cii-iq's expert group rs 250 crore earmarked on fsq...
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Inaugural Session of CII-MoFPI-QCI Sensitization on Food SafetySystems at Hydrabad, 13 Feb 2009
Rs 250 crore earmarkedfor Food Processing
with high priority on FoodSafety and Quality
Identifying the need for
Food Safety and Quality at
the MoFPI-CII-QCI
Sensitization Program on
Food Safety Systems
in Hyderabad on 13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of
Food Processing Industries, Government of India said that the Ministry is according a
top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five
Year Plan.
Read More...
CII-IQ's Expert Groupon FSQ focuses on Capability Building
The reconstituted CII-IQ Expert Group on
Food Safety and Quality (FSQ) had its first
meeting on 12 February 2009 at New Delhi.
CII-IQ’s 1st FSQ Expert Group meeting12th Feb 2009, New Delhi in progress
Read More...
Laboratory Management & Internal Auditas per ISO / IEC 17025:05
16-19 February 2009, ARAI, Pune
Laboratories generating
Certificates on Testing and
Calibration needed for national
and International trade benefited
from this programme attended
by 28 delegates from 20
Organisations...
Read More...
Workshop onCustomer Relationship Management
3 – 4 February 2009 : New Delhi
Organisations like Tata
Teleservices, Pepsico, Delhi
International Airport, Schneider
Electric, NALCO & Digital
benefited from this highly
interactive workshop
Read More...
Forthcoming Events
Workshop on Calibrating External
Auditing Skills
6 – 7 April, MumbaiInternal Auditor Training for ISO
22000: FSMS
8 – 9 April, Bangalore
Read More...
Programmes Conducted
Workshop on Producing Zero Defect
through Statistical Techniques
11 - 12 February, New DelhiWorkshop on Assessment for
Business Excellence
10-13 February, Bangalore
Read More...
Copyright © 2009 CII-IQ. All rights reserved
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Dear All, Please find below the January - February, 2009 issue of Quality News, a monthly e-publication from CII Institute of Quality. It is our
continuing effort to provide meaningful and relevant information on the various areas of our work through the Institute. We look forward
to your views and suggestions.
Regards,
P Girish
Principal Counsellor & Head, CII Institute of Quality
Near Bharat Nagara, 2nd Stage, Magadi Main Road, Vishwaneedam, Bangalore 560091
Tel: +91-80-23289390 (D) / 23289391/6085/7690
Email: p.girish@cii.in Website: www.cii-iq.in
Rs 250 crore earmarked for Food Processingwith high priority on Food Safety and Quality
Inaugural Session of CII-MoFPI-QCI Sensitization on Food Safety Systems at Hydrabad, 13 Feb 2009(L-R): Mr Utpal Sengupta-Chairman-CII-AP Chapter Dr Indrani Ghose-Principal Counsellor-CII-IQ
Mr B Venkataraman-Director, QCI; Mr K Rajeswara Rao-Joint Secretary- MoFPI-Govt of Indiaand Mr S Kannan- Director & Head - CII Andhra Pradesh
Identifying the need for Food Safety and Quality at the MoFPI-CII-QCI Sensitization Program on Food Safety Systems in Hyderabad on
13th February, Mr K.Rajeswara Rao, Joint Secretary, Ministry of Food Processing Industries, Government of India said that the Ministry
is according a top priority to the sector and has earmarked Rs 250 crore towards this in the 11th Five Year Plan.
Addressing the 1day program, where Dr Indrani Ghose, Principal Counsellor, CII-Institute of Quality was the lead faculty, Mr Rao
highlighted the various initiatives being implemented under the 11th Plan such as schemes for Quality Assurance, Codex Standards,
R&D, strengthening the Codex Cell, setting up and upgrading of Food Labs and promotional activities like Exhibitions, Seminars,
Workshops, Publications, short films and documentaries. In his address, he emphasized that it was vital to sensitise the masses about
aspects of protecting themselves against foodborne illness. He mentioned that in addition to these, the Central Government with the help
of CII, Municipal bodies, NGOs & others are implementing a novel scheme to improve the safety of Street Food.
Safe farm produce could be rendered unfit for human consumption during transportation, storage, packaging and food preparation if
handled unhygienically said Mr Utpal Sengupta, Chairman, CII, AP Chapter and Vice Chairman Agrotech Foods Limited.
Cost Reduction and enhancement of production efficiency by categorically identifying Waste, Strain and Inconsistencies in the
operations are the key challenges oganisations face for implementing effective and sustainable Food Safety Systems. Dr Indrani Ghose
in her presentation took the delegates through the implementation methodology of 3M, 5S, GHP, GMP, ISO 22000 while the Regional
Director, Indian Institute of Packaging, Mr B.K.Karna and Mr Arun Methan, Metro Cash and Carry outlined the trends in Food Safety in
Packaging and Transportation and Expectations of Modern Trade from the Food Processing Sector.
