communicating in the virtual world

Communica)ng  in  the  Virtual  World!

Lars  Sudmann  mail@lars-­‐sudmann.com  @LarsSudmann    !

Flickr/Andy_Magee  

Audiences „Virtual Led“

Virtual Leader

Leadership Lecturer

Organizational Advisor

Why  should  I  care  about  the  ‘remote’  environment?  

More  than  200  million  people  work  in  remote  environments  

Source: Manpower

Virtual teams can outperform co-located teams

Source: Siebdrat, Hoegl, Ernst 2009

…but…

How  does  it  

feel  to  meet  like  this?  

Like  this?  

Flickr/jerrybunkers

Or  more  like  this?      

90%  of  virtual  team  members  complain  in  the  beginning  about  insufficient  possibility  to  build  rela)onships  and  trust*  

*Source:  e.g.  RW3  study  report  hCp://rw-­‐3.com/VTSReportv7.pdf  

Google    Powerpoint  Karaoke  

Explore  

10 Tips & Tools

mail@lars-sudmann.com

@larssudmann

Foundation #1

2x2 matrix tech in place / mindset in

place

‘Remote  Mindset’  

‘Leveraging  technology’  

Focus  needed  

Tech  overload  

Under-­‐u)lized  

Full  remote  power  

Foundation #2

Do you remember your last phone conference?

Mute  all  

Foundation

Know Your Technology by Heart

#1 Don’t share your

desktop

#2 Visualize

everything

Topic Time Who? Next  Step Until  when?

#3 Make Mini-Movies

TV  

Change  

Change  

Integrated Pest Management - the three step pest situation

assessment

In a first step we need to analyze info from scouting and pest identification. The second step is the cost benefit analysis, where we need to assess the control cost vs. damage cost. After that, we should in a third step determine the exact need for pest control.

Pest Situation Assessment: A 3-step approach

n Step 1: Analyze info from scouting and pest identification

n Step 2: Cost Benefit Analysis control cost vs. damage cost

n Step 3: Determine need for pest control

Pest Situation Assessment

3-step approach

Analyze info from scouting and pest identification

1

Compare control cost vs. damage cost

2

Determine need for pest control

3

#4 Speak like a

Radio DJ

Radio  

#Intermezzo

“Alright,  let  me  send  this  email”    

“Now  the  phone  call…”  

“I  will  just  update  the  micro-­‐blog  of  the  

company”  

“Let’s  do  a  video  conference  with  my  new  

team”  

“Ok…that  is  done…work  went  well  today”  

“She  was  typing  all  the  Ume  while  on  the  phone  –  he  does  not  care!”  

“’Do  that!’  as  email  text    

How  rude  of  him!”  

“Did  you  see  that  funny  picture  in  the  background?  Was  he  in  his  kid’s  room?”  

“How  banal  -­‐  here  surely  is  somebody  who  cannot  blog…  and  even  spelling  mistakes….hahaha”  

E-Mail Phone

Video Blog

…    

#Intermezzo Reflect on your virtual Image

#5 Be a video star

#6 Scribble

#Intermezzo Virtual Audience

Retention

#7 Interact

0 5 10 15 20 25 30 35 40

Who  cares?

No

Yes

www.polleverywhere.com  

#8 Break out

#9 Co-Create

Advantages Disadvantages

Best practices No No’s

Work from home

24/7 project work in global teams

Communication issues

Not so personal

Proactive reaching out Interact

ive meetings

Making assumptions in emails Expecting

that ‘they will notice it’

Strength Weaknesses

Opportunities Threats

#10 Do virtual

teambuilding

 Teambuilding  

Games  

Insights  

Ge\ng  to  know  

Fun  

Play  

Non-­‐work  Human  

Relax  

Work/Life  Stories  bond  

0  

5000  

10000  

15000  

20000  

25000  

#  Tech  Manuals  in  Companies  

#  Read  Tech  Manuals  in  Companies  

0  

5000  

10000  

15000  

20000  

25000  

#  Tech  Manuals  in  Companies  

#  Read  Tech  Manuals  in  Companies  

5 minute tips

#7 Interact

#8 Break out

#9 Co-create

#10 Virtual teambuilding

#2 Visualize everything

#3 Make mini movies

#4 Radio DJ

#5 Video star

#6 Scribble

#1 Don’t share your desktop

Happy  Birthday    Robert  

Communica)ng  in  the  Virtual  World!

Lars  Sudmann  mail@lars-­‐sudmann.com  @LarsSudmann    !