client event november 2011 managed service

Managed ServicesSupporting HR

Grant TaylorHead of Managed Services

Introduction- Organisations under pressure to cut costs & improve efficiencies- HR instrumental in this on 2 levels:- for HR themselves- assisting the rest of the business

- HR need to make sure they are providing true value to their organisations

What do we mean by Managed Services?

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The Issue

How to best use HR’s Resources?

OrganisationalCapability

Recruitment

Salary ReviewProcess

ExpenseManagement

Tribunals

MonitorStaff Training

AbsenceManagement

Retention

SalaryUpdates

ChangesFor Payroll

Manpower Planning

StaffingBudgets

HR Strategy

EmployeeChanges

InformingOthers

SystemHousekeeping

AbsenceCapture

ManagementInformation

CIP

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TECHNOLOGY

OrganisationalCapability

Recruitment

Salary ReviewProcess

ExpenseManagement

Tribunals

MonitorStaff Training

AbsenceManagement

Retention

SalaryUpdates

ChangesFor Payroll

Manpower Planning

StaffingBudgets

HR Strategy

EmployeeChanges

InformingOthers

SystemHousekeeping

AbsenceCapture

ManagementInformation

your focus

CIP

focu

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your focus

tran

sacti

onal

oper

ation

alst

rate

gic

TH

E H

UM

AN

RE

SO

UR

CE

S E

NV

IRO

NM

EN

T

TECHNOLOGY

OrganisationalCapability

Recruitment

Salary ReviewProcess

ExpenseManagement

Tribunals

MonitorStaff Training

AbsenceManagement

Retention

SalaryUpdates

ChangesFor Payroll

Manpower Planning

StaffingBudgets

HR Strategy

EmployeeChanges

InformingOthers

SystemHousekeeping

AbsenceCapture

ManagementInformation

Case study – KCOM Group- Communications Service provider- 2000 Employees- Complex business structure- 40 HR staff across the business

Managed Service for KCOM Group- Drivers for the managed service were:- Reduce manual admin to free up time for HR

Advisors to add more value at an operational level- Improve cost efficiencies- Provide opportunity for HR advisors to enhance own

personal development- Get more value out of Ciphr by using the experts at

CIP

#CiphrEvent

Something about Mary!- Mary was responsible for the regular HR MI reporting at KCOM- The majority of her time was spent creating, checking and distributing reports- CIP managed service worked with Mary to take on some of this responsibility- CIP now automatically distribute the less complex HR MI reports and help to create any new reports

Something about Mary!- Mary now able to add more value carrying out audits of the system, contributing to process improvements- which in turn:- adds more value to KCOM; and- enables Mary to utilise her knowledge and expertise

Other managed service tasks- Salary reviews- Bonus uploads- Importing of data- Notifications- Changes to Onboarding

Overall opinion“There was a little bit of pain to start, but we expected this during the testing phase. Generally, we are really pleased with the service. I have faith in the team’s availability and have built up a relationship over the years; also the team knows our business and system very well which helps.”

Plans for the future?“Pass more transactional work over. An ongoing review of our transactional activities and what other ones we can pass over; it’s ongoing assessment and value cycle.

Melanie HitchinGroup HR Services Manager

Examples of Managed Services tasks

- Regular uploads or bulk changes of data into Ciphr- Regular exports of data to other systems in your business- Creation and distribution of all staff related communications- System maintenance processes (eg annual holiday rollover)- Setup of further information fields & custom data categories- Creation and maintenance of notifications- Branding changes to Ciphr Net- Organisation structure changes- Creation and distribution of required HR MI- Small configuration changes

Other Aspects of Managed Services- Dedicated HR Business Consultant- 2 Full HR Process and System Reviews- Unlimited training at Marlow- Regular Managed Service activity review

Benefits of Managed Services- Better use of HR Resources

- Less time spent on low value transactional activity- Realigns focus on to high value strategic activity

- We have the expertise that is available- More cost effective- HR focussed on what they need to be doing- Reduce costs – increased efficiencies

Any Questions?