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CITIGROUP_AR/FH-04/4/23 04.4.23 4:00 PM �y�[�W 38
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55% 31%
4%10%
4% 10%
4%
8%
10%
64%
REVE
NUE
EXPE
NSE
REVE
NUE
EXPE
NSE
2003 2002
5%
9%
2%
6%
*
*
’
*
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30 | CITIGROUP 2003
ADWEEKBest Campaign: Citi Identity Theft Solutions
(Best Spots of 2003)
ASIAMONEYCash Management and Trade Finance House of
the Year—Japan
Best Equities House: Nikko Salomon SmithBarney
Best Cash Management Bank in Asia
Top Local Cash Management Bank inAustralia, Indonesia, Korea, Malaysia,Taiwan, and Thailand
THE ASSETBest Bank/Commercial Bank/Investment
Bank in Asia
Best Foreign Exchange Bank in Asia
Best Equity Deal
Best Investment-Grade Bond
THE BANKER#1 in Best Overall Service in Latin America,
North America
BANKING TECHNOLOGYHighly Commended: Best Use of IT in
Wholesale Banking
CAPITAL MAGAZINE (HONG KONG)Best Private Bank
CARTA CAPITAL MAGAZINE (BRAZIL)#1 Foreign Banks Category
DALBARTravelers Life & Annuity Awarded the DALBAR
Seal of Excellence for its Variable Life andVariable Annuity Quarterly Statements
EUROMONEY#1 in Underwriting, Trading, Advisory,
Transaction Processing, Internet
Best Debt House
Best Cash Management
Best Project Finance
Best Bank in Asia
Best Bank in Central & Eastern Europe
Best Bank for International Cash Management
World’s Best Bank for Cash Management& Payments
EUROMONEY TECHNOLOGYBest Bank in Electronic Cash Management
FINANCE ASIABest Bank/Best Commercial Bank
Best Equity House
Deal of the Year
Best Equity Deal
Best IPO
Best Privatization
Best Overall Bond Deal
Best Investment-Grade Bond Deal
Best Foreign Commercial Bank in Australia,Hong Kong, Japan, the Philippines,Singapore, and Taiwan
FORBES.COMForbes Favorite in Online Banking (citi.com),
Best of the Web, Winter 2003
Forbes B2B Favorite in Financial Services(CitiDirect Online Banking), Best of the Web,Fall 2003
FORTUNERanked First in America’s Most Admired
Companies of 2004 by Industry
GLOBAL FINANCEBest Global Corporate Bank
World’s Best Trade Finance Bank
Best Global Foreign Exchange Bank
World’s Best Bank for Cash Management
Best Emerging Markets Bank—Global
Best Foreign Exchange Bank in Middle East& Africa
World’s Best Internet Bank and World’s BestCorporate and Institutional Internet Bank
Best Corporate/Institutional Internet Bank inLatin America, Middle East & Africa, Central& Eastern Europe
Best Corporate/Institutional Internet Bankin Argentina, Australia, Bolivia, China,Colombia, Costa Rica, Guatemala, Kenya,Mexico, the Netherlands, and Poland
Best Online Cash Management Bank in Central& Eastern Europe
Best Bank for Liquidity and Working CapitalManagement in Latin America
Best Bank for Cross-Border Pooling and Nettingin Asia and Latin America
GLOBAL INVESTORBest Service in Emerging Markets—Research
Best Service in Emerging Markets—Trading
Best Global Custodian in Asia
Best Regional Custodian in Latin America
Best Overall Clearing Bank
GÓMEZ INC.Citibank Online Ranked #1
Smith Barney Access: #1 Full-Service BrokerageWebsite for 3rd Consecutive (semiannual)Review
Citi Cards Site Ranked #1 for 4th ConsecutivePeriod
INVESTMENT DEALERS’ DIGESTFive Deal of the Year Awards
INSTITUTIONAL INVESTOR#1 Derivatives Dealer
#1 Global Custodian
INSTITUTIONAL INVESTOR’S PRIVATEASSET MANAGEMENTHigh-Net-Worth Platform of the Year
INTERNATIONAL FINANCING REVIEWGlobal Loan House of the Year
Global Securitisation House
U.S. Dollar Bond House
Eurodollar Bond House
Euroyen/Global Yen Bond House (Nikko)
European Equity House
Supranational/Sovereign Agency Bond House
Asia Pacific Loan House