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CII-IQ’s FSQ Expert Groupidentifies Capability Building
to meet domestic and global demands
CII-IQ’s 1st FSQ Expert Group meeting,12th Feb 2009, New Delhi in progress
The reconstituted CII-IQ Expert Group on Food Safety and Quality (FSQ) had its first meeting on 12 February 2009 at New Delhi with Mr
Uttam Chatterjee, Regional Director- Quality- Asia Region, Hindustan Unilever Ltd as the Chairman. The purpose of the meeting was to
draw inputs from the experts and understanding industry needs better for aligning its activities and initiatives in the area of FSQ.
Quality News 2009 file:///C:/Documents%2
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Laboratory Management & Internal Audit as per ISO / IEC 17025:0516-19 February 2009, ARAI, Pune
Delegate From 20 Companies
For adopting TQM, the manufacturing sector has to establish an efficient and effective control in measurement system that includes
Laboratory Measurement System. This results in producing products with decreasing rejections and is more acceptable to customers.
In order to establish a control on measurement system in the laboratory ISO / IEC has brought out a standard ISO/IEC 17025:05 for
developing competence and carry out tests and / or calibration including sampling. This standard covers testing and calibration using
standard methods, non-standard methods and laboratory development methods. This standard is applicable to first, second and third
party laboratory carrying out tests and / or calibration. This international standard is for use by laboratories in developing their
management system for quality, administration and technical operations.
This programme will enable participants understand the requirements of all clauses of ISO/IEC 17025:05 for personnel competency and
lab capability that are to be implemented and maintained by laboratories intending to generate testing and / or calibration report /
certificate acceptable by customers nationally and internationally.
While the course objective included
Design and implementation of ISO / IEC 17025:05 requirements for laboratories.
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Enabling participants to develop quality system documentation as required by the standard.Learning about Internal Auditing – types, stages, phases, conducting audit & reporting.
The methodology adopted included presentations, interactive sessions, group exercises, case studies followed by a mock laboratory
audit on the last day.
28 participants from 20 organisations, trained by Mr B Singh, NABL panel trainer, received a “Certification of Participation” having
covered the following topics
Basic Quality conceptsNational / International relevance of AccreditationHistory and Evolution of ISO / IEC 17025:05Understanding Management Requirements – Clause 4.1 to 4.15Understanding Technical Requirements – Clauses to 5.1 to 5.10Documentation – Structuring and Developing Quality Manual procedure.Internal Audit – Understanding types, stages, phases and conducting auditHands on training on Auditing Laboratories & Audit reportingAccreditation Process details
For more details about the programme please contact r.n.chowdhury@cii.in
Quality News 2009 file:///C:/Documents%20and%20Settings/Webmaster/Desktop/Pramod/Q....
Workshop onCustomer Relationship Management
3 – 4 February 2009 : New Delhi
In today’s competitive scenario, it is extremely important for organizations to understand their customer segments and their needs.
Proactive involvement with customers in order to discuss and address their needs, expectations and concerns is an absolute
requirement. Products & services are designed and developed, produced and delivered; based on the needs and expectations of the
current customers as well as non-customers. It is essential to effectively serve the customers through the value chain and enhance the
relationship, to develop loyalty. This in turn would lead to enhanced business success.
Hence, determining and meeting customers’ day-to-day contact requirements is of prime importance. Also, there has to be an efficient
and effective methodology to handle feedback received from day to day contacts including complaints. Customers’ perceptions of the
organization’s quality of services are based on what they encounter in their interaction with its people, products and services. It is also
influenced by the feedback customers receive from others based on their interactions.
Thus, organizations need not only to understand their current value delivery system and re-design their customer-facing business
processes from the end customer’s point of view but also need to continuously innovate in the ways they provide support to their
customers resulting in enhanced customer loyalty.
CII Institute of Quality organised a Workshop on Customer Relationship Management on 3 – 4 February 2009 at New Delhi. The
objective of the workshop was to discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address
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these, thorough real life examples, case studies and through the experiences sharing of the participants.
The workshop taught the participants as to how CRM can help increase revenues and enable organizations to better manage
communications across the value chain including sales, marketing, dealers, customers, and grow brand image and customer loyalty.
The detailed coverage of the programme included :
Determining and meeting customers day to day contact requirements.Handling feedback received from day to day contacts including complaints.Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns.Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and withother customer sales and servicing processes.Seeking to maintain creativity and innovation in the customer sales and servicing relationship.Establishing partnerships with customers which add value to the supply chain.Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in orderto determine and enhance customer relationship satisfaction levels.Advising customers on the responsible use of products.
