comparison of cobit and itil
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Comparison of COBIT
and ITILBy
Thomas Lee &Steve Adams
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What is ITIL
Information Technology InfrastructureLibrary
ITIL consists of a series of books giving
guidance on the provision of quality ITservices, and on the accommodation andenvironmental facilities needed to supportIT. ITIL has been developed in recognition
of organizations' growing dependency onIT and embodies best practices for ITService Management.
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What is ITIL (cont)
Many of ITILs concepts are from fourvolume series called ManagementSystem for Information Systems by
Author named Edward A. Van Schaik.It was compiled in 1985 in IBM,Schaik used reference from
Managing the Data ResourceFunction by Richard L. Nolan (1974)
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History
Originally developed by United KingdomGovernment
ITIL version 1 was developed under CentralComputer and Telecommunications agency(CCTA). It was titled Government InformationTechnology infrastructure ManagementMethodology (GITMM). GITMM was expanded to31 volumes over the year project initially directedby Peter Skinner and John Stewart at the CCTA.The change of title came about due to foreign
interest of GITMM and as guidance and not aformal method. Although ITIL was developed in 1980s, It wasnt
till mid 90s that ITIL was widely adopted.
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Service Support Goals for ITIL
1) Service desk
2) Incident Management
3) Problem Management 4) Change Management
5) Configuration Management
6) Release Management
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Service Delivery Goals for ITIL
1) Capacity management
2) Availability management
3) Financial management of ITservices
4) Service level management
5) IT service continuity management
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Determining need for ITIL
Each Category has specific goal setin order to compare companyscurrent level of service with goals of
subcategories of Service support.Generally speaking more goalscompany is missing the more likely it
is that company need ITIL.
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Levels of ITIL
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Comparison to COBIT
COBIT
Control Focused
Uses IT metrics
Used by auditors inSOX
Critical SuccessFactors
ITIL
Strong concentrationon processes
Security is veryimportantcomponent
Focused on Service
Delivery
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Comparison to COBIT (cont)
Although there are many differentcontrol frameworks out there, manyof them have ITIL at their core. WithCOBIT for example, 45-50% of the
control objectives are covered withinITIL. In particular, ITILs ServiceSupport and Service Deliveryprocesses address almost a dozenspecific control objectives
Troy DuMoulinManaging Consultant
Pink Elephant
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Manager Recommendation
We would recommend that themanagers use some combination ofCOBIT and ITIL
In attempts to comply withSarbanes-Oxley managers must useall resources available to ensure their
IT is being run both efficiently andsecurely
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Citations
http://www.itilcommunity.com/
http://www.itil.org/en/
http://en.wikipedia.org/wiki/ITIL
http://www.itil-officialsite.com/home/home.asp
http://www.itil-itsm-world.com/
http://www.nextslm.org/itil/itil_sarbanes.htm
http://www.itilcommunity.com/http://www.itil.org/en/http://en.wikipedia.org/wiki/ITILhttp://www.itil-officialsite.com/home/home.asphttp://www.itil-officialsite.com/home/home.asphttp://www.itil-itsm-world.com/http://www.nextslm.org/itil/itil_sarbanes.htmhttp://www.nextslm.org/itil/itil_sarbanes.htmhttp://www.nextslm.org/itil/itil_sarbanes.htmhttp://www.nextslm.org/itil/itil_sarbanes.htmhttp://www.itil-itsm-world.com/http://www.itil-itsm-world.com/http://www.itil-itsm-world.com/http://www.itil-itsm-world.com/http://www.itil-itsm-world.com/http://www.itil-officialsite.com/home/home.asphttp://www.itil-officialsite.com/home/home.asphttp://www.itil-officialsite.com/home/home.asphttp://en.wikipedia.org/wiki/ITILhttp://www.itil.org/en/http://www.itilcommunity.com/
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