communicating and collaborating through the cloud

COMMUNICATING AND COLLABORATING THROUGH THE CLOUD

Steve Saunders

AGENDA

Workplace of tomorrow

Simplify and enhance collaboration

Best of breed integration

Introduction

INTRODUCTION

Employer measured and paid for

presence

Convention demanded

Employers expected

Resources needed

INTRODUCTION

INTRODUCTION

Expectation

Cloud-based applications & data

Powerful mobile devices

Always on connectivity

Hyper connected

Always available employees

Mobile

INTRODUCTION

Time and presence

Connectivity and collaboration

LESS CRITICAL

Expectation

INTRODUCTION

Be aware of the

out of sight, out of mind

syndrome “

”

OBSERVATION

Voice

3 observations

1st

OBSERVATION

Powerful complementary technologies

3 observations

2nd

OBSERVATION

! Outdated legacy voice systems

3 observations

3rd

OBSERVATION

Won by cost-control army

Controlling cost Driving Innovation

3rd

OBSERVATION

Productivity Collaboration Engagement

3rd

No Employee Support

DISRUPTIVE FACTORS

Disruption Mobility

DISRUPTIVE FACTORS

A consumption based architecture through cloud solutions

A robust wireless infrastructure

UCC suite

UCC

3 solutions

DISRUPTIVE FACTORS

Disruption

DEFINITION

Email

Instant messaging & presence

Conferencing & collaboration

Unified messaging

UCC

1

2 7

6

5 4

3

Telephone

Contact centre

Mobility

60%

DEFINITION

Work faster

Undertake more tasks

Improved work quality

Employees

With right technology:

Positive engagement

Workplace of tomorrow

WORKPLACE OF TOMORROW

Lift employee productivity

Lower operational costs

WORKPLACE OF TOMORROW

Multiples Styles Ways of collaborating

Devices Applications

WORKPLACE OF TOMORROW

Work output

measured by task or activity

rather than by location

WORKPLACE OF TOMORROW

Progressive companies

Working in the right place at the right time

WORKPLACE OF TOMORROW

Mobile workers Reachable Flexibility

WORKPLACE OF TOMORROW

Better Collaboration Choices Costs

Mobile workers Reachable Flexibility

WORKPLACE OF TOMORROW

Connectivity Outcome driven

Better Collaboration Choices Costs

Mobile workers Reachable Flexibility

WORKPLACE OF TOMORROW

Challenge Support technology Flexible

Connectivity Outcome driven

Better Collaboration Choices Costs

Mobile workers Reachable Flexibility

Simplify and enhance collaboration

1 of the top 3 most important

technologies for success

99%

THE EVOLUTION OF UCC TO A CONSUMPTION MODEL

!

Traditionally high barrier to entry

Potential risk of low user adoption

99%

THE EVOLUTION OF UCC TO A CONSUMPTION MODEL

surveyed CIOs consider cloud based UCC solution 70%

THE EVOLUTION OF UCC TO A CONSUMPTION MODEL

Cloud computing = saviour for true UC

Almost zero upfront infrastructure investment

0

More efficient resource utilisation

Usage based costing/ Utility style pricing

Ability to scale to business demand

BENEFITS OF THE UCC CONSUMPTION MODEL

Consumption model must:

Be genuine

Allows flexibility and commercial terms

BENEFITS OF THE UCC CONSUMPTION MODEL

Best of breed integration

No single platform offers best of breed features

Preserve existing investment

FACT

INTEGRATION

Rollout can be staged based on business need, geography or technology

Minimise user impact

INTEGRATION

Utilise the concept of Service Catalogue

Offer the choice:

What technology/applications best suit their budget and work group style

INTEGRATION

Conclusion

Productive work environments

Increased operational effectiveness

UCC

CONCLUSION

Multiple work styles and preferences of the

workforce

UCC

CONCLUSION

Organisations need to create a flexible architecture to be:

Easily scalable (Up & Down)

Consumption base

CONCLUSION

Across multiple

geographies

Increasingly mobilised workforce

UCC

CONCLUSION

COMMUNICATING AND COLLABORATING THROUGH THE CLOUD

Steve Saunders