23 participants including Customer Relationship Managers, Marketing Managers from 13 organisations like Tata Teleservices, Pepsico,
Delhi International Airport (P) Ltd, Schneider Electric, NALCO, Thomson Digital etc attended this two - day highly interactive workshop.
The faculty for the workshop was Mr Ranjanga Sivakumar. The participants were given a course completion certificate by CII Institute of
Quality.
For more details on this programme, please contact amitabh.vyas@cii.in
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CII Institute of QualityProgrammes conducted during February, 2009
Workshop on Producing Zero Defect through Statistical Techniques
11 - 12 February, New Delhi
CII Institute of Quality, with the support of Quality Council of India (QCI), organized a Workshop on Producing Zero Defect through
Statistical Techniques (Implementing MSA & SPC on Production Shop) on 11 – 12 February, 2009 at India Habitat Centre, New Delhi.
In view of achieving more business success in the open market, the Industries are gearing to adopt Zero Defect Approach and therefore
with this reason the workshop aimed at addressing different statistical methods (i.e. Statistical Process Control Methodology) to be used
for evaluating and analyzing the capability of the measurement systems (i.e. Measurement System Analysis Technique) as well as
controlling manufacturing process variations to achieve zero defects in mass production environment.
There were 20 participants from 9 companies. The workshop was conducted by Dr. R.N. Chowdhury, Principal Counsellor, CII Institute
of Quality and Mr. Vivek Ghodke, Consultant.
Workshop on Assessment for Business Excellence
10-13 February, Bangalore
Mr. P Girish, Principal Counsellor and Head CII-IQ and Mr. C V Subrahmanyam, Principal Counsellor CII-IQ conducted this programme
which was attended by 9 participants from 7 organisations. Learnings from this workshop included appreciation of the Business
Excellence Model, understanding of the various Criteria for Excellence and how to evaluate Excellence in Business Organizations.
Programme on Manufacturing Excellence
Good Maintenance Practices for SMEs for Food and Non Food Sector
24-25 February, New Delhi
CII- Institute of Quality organized this programme which was conducted by Mr. Sibasis Basu, Counsellor, L M Thapar Center for
Competitiveness for SMEs and CII- Eastern Region.
The objective of the programme was to sensitize the participants on the concepts of Good Maintenance Practices to increase Uptime of
the Equipments in Food and Non Food Sector through classroom and syndicate exercises based on sector specific participation.
Participants were apprised on various ways to reduce the maintenance cost and how maintenance can be a profit centre.
There were 12 participants from 7 companies.
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CII Institute of Quality Training Calendar April 2009
2 - 3 April, Pondicherry
Jishu Hozen Workshop
6 - 7 April, Mumbai
Workshop on Calibrating External Auditing Skills
8 - 9 April, Bangalore
Internal Auditor Training for ISO 22000: FSMS
15 - 17 April, Delhi
Strengthening MR Skills
15 - 16 April, Gurgaon
Complete Manager (six months programme)
16 - 17 April, Bangalore
Achieving Warehouse Competitiveness
16-18 April, Bangalore
Competency Mapping & Assessment
17 -18 April, Bangalore
Customer Relation Management for Healthcare
21 April, Delhi
TPM Deployment seminar
21-24 April, Bangalore
Workshop on Assessment for Business Excellence
24 April, Hyderabad
Quality Maintenance Seminar
27 - 28 April, Bangalore
Producing Zero Defect through Statistical Techniques (SPC + MSA)
23 - 24 April, Delhi
Food Safety and Quality in Packaging and Transportation
29 - 30 April, Bangalore
Programme on Central Excise & Service Tax
24-25 April, Delhi
Performance Measurement: Evidence Based Healthcare Management
27-29 April, Bangalore
Six Sigma Black Belt Certification Course (Level 1)
28 - 29 April, Delhi
Enhancing Productivity & Quality thru 3M & 5S
28 - 29 April, Bangalore
New Product Development : A Strategic Approach
CONTACT US
TQM Division Plot No. 249 F, Udyog Vihar,Phase IV, Sector 18,Gurgaon - 122015 (Haryana)
Tel: 0124 4014060-67,4014051Fax: 0124 4014080Email: iqeditor@cii.in
CII - Institute of Quality Near Bharat Nagara, II Phase,Magadi Main Road, Vishwaneedam P.O.,Banglore - 560091
Tel: 080 23289391/6085/7690Fax: 080 23289388,23580314Email: iqeditor@cii.in
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