communication styles in business process support systems with the shared spaces architecture
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Experiences of Using Different Communication Styles in Business Process Support Systems with the
Shared Spaces Architecture
Ilia BiderIbisSoft/DSV Stockholm University
Paul JohannessonDSV Stockholm University
Rainer SchmidtHTW-Aalen, Germany
Presentation at CAiSE 2011 . Proceedings http://bit.ly/zqDxOW
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University2 ahead of current
thinking
Plan of presentation
Introduction – what shared spaces
architecture means in relation to
BPS systems
Three examples from our
experience
Analysis of experience Conclusions
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University3 ahead of current
thinking
Workflow vs Shared spaces
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University4 ahead of current
thinking
Shared spaces metaphors
Multiple desks Multiple people environment
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University5 ahead of current
thinking
In which
A new shared space is created as soon as a new process instance is started
When the process instance reaches its operational goal, the shared space is closed (sealed), but remains accessible for reading
A person who is assigned a task in the frame of the process case “goes” to the shared space of the case in order to get the information he needs for completing the task and reports the results achieved in the same space
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University6 ahead of current
thinking
Requirements on shared spaces in BPMS systems Proper structure (see picture)
In a normal business environment, a person participates in many process instances, and, often, in parallel. For the shared space technique to work efficiently, he/she needs to understand the situation in a shared space he/she is visiting at a glance, and quickly find all information related to the task at hands.
Clear invitation technique An invitation technique should give to the process
participants a clear understanding why he is invited and what he is expected to do in each particular shared space
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University7 ahead of current
thinking
Plan of presentation
Introduction – what shared spaces
architecture means in relation to
BPS systems
Three examples from our
experience
Analysis of experience Conclusions
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University8 ahead of current
thinking
1. System with distributed planning
Structure of shared space in ProBis
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University9 ahead of current
thinking
1. System with distributed planning
Issuing invitations in ProBis
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University10 ahead of current
thinking
1. System with distributed planning
Using invitations in ProBis
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University11 ahead of current
thinking
2. System with specialized structure
Upper level structure of shared space in iPB
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University12 ahead of current
thinking
2. System with specialized structure
Detailed structure of a box in iPB
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University13 ahead of current
thinking
2. System with specialized structure
Standing Invitations in iPB
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University14 ahead of current
thinking
3. System based on status change
Business outline of eForm
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University15 ahead of current
thinking
3. System based on status change
Structure of a shared space in eForm
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University16 ahead of current
thinking
3. System based on status change
List that serves as a mechanism for invitations
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University17 ahead of current
thinking
3. System based on status change
Another example
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University18 ahead of current
thinking
Plan of presentation
Introduction – what shared spaces architecture
means in
relation to BPS
systems
Three
examples
from our
experience
Analysis of
experience
Conclusions
ahead of current thinking
Parameters for Identifying Communication Styles (1)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University
19
Instructiveness
Issuing Technique
Scope
ahead of current thinking
Parameters for Identifying Communication Styles (1)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University
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Instructiveness
Issuing Technique
Scope
ManualThe invitation is issued manually by one of the process participants
AutomaticThe invitation is issued automatically by the system based on the state of the shared space
ahead of current thinking
Parameters for Identifying Communication Styles (1)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University
21
Instructiveness
Issuing Technique
Scope
GlobalA Person is invited to visit the whole shared space
Localized A person is invited to visit a particular part of the shared space
ahead of current thinking
Parameters for Identifying Communication Styles (1)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University
22
Instructiveness
Issuing Technique
Scope
Non-instructivea person should him/herself figure out what to do in the shared space based on the state in which he/she finds it when he/she comes there
InstructiveThe invitation may include instructions on what a person is supposed to do there
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University23 ahead of current
thinking
Parameters for Identifying Communication Styles (2)
Instructiveness
Issuing Technique
Scope
Instructive
Localized
Automatic
Non-instructiveNon-localizedNon-automatic (manual)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University24 ahead of current
thinking
Parameters for Identifying Communication Styles (3)
Instructiveness
Issuing Technique
Scope
BasicStyle
Instructive
Localized
Automatic
Pure stylesMixed styles
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University25 ahead of current
thinking
Comparison
Issuing technique Invitation scope Invitation instructiveness
Collaborative planning (ProBis) Manual Global Instructive
Specialized structure (iPB) Manual Localized Non-instructive
Status change (eForm) Automatic Global Non-instructive
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University26 ahead of current
thinking
Comparison
Instructiveness
Issuing Technique
Scope
BasicStyle
Instructive
Localized
Automatic
Pure stylesMixed styles
Collaborative planning (ProBis)
Specialized structure (iPB)
Status change (eForm)
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University27 ahead of current
thinking
Google Apps
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University28 ahead of current
thinking
Google Sites
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University29 ahead of current
thinking
Google Site Sharing Invitations
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University30 ahead of current
thinking
Google Apps compared
Instructiveness
Issuing Technique
Scope
BasicStyle
Instructive
Localized
Automatic
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University31 ahead of current
thinking
Microsoft TeamWebSite
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University32 ahead of current
thinking
Microsoft TeamWebSite Invitations
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University33 ahead of current
thinking
Microsoft TeamWebSite compared
Instructiveness
Issuing Technique
Scope
BasicStyle
Instructive
Localized
Automatic
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University34 ahead of current
thinking
Plan of presentation
Introduction – what shared spaces architecture
means in
relation to BPS
systems
Three
examples
from our
experience
Analysis of
experience
Conclusions
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University35 ahead of current
thinking
Conclusion
Communication Styles Collaborative planning Specialized structure Status change
Benefits Analysis of shared spaces collaborative systems Alignment of communication styles and business
requirements
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University36 ahead of current
thinking
Future Plans
Include other phases of shared spaces into comparison
Introduce more details into taxonomy Formalization
37 ahead of current thinking
Thank you !
38 ahead of current thinking
Questions ?
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University39 ahead of current
thinking
Experiences of Using Different Communication Styles in Business Process Support Systems with the Shared Spaces Architecture, Ilia Bider, IbisSoft/DSV Stockholm University, Rainer Schmidt, Aalen University40 ahead of current
thinking
Comparison
Instructiveness
Issuing Technique
Scope
BasicStyle
Instructive
Localized
Automatic
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