citrix workspace und die digitale transformation...• citrix cloud product services are located...

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Workspace und die digitale Transformation

Laurent StraussSystems Engineer, Citrix

NOVEMBER 20, 2018

Traditional Deployments

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Delivery Controllers SQL

StoreFront/Receiver for Web

Active Directory

NetScalerGateway Server

VDAs

Server VDAs

Server VDAs Server

VDAs

Server VDAs

Desktop VDAs

License ServerStudio Director

Traditional Citrix Apps and Desktops Deployment

Customer/Partner managed

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

RDSHCitrix VDA

RDSHCitrix VDA

Citrix Apps and DesktopsCitrix

StoreFrontCitrix

DirectorCitrix

Studio

CitrixDelivery

Controller

SQLDatabase

CitrixLicenseServer

RDSH

ActiveDirectory

FileServer Database SAP

Backend SharePointMailServer

RDSHCitrix VDA

Citrix Receiver

ICACitrix

NetScaler VDICitrix VDA

VDICitrix VDA

Citrix Cloud Services

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Cloud Services

The best integrated technology services platform for secure delivery of apps and data - anytime, anywhere

Service available nowAvailable in Citrix Cloud labs

XenMobile

Mobile Apps & Devices

Apps andDesktops

Virtual Apps & Desktop

ShareFile

File Sync & Sharing

NetScaler

Delivery Networking

Resource Location

PublicCloud

HybridCloud

HypervisorPlatforms

PrivateCloud

Hyper-converged

Secure Browser

SmartTools

AppLayering

WorkspaceIoT

3rd PartyServices

Citrix Apps andDesktops

XenMobile ShareFile NetScalerGateway

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Delivery Controllers

Citrix Cloud (operated by Citrix)

SQLStoreFront/Receiver for Web

Active Directory

NetScalerGateway Server

VDAs

Server VDAs

Server VDAs Server

VDAs

Server VDAs

Desktop VDAs

License ServerStudio Director

Customer/Partner managed

Citrix Cloud XenApp and XenDesktop Service

Customer Managed Environment

Citrix Cloud Connectors

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Cloud services – Global Presence

3 XenApp & XenDesktop service Regions

5 XenMobile service regions

16 ShareFile Storage Zones- 10 AWS- 6 Azure

12 NetScaler Gateway PoP’s- 3 AWS- 9 Azure

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Identity Platform Admins

Citrix Cloud Platform USUS

CustomersCitrix Cloud Platform EU

EU Customers

Citrix Cloud Services(XenApp / XenDesktop, XenMobile, NetScaler, ShareFile)

GLO

BAL

VARI

ESRE

GIO

NAL

ANYW

HERE

Workload & Data

Workload & Data

Workload & Data

Workload & Data

Workload & Data

Workload & Data

Workload & Data

Workload & Data

Citrix Cloud Platform APSAPS

Customers

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• The Citrix Cloud Platform is located in the United States the European Union or Asia Pacific South

• Citrix Cloud Product Services are located around the world

• A customer is “homed” in only one region–Once a geography is chosen, it CANNOT be changed

• A customer can consume Product Services from any geography where the Product Services are available

• Citrix Cloud Console supports English, French, Spanish and German

• Citrix Workspace supports the above as well as Japanese and Simplified Chinese

Choosing a Region

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

How do we roll out updates?

• Customers are migrated gradually

• Features can be hidden or shown for A/B testing

• Cloud Connectors update 1 at a time

PlatformRelease A

PlatformRelease B

Canary?

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Platform Updates

Release to Release

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Cloud Connector

Citrix Cloud Connector• Installs on any domain-joined Windows 2012

R2 machine or Windows 2016 Server• All traffic is outbound to the cloud over

Standard HTTPs Web requests (port 443)• Incoming Messages, from Citrix Cloud to the

connector(s) are then transferred via a Web Socket architecture

• These messages are load balanced across connectors

• Works behind NATs and HTTP proxies• Citrix Cloud Auto-updater keeps Connector

evergreen

Citrix Cloud ConnectorIdentityAuthentication

Active Directory

ProvisioningProxy

HTTPS (port 443)

Citrix Cloud ConnectorSimple, Secure connectivity… to any environment

Gateway Connector

XenMobile ShareFile NetScalertXenAppXenDesktop

RDSHCitrix VDA

RDSHCitrix VDA

VDICitrix VDA

VDICitrix VDA

Resource Location

Hypervisor / Cloud Infrastructure

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Cloud Connector Install ExperienceKept Simple, with customer experience in mind.

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix CloudPassword Encryption

ConnectorStoreFront

NetScalerGateway

VDAsVDAsVDAsConnector

Password

Encryption Key / ICA Ticket

AES Encrypted Password

Password Single Sign-On for Windows Logon

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Does this address ‘Data Sovereignty’ requirements?