Asia Pacific Equity-Linked House
Latin America Loan House
MERGERS AND ACQUISITIONS ADVISERFinancial Services Middle Market Deal
of the Year
LATIN FINANCEFive Deals of the Year for 2003
MONEYTwo Smith Barney Mutual Funds Named
among the Best 100 Funds 2003
TECHNOLOGY MANAGERS FORUMBest Practice Award B2B Category for
CitiDirect® Online Banking
TREASURY MANAGEMENTINTERNATIONALBest Global Cash Management Bank
Best Bank in e-Commerce
Best Cash Management Bank in North America
TREASURY AND RISK MANAGEMENTBest International Cash Management Bank
U.S. DEPARTMENT OF EDUCATIONFirst “Exceptional Performer” Designation:
Student Loan Corporation
WORKING MOTHER100 Best Companies for Working Mothers
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 30
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1999 2000 2001
123 132
164
2002 2003
11597
1999 2000 2001
2.53.1
2002 2003
2.2
3.6
1.6
1.9 1.92.2
1.41.2
1999 2000 2001 2002 20031999 2000 2001 2002 2003
71.482.0
90.7
62.353.7
1999 2000 2001 2002 20031999 2000 2001 2002 2003
2.43.0
4.2
1.61.8
75
117
82
123
119
146
132
208
159
240
1999 2000 2001 2002 20031999 2000 2001 2002 2003
0.90.8 0.8
1.2
1.0 977891
1,068977965
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 31
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1999 2000 2001 2002 20031999 2000 2001 2002 2003
0.3
0.4 0.4
0.2 0.2
440 463521
410377
1999 2000 2001 2002 20031999 2000 2001 2002 2003
0.9
0.6
0.80.80.7
50
2
55
2
61
2
61
3
71
7
1999 2000 2001 2002 20031999 2000 2001 2002 2003
4.04.6
3.93.83.1
12.110.910 10.3 10.2
1999 2000 2001 2002 20031999 2000 2001 2002 2003
0.40.5
0.6
0.8
0.2
4.8 5.1
6.4
4.13.8
1999 2000 2001 2002 20031999 2000 2001 2002 2003
0.4
0.5
0.6
0.30.3
159170
195
153140
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 32
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$ 3,631
1,928
4,176
(87)
9,648
4,632
770
(15)
5,387
778
751
551
394
1,696
230
114
$ 17,853
–
–
$ 17,853
$ 3.42
$ 3.42
$ 77,442
19.8%
$ 3,081
2,199
3,031
(59)
8,252
3,995
558
(1,394)
3,159
799
617
463
443
1,523
(229)
(56)
$ 13,448
1,875
(47)
$ 15,276
$ 2.59
$ 2.94
$ 71,308
18.6%
18%
(12)
38
(47)
17
16
38
99
71
(3)
22
19
(11)
11
NM
NM
33%
–
–
17%
32%
16%
9%
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 33
34 | CITIGROUP 2003
C. Michael ArmstrongChairman, Comcast Corporation
Alain J.P. BeldaChairman & CEO, Alcoa Inc.
George DavidChairman & CEO, UnitedTechnologies Corporation
Kenneth T. DerrChairman, Retired, ChevronTexacoCorporation
John M. DeutchInstitute Professor, MassachusettsInstitute of Technology
Roberto Hernández RamirezChairmanBanco Nacional de México
Ann Dibble JordanConsultant
Dudley C. MecumManaging Director, CapricornHoldings, LLC
Richard D. ParsonsChairman & CEO, Time Warner Inc.
Andrall E. PearsonFounding Chairman, YUM!Brands, Inc.
Charles Prince*∞CEO, Citigroup Inc.
Robert E. Rubin*∞Chairman, Executive Committee;Member, Office of the Chairman,Citigroup Inc.
Franklin A. ThomasConsultant, TFF Study Group
Sanford I. WeillChairman, Citigroup Inc.
Robert B. Willumstad*∞+President & COO, Citigroup Inc.
Arthur ZankelSenior Managing Partner, High RiseCapital Management, L.P.
HONORARY DIRECTORThe Honorable Gerald R. FordFormer President of the United States
Umberto AgnelliChairman, Fiat S.p.A.Chairman, IFI S.p.A.
Sir Peter BonfieldSenior Non-Executive DirectorAstraZeneca PLCFormer Chief ExecutiveBritish Telecommunications plc
Thierry BretonChairman & CEO, France Telecom
Michael A. CarpenterChairman & CEOCitigroup Global Investments
John L. ClendeninFormer Chairman & CEOBellSouth Corporation
Valentin DiezVice ChairmanCEO, Sales and MarketingGrupo Modelo, S.A. de C.V.
