conflict resolution - carone fitness conflicts arise because someone has violated another’s basic...
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Lesson 2.2
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By CaroneFitness
Conflict Resolution
One important aspect of social health is
conflict resolution.
Conflict resolution is the ability of two
people to resolve problems. Through
conflict resolutions you are better able to
maintain healthy relationships with
others because when conflicts arise you
are able to reach a solution.
Conflict Resolution
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Conflict Resolution
When responding to a conflict,
it is important to remember
the three R’s:
1) Respect
2) Rights
3) Responsibility
The Three R’s
Conflict Resolution
Respect
In order to resolve a conflict,
it is essential that you treat
the other person with
respect.
Respect
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Conflict Resolution
You show respect by
listening to the other person
with an open mind,
considering their point of
view and feelings, and
maintaining your personal
values. When you respect
the other person, he/she is
more likely to respect you in
return.
Respect
Conflict Resolution
Rights
Oftentimes conflicts arise because
someone has violated another’s basic
rights. Therefore, it is vital to examine the
cause of the conflict to ensure that you
are not violating anyone's basic rights.
Rights
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Conflict Resolution
For example, no one has the right to
control another person. So if the conflict
arose because you wanted someone
else to do something that they didn’t
want to do, you must respect their
decision and their right to do what they
want to do.
Rights
Conflict Resolution
Responsibility
Beware of just blaming the other person
when a conflict develops. You need to
take responsibility for your actions and
their effect on the situation. When you
are willing to accept how you helped
create the conflict, it is easier to reach
an understanding and solution that
benefits both you and the other person
involved.
Responsibility
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Conflict Resolution
During a conflict our speaking skills are
very important. It is through the way
you talk to the other person that you
show respect, remember the rights of
others, and accept responsibility for
your actions.
The best way to demonstrate this is to
use “I” statements.
Speaking Skills
Conflict Resolution
“I” statements show that you
respect the other person
because it helps to eliminate
name-calling.
“I” Statements
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Conflict Resolution
You statement:
“You are such a jerk! You never invite
me to any of your parties.”
I statement:
“I feel left out when you don’t invite me
to your parties.”
“I” Statements
Conflict Resolution
“I” statements illustrate that
you are not trying to violate
the other person’s rights by
controlling them but that you
are trying to explain how
you feel.
“I” Statements
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Conflict Resolution
You statement:
“Why do we always have to
watch the movie you want to
watch?”
I statement:
“I feel like I haven’t chosen
the movie for a while. May I
choose the movie this time?”
“I” Statements
Conflict Resolution
“I” statements require you to accept
responsibility for your actions, rather
than blaming the other person.
“I” Statements
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Conflict Resolution
You statement:
“You can never keep a
secret! You told Kim that I
was talking about her
behind her back.”
I statement:
“I feel like I can’t trust you, if
you don’t keep my secrets.
But I shouldn’t have been
gossiping. ”
“I” Statements
Conflict Resolution
Practice using “I” statements
so that when you are amid a
conflict, you will be able to
remember the three R’s:
respect, rights, and
responsibility.
“I” Statements
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Conflict Resolution
An effective technique for
conflict resolution is
negotiating.
Negotiation is the process
of compromising in order to
reach an agreement.
Negotiating is used to help
find a solution, not to prove
who is right and who is
wrong. There are six
guidelines that you can
utilize for successful
negotiation.
Negotiation
Conflict Resolution
Choose a place and time that is
appropriate for working out
problems.
You should meet somewhere that is
quiet and not full of distractions. This
allows you to listen and focus on what
the other person has to say. You
should also choose a time that allows
both of you to discuss the situation
without being rushed.
Step 1
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Conflict Resolution
Work together towards a solution.
When you first meet together, begin
brainstorming all the possible solutions
that exist. Then you can discuss the
pros and cons of each idea.
This way you are not fighting about who
is “right” and who is “wrong.” Instead,
you are working together to come up
with the best solution for both of you.
Step 2
Conflict Resolution
Keep an open mind.
It is important for you to
keep an open mind and
listen to what the other
person has to say.
You may learn that you
didn’t have all the facts. You
may also realize something
that you hadn’t considered
before.
Step 3
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Conflict Resolution
Be flexible.
You must be willing to meet
the other person halfway.
By showing them that you
are willing to bend, it
demonstrates that you are
trying to find a solution that
can satisfy both of you.
Step 4
Conflict Resolution
Take responsibility for your actions.
Be willing to apologize for any mistakes
you made or for your role in creating
the conflict.
This will help the other person realize
that you are not blaming them for the
entire conflict, which means they will
be less likely to get defensive.
Step 5
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Conflict Resolution
Give the person an “out.”
Keep in mind that your
objective is to resolve the
conflict, not to embarrass or
blame the other person. If
after you make a point that
makes the other person
uncomfortable or
embarrasses them, give the
person an “out” by
suggesting that you continue
the conversation later.
Step 6
PresentedBy Carone Fitness
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