ciss ciss bang bang pip divall clinical librarian service manager university hospitals of leicester...

CISS CISS Bang Bang

Pip DivallClinical Librarian Service

ManagerUniversity Hospitals of Leicester NHS

Trust

Beginnings

• Library team merged with eLearning team April 2010 under new “Learning Information and Knowledge (LInK) Manager”

• Opened up options for working with developers in the team

At the same time…

• Repetition of literature search requests

• Library users losing results emails/print outs

• Standardise output • Expansion of service – training and

quality assurance

How to solve the problem

• Create a database to store search requests and results

• Use an email template so most of the hard work is done for you

And so…

• CISS – Clinical Information Search System is born.

CISS

• System allows search question to be inputted, along with – How & where the search is received – what search is for e.g. urgent patient

care, audit etc– When required – Format to be sent in – print or email

Features

• Automatically populates template with resources searched, disclaimer, question as inputted, links to hierarchy used

• All you need do is attach results & other documents and write the CL evidence summary

• Emails user directly and copies to the responder

Feedback

• Version 2.0• Wanted style feedback

– Timeliness– Quality– Impact– Free text: A++++ Would search again!

• Can send reminders if necessary

Feedback

Statistics

• Able to report on all the aspects of searches done on monthly basis

• Able to report on feedback and impact of care

• Some parts of this still in development

More restructuring

• December 2010 funding secured for 2 posts and for 1 Clinical Librarian team lead (promotion)

• CISS Officers – Clinical Information Search Service Officers– To support the Clinical Librarian team at

UHL

Clinical Librarian Service Manager

• Player-manager role• Leading on strategic direction of the

team• Line management of 2 CLs plus 2

CISS Officers• Reporting to LiNK team manager

Role of the CISS Officers

• Compiling in depth Current Awareness bulletins and Guidance Summaries

• Retrieving full text articles from CL literature searches when requested

• Assisting on conference and study day organisation

• Receiving training in aspects of the CL role

Future Developments

• Continue to improve CISS system• Use feedback to improve and further

raise profile of CL service within the Trust

• Develop a career structure for Clinical Librarians within UHL

With thanks to

• Amit Dhamu, Multimedia Developer, LInK Team

• Dean Evans, LInK Team Manager