Robert Druskin*∞President & CEOGlobal Corporate & InvestmentBanking Group
John V. FaraciChairman & CEOInternational Paper Company
Richard J. HarringtonPresident & CEOThe Thomson Corporation
Andrea JungChairman & CEOAvon Products, Inc.
James M. KiltsChairman & CEOThe Gillette Company
Ralph S. LarsenFormer Chairman & CEOJohnson & Johnson
Göran LindahlChairman, Sony Group EuropeFormer President & CEO, ABB Ltd.
Sir Deryck Maughan*∞■✝+Chairman & CEOCitigroup International
Henry A. McKinnell, Jr., Ph.D.Chairman & CEOPfizer Inc.
Sir John Parker FREngChairmanNational Grid Transco plc
Charles Prince*∞CEO, Citigroup Inc.
William R. Rhodes*∞+Senior Vice Chairman, Citigroup Inc.;Chairman, Citicorp/Citibank, N.A.
Robert E. Rubin*∞Director; Chairman, ExecutiveCommittee, Citigroup Inc.; Member,Office of the Chairman,Citigroup Inc.
H. Onno RudingRetired Vice ChairmanCitibank, N.A.Former Minister of FinanceThe Netherlands
Prof. Dr. Ekkehard SchulzChairman of the Executive BoardThyssenKrupp AG
Morris TabaksblatChairmanReed Elsevier
Sanford I. WeillChairmanCitigroup Inc.
Robert B. Willumstad*∞+President & COO, Citigroup Inc.
Lorenzo H. ZambranoChairman & CEOCEMEX, S.A. de C.V.
Marjorie Magner*∞+Chairman & CEO
Ellen Alemany*EVP, Commercial Businesses Group
Ajay Banga*President, Retail Banking, N.A.
Jorge A. Bermudez*∞✝EVP & CEO, Latin America
Michael R. Dunn∞CFO
Steven J. Freiberg*Chairman & CEO, Citi Cards, N.A.
Roy A. Guthrie*∞President & CEO, CitiFinancialInternational
Kevin M. Kessinger*President, Consumer Finance, N.A.
Manuel Medina-Mora*∞CEO, Banamex
Stephanie B. MudickEVP & CAO
Ray Quinlan*∞EVP, International Credit Cards
Frederik (Frits) F. Seegers*∞CEO, Asia Pacific
Jean-Paul Votron*∞CEO, Europe, Middle East & Africa
Simon Williams*∞EVP, Chief Risk Officer
Martin J. WongGeneral Counsel
David W. Young∞Treasurer
Robert Druskin*∞President & CEO
Suneel Bakhshi*∞EM Corporate Banking
Randy Barker∞Global Fixed Income
Jorge Bermudez*∞■
CEO, Latin America
Frank Bisignano*∞CEO, Global Transaction Services
Geoff Coley∞Global Fixed Income
John DonnellySenior Human Resources Officer
James Forese*∞Global Equities
Edward F. GreeneGeneral Counsel
Michael Klein*∞Global Banking
Toshiharu Kojima*∞Nikko Citigroup
Marisa LagoCompliance
Alan MacDonald*∞+Global Relationship Bank
Tom Maheras*∞Global Capital Markets
William Mills∞CEO, Europe, Middle East & Africa
Hans Morris∞CFO
Robert Morse*∞CEO, Asia Pacific
Jessica PalmerRisk Management
Charles K. Whitehead∞Japan
Yih Sy (Y.S.) Wong*∞EM Sales & Trading
Thomas W. Jones*∞+Chairman & CEO
Stephen ConeMarketing & Public Relations
Chris RobinsonCAO/CFO
Michael RosenbaumGeneral Counsel
Robert SheplerCorporate Development & RetirementServices
Thomas W. Jones*∞+Chairman & CEO
Peter CieszkoU.S. Retail & High Net Worth
Michael EvenCIO
Stephen HopkinsCOO
Evan Merberg∞Institutional & International
Peter WilbyCIO, North American Fixed Income,High Yield & Emerging Markets
Peter K. Scaturro*∞CEO
Michael EvenCIO
Koichiro Kitade∞President, Japan
Damian KozlowskiPresident, U.S.