• Citrix does store limited Personal Identifiable Information (PII) such as:–Usernames, business email address, business telephone

• PII is replicated across regions to allow cross-region functionality–PII is stored in line with Citrix Privacy Policy–Use of Azure Active Directory will reduce PII

• Citrix does not Store customer Data unless explicitly requested – i.e. Citrix-Managed ShareFile StorageZones.–This is entirely under the control of the customer

What You Need to Know

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Cliffs notes:–Citrix Cloud goal of 99.5% uptime across all services–Measured across all customers in aggregate–Focused on end-user access to resources

• Does not cover:–Components of the system not managed by Citrix–Failure to follow configuration requirements–Service disruption due to reasons beyond Citrix control

• Monitor on https://status.cloud.com

• https://docs.citrix.com/en-us/citrix-cloud/overview/citrix-cloud-service-level-goals.html

Service Level Goals

Administrator ExperienceCitrix Cloud

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Home Page: citrix.cloud.com

• Landing page for Citrix Cloud administrators

• Navigate into service or platform interfaces

• View a summary of system objects and notifications

• View active and available services

LaunchpadCitrix Cloud

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Manage a library or catalog of service offerings

• Control user and group access to apps, desktops and services using subscriptions

• Search and view offering details and assignments

Library

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Unified Admin ExperienceSingle Sign on across all services in the control plane

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Integrated SupportCreate tickets and quickly access documentation and support resources

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Create multiple resource locations to manage many datacenters and clouds

• Easily view health of connectors in each resource location; view any related alerts and messages

• Add/Remove resource locations

• Quickly download and deploy new connectors

Resource Locations

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Manage one or more domains within each resource location

• Cloud Connector discovers domains automatically during deployment

• Manage across AD forests, user and resource domains

Domains

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Administrators

• Easily invite and manage administrators on the account

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Notifications

• Centralized hub for notifications coming from platform and services

• Differentiate severity of notification based on type

• Act on and dismiss notifications to resolve issues

Architecture

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

XenApp & XenDesktop Service Integration

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Identity Platform Admins

Citrix Cloud Platform USUS

CustomersCitrix Cloud Platform EU

EU Customers

GLO

BAL

REG

ION

AL

1. Logoncitrix.cloud.com

ConsoleConsole

2. Load closest consoleeu.cloud.com

Logging on to the Citrix Cloud admin console

Citrix Cloud Platform APSAPS

Customers

Console

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Identity Platform Admins

Citrix Cloud Platform USUS

CustomersCitrix Cloud Platform EU

EU Customers

GLO

BAL

REG

ION

AL

ConsoleConsole

3. Pick customer from any geo

Logging on to the Citrix Cloud admin console

Citrix Cloud Platform APSAPS

Customers

Console

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Identity Platform Admins

Citrix Cloud Platform USUS

CustomersCitrix Cloud Platform EU

EU Customers

GLO

BAL

REG

ION

AL

4. Manage customer in geous.cloud.com

ConsoleConsole

Logging on to the Citrix Cloud admin console

Citrix Cloud Platform APSAPS

Customers

Console

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix Cloud Platform US

US Customers

(ACME)Citrix Cloud Platform EU

EU Customers

Identity Workspace

Logging into the Citrix Workspace

Identity Workspace

ACME Resource Location 1

Connector Active Directory

ACME Resource Location 2

Connector Active Directory

1. Logon as AD domain 1 useracme.cloud.com

2. Logon to acme Active Directory domain 1

Citrix Cloud Platform APSAPS

Customers

Identity Workspace

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

ACME Resource Location 2

Citrix Cloud Platform USCitrix Cloud Platform EU

EU Customers

Identity Workspace

Logging into the Citrix Workspace

Identity Workspace

ACME Resource Location 1

Connector Active Directory

1. Logon as AD domain 2 useracme.cloud.com

2. Logon to acme Active Directory domain 2

US Customers

(ACME)

Citrix Cloud Platform APSAPS

Customers

Identity Workspace

Connector Active Directory

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Citrix Cloud will always talk to your Active Directory through your home geo.

• If your Active Directory domain controllers are far away from your home geo (high network latency), logon performance will be degraded.

• For best performance:–Extend your AD user domains by installing domain controllers into a

location near to your Citrix Cloud home geo. An Azure US region or Azure EU region (depending on the customer) is best.–Create a Citrix Cloud resource location where those AD domain

controllers are located.–Set the “Preferred Resource Location” for those domains to the

resource location you created.

Optimizing end-user logon performance

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

User Perspective

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Citrix View: The future of work puts the user at the centerContext-Aware, Intelligent – Digital Workspace Extends to Wherever You Are, Adapts to What You Want to Do

Locations

Devices

Apps

Experience Choice

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Virtual Apps

Virtual Desktop

SaaS Apps

Web Apps

Mobile Apps

Content

HDX Engine

Browser Engine

Files Plugin

Mobile Aware

Citrix Workspace

Citrix Workspace App

The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Unified Experience – In Office, Coffee shop or on the go…

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

Secure, Simplified Access & Control of

Apps & Data

The development, release and timing of any features or functionality described for our products remains at our sole discretion and are subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.

Live Demo

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA

• Manage your global, multi-region XA/XD deployment from a single Citrix Cloud region.

• Use Resource Locations (Zones) to segregate your VDA deployments into regions.

• Use Zone Preference configuration to route users to the right region for their applications.1

• Use Optimal Gateway Routing or the NetScaler Gateway Service to ensure the best performance for applications and data.

1 Not supported by XenApp Essentials or XenDesktop Essentials.

XenApp & XenDesktop Service: Key Takeaways

© 2018 Citrix | Summit 2018 | Confidential – Content in this presentation is under NDA