conflict management

Conflict Management

Outline Workplace conflicts Conflict management Role Play Constructive controversy Model Resolve conflict Benefit of successful conflict

Workplace conflict is specific type of conflict that occurs in workplace. The conflicts that arise in workplaces may be shaped by the unique aspects of this environment and workplaces conflicts share much in common with schools, especially pre-college educational institutions in which students are less autonomous.

Types of workplace conflicts 1) Interdependence Conflicts 2) Differences in Style 3) Differences in

Background/Gender 4) Differences in Leadership 5) Task conflict 6) Personality differences

Role Play Workplace Conflict Character Introduction

Kitty: HR Manager Lin: Sales Department Manager Ms. Meng: CEO

SCENE 5

Conflict management

CompromisingSuitable situation Unsuitable situation

1. Goals of parties are mutually exclusive

1. One party is more powerful

2. Parties are equally powerful

2. Problem is complex enough needing problem-solving approach.

3. Consensus cannot be reached4. Integrating or dominating style is not successful 5. Temporary solution to a complex problem is needed.

Constructive controversy

Resolve conflict Try to stay calm Discuss (constructive controversy) Consider staging to reaching an

agreement Seek mediation or conciliation

Benefit of successful conflict Problem awareness Improved solutions Productivity Personal development

Strengthen the relationship between conflict partners

Self-awareness Creativity

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