Frances Sevilla-Sacasa∞President, Latin America & Europe
* ✝ ∞■ + ▲
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 34
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Deepak Sharma∞President, Asia Pacific & Middle East
George Kokulis*∞Chairman & CEO
Ed CassidyDivision President, Life Insurance
Glenn LammeyCFO
Brendan LynchDivision President, InstitutionalAnnuities
Kathleen PrestonDivision President, Retail Annuities
Dave TysonCIO
Michael Froman∞President & CEO, CitiInsurance
Michael A. Carpenter*Chairman & CEO
William ComfortCitigroup Venture Capital
Sallie Krawcheck*Chairman & CEO
Jeffrey I. HackCFO, COO, Private Client Group
William R. Kennedy*Director, Global Equity Research
Robin LeopoldSenior Human Resources Officer
W. Thomas Matthews*President & CEO, Private ClientGroup
Michael J. SharpGeneral Counsel
Sir Deryck Maughan*■✝+Chairman & CEO
Stanley Fischer*■✝President; Head, Global Sovereigns
Stephen Long*✝COO
Katherine McG. Sullivan■✝EVP
Shirish ApteCEO, Global Corporate &Investment Banking Group, Central& Eastern Europe, Middle East &Africa
Atif Aslam BajwaCluster Head, Poland, Hungary,Czech Republic, Slovakia, Romania
Sir Winfried F.W. Bischoff*Chairman, Citigroup Europe
Sue HarnettDirector, Retail Bank, & Deputy CEO
William Mills ✝CEO, Global Corporate &Investment Banking Group Europe,Middle East & Africa
Frances Sevilla-Sacasa▲
President, Latin America & Europe,Citigroup Private Bank
Deepak Sharma▲
President, Citigroup Private Bank,Asia Pacific & Middle East
Jean-Paul Votron*■
CEO, Global Consumer Group,Middle East & Africa
Terry WilliamsBusiness Head, CitiFinancialInternational, Europe
Stephen BirdCEO, CitiFinancial Japan
Koichiro Kitade▲
President, Citigroup Private Bank
Toshiharu Kojima*✝CEO, Nikko Citigroup Limited
Joyce A. PhillipsManaging Director, CitibankRetail Bank
Charles K. Whitehead ✝Citigroup Country Officer
Manuel Medina-Mora*CEO, Banamex
Fernando Quiroz RoblesCorporate Director, Planning& Development, Banamex
Ahmed FahourCEO, Citigroup Australia /New Zealand
Robert Morse*✝CEO, Global Corporate &Investment Banking Group,Asia Pacific
Frederik (Frits) F. Seegers*■
CEO, Global Consumer Group,Asia Pacific
Deepak Sharma▲
President, Citigroup Private Bank,Asia Pacific & Middle East
Paco YbarraHead of Financial Markets, CitibankAsia Pacific
Jorge Bermudez*✝CEO, Latin America
Betty DevitaConsumer Business Executive, NorthLatin America & Caribbean Division
Gustavo C. MarinCitigroup Country Officer, Brazil
Frances Sevilla-Sacasa▲
President, Latin America & Europe,Citigroup Private Bank
A. Richard JaniakManaging Director, Smith BarneyInternational Private Client Group
Jeffrey R. ShaferVice Chairman, InternationalInvestment Banking, CitigroupGlobal Markets Inc.
Yih Sy (Y.S.) Wong*✝Emerging Markets Sales & Trading
George BlauveltChief Risk Officer
Hilary ConditCorporate Affairs
Rudi De KokerRisk & Capital Analysis
Rick HannaMergers & Acquisitions
Alan D. JonesSenior Human Resources Officer
Rachel RobbinsGeneral Counsel
Edward G. WatsonCFO
Eric AboafCapital Allocation
Sir Winfried F.W. Bischoff*∞Chairman, Citigroup Europe
David C. Bushnell*∞+Senior Risk Officer
Nicholas Calio*∞SVP, Global Government Affairs
Stanley Fischer*∞■
Vice Chairman
Pamela P. FlahertySVP, Global Community Relations
James M. Garnett, Jr.Risk Architecture
William Hannon*Controller & Chief AccountingOfficer
Michael S. Helfer*∞General Counsel & CorporateSecretary
Deborah Hopkins*∞Chief Operations & TechnologyOfficer
Sir Deryck Maughan*■∞✝+Vice Chairman
Victor Menezes*Senior Vice Chairman
Michael NeborakCorporate Development
Douglas L. Peterson*Chief Auditor
Charles Prince*∞CEO
Sheri Ptashek*Director, Investor Relations
William R. Rhodes*∞+Senior Vice Chairman; Chairman,Citicorp/Citibank, N.A.
