communication
Post on 05-Sep-2014
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Communication Skills
In simple words we can say that ““just to convey the message”
If we go in more detail we can say that “ communication is the process of transmitting (A B) & Receiving (B A) Messages.
What is communication?
Communication is a dynamic process…through this process we convey a thought
or feeling to someone else.how it is received depends on a set of
events, stimuli, that person is exposed to.how you say what you say plays an
important role in communication.
Communication - Meaning
7% wordsWords are only labels and the listeners put
their own interpretation on speakers words38% paralinguistic
The way in which something is said - the accent, tone and voice modulation is important to the listener.
55% body languageWhat a speaker looks like while delivering a
message affects the listener’s understanding most.
Communication
Total Communication Process
Reading16%
Writing9% Speaking
30%
Listening45%
Communication Process
Context• Internal Means• External Means
Sender (Encoder) Message Medium Receiver (Decoder) Feed Back Noise
Components of Communication
Context tells us reason for communication and reasons may be
1. Internal
2. External
Context
Internal means a company wants to Discuss an idea/Issue to its employees – the message should be either in writing or verbal
In eternal context –some query from stakeholders or from outside the organization-
You may response to queryEmailFaxTelephoneLetterVerbal etc.
Context---Internal/External
When you sending the message, you are the “Encoder” .
Here the word you mean writer/Speaker decides whether the message should be in written or oral. He/She may choose Words, Symbols, Pictures or Graphics that express the objective in the real sense.
Sender (Encoder)
Message is basically the basic idea that you want to communicate.
The message may be Verbal, means (Written or Spoken) Non-Verbal, means( Symbols, Pictures or unspoken).
This is very much important component of communication “ Your message should be or MUST be clear and easy to understand”
The most important element in message is your receiver . You must be well aware about your receiver.
While preparing a message you should keep in mind how your receiver will interpret the message.
Message
You (Sender) should also keep in mind your relationship with the receiver while preparing message.
some times wrong message may create a loss to your organization , to yourself.
or it can create a bad impression for you/your company.
Message
Medium is basically channel through which your message reaches to receiver & channel vary from situation to situation.
E.g. Let’s say Govt of Pakistan wants to convey its message to Pakistani Nation , now Govt will select the effective medium it may be.
T.V Radio Papers Or all of the above “keeping in view the
Importance of the message.”When we talk at Micro /Organizational Level the
medium may be writing or non-Verbal
Medium
To whom the message is being sent.e.g. in case of Govt of Pakistan's Message,
Pakistani Nation is receiver (Decoder).In simple words we can say that receiver is
your reader (in case of press , letters etc.) or Listener (In case of TV, radio, Speaker Etc.)
Receiver is also known as decoder.
Receiver (Decoder)
Feedback is basically the response/reaction of Receiver after receiving the message.
Sender always need feedback to check weather the message effectively reached or not…? Or in other words….
Sender need feedback to examine the success or failure of the message.
Feedback
Any interference in the communication process that distorts the sender’s meaning
Noise
Source: Human being who has an idea or emotion
Receiver:The person or group toward whom the source
directs messages, intentionally or unintentionallyMessage:
The written, spoken, & unspoken elements of communication to which we assign meaning
Channel:The pathway through which messages pass
between source & receiver
Components of the human communication process
Noise:Anything that interferes with the clear
reception and interpretation of a messageEncode:
The translation of ideas, feelings, and thoughts into a code
Decode:The interpretation of ideas, feelings, &
thoughts that have been translated into a code
Components of the human communication process
Context:The physical & psychological communication
environmentFeedback:
Verbal and nonverbal responses to messages
Components of the human communication process
Components of the human communication process
VerbalWrittenOral (face to face, telephone, chat)
Non-verbalGesturesPosturesMovements
Symbolic
Types of Communication
Written
Oral (face to face, telephone, chat)
Verbal Communication
Elements in message meaning
Facial expression
Body language
Verbal Meaning
55%
7%
Verbal vs. Non Verbal
38%
Communication The process of acting upon information
Human CommunicationThe process of making sense out of the world
and sharing that sense with othersInterpersonal Communication
The process of interacting simultaneously and sharing mutual influence with another person
24
Key Terms
If some one achieve the desired level of objective through communication , we can say that it is “effective communication”.
e.g. If your communication get the proper response from the receiver it means that you effectively conveyed the message
Effective Communication
Encourage creative and Critical ThinkingConsider audience’s information needsConsider Audience's Technical BackgroundConsider Audience's Cultural Background
and GenderConsider Audience's Knowledge of the
Subject
How to achieve effective Communication
Be knowledgeable:Learn principles, concepts, & ideas
Be skilled:Translate knowledge into action
Be motivated:Resolve to use knowledge & skill
Be flexible:Select the right behavior, one size does not fit all
Be other-oriented:Use decentering to develop empathy for your
partner
How can you improve your communication effectiveness?
The End
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