conflict and co-ordination
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8/14/2019 Conflict and Co-Ordination
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CONFLICT AND CO-CONFLICT AND CO-ORDINATIONORDINATION
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Conflict
“A situation in which someone believes thathis or her needs have been denied”
“The goal of organizational leadership is notto eliminate conflict but to use it”
“Conflict is a predictable social phenomenonand should be channeled to useful purposes”
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About conflictØ Conflict is inevitable;Ø Conflict develops because we are
dealing with people's lives, jobs,children, pride, self-concept, ego
and sense of mission or purpose;Ø Early indicators of conflict can
be recognized;
Ø There are strategies for resolution
that are available and DO work;Ø Although inevitable, conflict can
be minimized, diverted and/or resolved.
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Beginnings of
conflict:ØPoor communication
ØSeeking power
ØDissatisfaction withmanagement
style
ØWeak leadership
ØLack of openness
ØChange in leadership
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:C o n flict is d e stru ctiv e w h e n it•Takes attention away from other important activities•Undermines morale or self-concept
•Polarizes people and groups, reducing cooperation•Increases or sharpens difference•Leads to irresponsible and harmful behavior, such as fighting,name-calling
:C o n flict is co n stru ctiv e w h e n it•Results in clarification of important problems and issues•Results in solutions to problems•Involves people in resolving issues important to them
•Causes authentic communication•Helps release emotion, anxiety, and stress•Builds cooperation among people through learning more abouteach other;• joining in resolving the conflict
•Helps individuals develop understanding and skills
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Steps to resolve conflicts• Assure privacy
• Empathize than sympathize
• Listen actively
• Maintain equity
•
Focus on issue, not on personality• Avoid blame
• Identify key theme
• Re-state key theme frequently
• Encourage feedback
• Identify alternate solutions• Give your positive feedback
• Agree on an action plan
•
•
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Methods to deal withconflicts
• Competition (win-losesituation)
• Accommodation (win-win
situation)• Avoidance (lose-lose
situation)
• Compromise (lose-lose
situation)• Collaboration (win-win
situation)
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How to prevent conflicts
• Frequent meeting of your team
• Allow your team to express openly
• Sharing objectives
• Having a clear and detailed job description
• Distributing task fairly
• Never criticize team members publicly
• Always be fair and just with your team• Being a role model
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Coordination
“Coordination is the process which ensuressmooth interplay of the functions of
management. Common objectives are
achieved without much wastage of time,efforts and money”
“Coordination” must Exists or There’s no
“organization”- Only an “Experience”.
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Importance of coordination
Ø Integration of groupeffortsØ Facilitates mutual
dependenceØ Helps to resolve
conflictsØ Development of
team spiritØ Motivates sub-
ordinatesØ Better relationsØ Optimum use of
resourcesØ Higher efficiency
Ø Reduces wastages
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Steps of effectivecoordination
ØProper delegation of authority and responsibility
ØEstablishment of proper communication system
ØEstablishment of employees grievances cell
ØSkilled workers are rewarded adequately
ØThe management should encourage employees tohave friendly relationships with others.
ØManagers should have opportunities to gettraining in the area of leadership, coordination,
planning, staffing and the like.
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