Thomas F. RollauerGlobal Compliance
Saul RosenChief Tax Officer
Michael Schlein*SVP, Global Corporate Affairs,Human Resources & BusinessPractices
Zion Shohet*∞Strategy & Business Development
Todd S. Thomson*∞+EVP, Finance, Strategy, Operations& Technology; CFO
Guy WhittakerTreasurer
Robert B. Willumstad*∞+President & COO; President &CEO, Citicorp/Citibank, N.A.
CITIGROUP_AR/FH-04/4/23 04.4.23 3:59 PM �y�[�W 35
36 | CITIGROUP 2003
AlgeriaKamal B. Driss
ArgentinaJuan Bruchou
ArubaHenry Comber
AustraliaLes Matheson
AustriaHelmut Gottlieb
BahamasM. Carmen Butler
BahrainMohammed E.Al-Shroogi
BangladeshMamun Rashid
BarbadosSteve M. Bideshi
BelgiumJosé de Peñarandade Franchimont
BermudaSteve M. Bideshi
BoliviaAgustin Davalos
BrazilGustavo Marin
BruneiGlen R. Rase
BulgariaPlamen Iltchev
CameroonEmeka Emuwa
CanadaMartin Johansson
Cayman IslandsM. Carmen Butler
Channel Islands(Jersey)
Clive S. Jones
ChileAriel D. Sevi
China, People’sRepublic of
Richard Stanley
ColombiaSteven Puig
Congo, DemocraticRepublic
Michel Losembe
Costa RicaVictor ManuelBalcazar
Czech RepublicAtif Bajwa
DenmarkChristopher I. Devries
DominicanRepublic
Ignacio Jasminoy
EcuadorFrancisco Aristeguieta
EgyptMichel Accad
El SalvadorGijs Veltman
FinlandKari Laukkanen
FranceJean-Claude Gruffat
GabonFunmi Ade-Ajayi
GermanyChristine Licci
GhanaSaviour Chibiya
GreeceChristos Sorotos
GuamVic Lim
GuatemalaJuan A. Miro
HaitiGladys M. Coupet
HondurasMaximo Vidal
Hong KongCatherine Weir
HungaryZdenek Turek
IndiaSanjay Nayar
IndonesiaMichael Zink
IrelandAidan M. Brady
IsraelA.J. (Gus) Felix
ItalyLuca Toniutti
Ivory Coast(Côte D’Ivoire)
Asif Zaidi
JamaicaPeter H. Moses
JapanCharles K.Whitehead
JordanSuhair Al-Ali
KazakhstanDan Connelly
KenyaSrinivasan Sridhar
Korea (South)Sajjad Razvi
LebanonElia S. Samaha
LuxembourgMarc E. Pecquet
MacauCatherine Weir
MalaysiaPiyush Gupta
MexicoManuel Medina-Mora
MonacoTo be announced
MoroccoNuhad K. Saliba
NetherlandsChristopher I. Devries
New ZealandGary Newman
NigeriaKahlid Qurashi
NorwayMai-Lill Ibsen
PakistanZubyr Soomro
PanamaFrancisco Conto
ParaguayTo be announced
PeruFranco Moccia
PhilippinesJim Hunt
PolandSunil Sreenivasan
PortugalPaulo Gray
Puerto RicoAlvaro Jaramillo
RomaniaWitold Zielinski
RussiaAllan J. Hirst
SenegalGabriel Lopes
SingaporeSanjiv Misra
SlovakiaIgor M. Tham
South Africa,Republic of
Sebastian Paredes
SpainSergio de Horna
Sri LankaKapila Jayawardena
SwedenJan Belfrage
SwitzerlandPer Etholm
TaiwanT.C. Chan
Tanzania, Republic of
Mayank Malik
ThailandTerence (Tab)Cuddyre
Trinidad & TobagoSteve M. Bideshi
TunisiaReza Ghaffari
TurkeyMark T. Robinson
UgandaNadeem Lodhi
UkraineNadir Shaikh
United ArabEmirates
To be announced
United KingdomMichael Kirkwood
UruguayDaniel Varese
VenezuelaHenry Comber
VietnamCharly Madan
Virgin Islands(U.S.)
Alvaro Jaramillo
ZambiaRajaramVenkatraman
CITIGROUP_AR/FH-04/4/23 04.4.23 4:00 PM �y�[�W 36
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citigroup.com©2004 Citigroup Inc.138780 3/04 CIT2050
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