organisational
• Rules
• Regulations
•
“Red - Tape” • Deadlines
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Major Life Events
• Birth
• Death
• Lost job
• Promotion
• Marital status change
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Daily Hassles
• Commuting
• Misplaced keys
•
Mechanical breakdowns
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INTERNAL STRESSORS
• Lifestyle choices
• Negative self - talk
•
Mind traps• Personality traits
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SYMPTOMS OF STRESS
• Physical symptoms
•
Mental symptoms• Behavioural symptoms
• Emotional symptoms
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Physical Symptoms
• Sleep pattern changes
• Fatigue
• Digestion changes
• Loss of sexual drive
• Headaches
• Aches and pains
• Infections
• Indigestion
• Dizziness
• Fainting
• Sweating & trembling
• Tingling hands & feet
• Breathlessness
• Palpitations
• Missed heartbeats
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Mental Symptoms
• Lack of concentration
• Memory lapses
•
Difficulty in making decisions• Confusion
• Disorientation
• Panic attacks
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Behavioural Symptoms
•
Appetite changes - too much or too little• Eating disorders - anorexia, bulimia
• Increased intake of alcohol & other drugs
• Increased smoking
• Restlessness
• Fidgeting
• Nail biting
• Hypochondria
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Emotional Symptoms
• Bouts of depression
• Impatience
•
Fits of rage• Tearfulness
• Deterioration of personal hygiene and
appearance
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FACTORS INFLUENCING WORKSTRESS
• The drive for / fear of
for success / failure
• Changing work patterns
• Working conditions
• Overwork
• Under-work
• Uncertainty
• Conflict
• Responsibility
• Relationships at work
• Change at work
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Handling Frustration
ABC STRATEGY
A = AWARENESSB = BALANCE
C = CONTROL
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Handling Frustration
• Use stress-inoculation
• Use desensitization
• Consider frustration tolerance training
• Meditate and relax
• Use catharsis
• Make constructive use of energy from anger
• Learn to be assertive with others
• Be empathetic
• Practice emotional control by role-playing
• Learn to fight fairly
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THE PURSUIT
OF HAPINESS
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My Final Word
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