characteristics of effective communications effective communication requires the message to be:...

BARRIERS TO COMMUNICATIONS

Characteristics of effective communications

Effective communication requires the message to be:Clear and conciseAccurateRelevant to the needs of the receiverTimelyMeaningfulApplicable to the situation

Characteristics of effective communications

Effective communication requires the sender to:

Know the subject wellBe interested in the subjectKnow the audience members and establish a rapport with themSpeak at the level of the receiverChoose an appropriate communication channel

Characteristics of effective communications

The channel should be:AppropriateAffordableAppealing

Characteristics of effective communications

The receiver should:Be aware, interested, and willing to accept the messageListen attentivelyUnderstand the value of the messageProvide feedback

EFFECTIVE COMMUNICATIONS

INTRODUCTION

• Barriers of communication are the hindrances of difficulties involved in the process of communication which distort the message from being properly understood by the receiver.

COMMUNICATION

CHANNEL

SETTING

BARRIERS TO COMMUNICATION

Barriers

Sender Receiver

BARRIERS TO COMMUNICATIONS1. Physical Barriers2. Language Barriers3. Cross Cultural Barriers4. Personal-Psychological Barriers5. Socio-Psychological Barriers6. Status Barriers7. Organization Barriers

1. PHYSICAL BARRIERS

Noise

Time and Distance Age

Defects in medium / channels

2. LANGUAGE BARRIERS

Different Languages Difference in Accent / Pronunciations Jargons Semantic Barriers

Word having different meanings Bypassed instructions Denotations and Connotations Poor Vocabulary Grammar and Punctuations

3. CROSS CULTURAL BARRIERS

When the sender and receiver of a communication come from different cultural backgrounds a cultural barrier is erected and messages are misunderstood. By cultural we mean the behavioural characteristics typical of a group of people. Cross cultural barriers are erected by different national and religious backgrounds, different value system, differences in language and literature and even different perceptions of time.

4. PSYCHOLOGICAL BARRIERS MISUNDERSTANDINGS: Some times problems

crop up when send a message on one ‘channel’ and it is received on another. When people communicate, they communicate parts, feelings, opinions or barriers. Example :

a) Indians are the most tolerant people in the world (opinion).

b) 48% of Indian population is illiterate

THE EFFECT OF EMOTIONS: While considering the

language barrier we have referred to the effect of ‘Emotional loaded’ word like ‘profit’ and ‘bonus’. We must now mention how joy, sorrow, worry, etc. act as a barrier to communication. when we are happy, contented and secure we ignore rumors or stories about the bad intentions of the management.

5. SOCIO-PSYCHOLOGICAL BARRIERS RESISTANCE TO CHANGE

The adult human mind usually resists change. When a message is received containing a new idea, the person receiving the message unconsciously becomes inattentive. Mr. Haiman expresses the psychological aspect of this communication problem very aptly.

UNCLARIFIED ASSUMPTION Making assumption is a

common practice with most of us. Whenever we make statements like it for granted that this is an unchanging fact and exists like a stone or a rock. Often we find that the assumption made by the sender of the person who receives the message.

6.STATUS BARRIERS

Hierarchy—

Managers believe that all clerks are lazy.

News letter is perceived as propaganda sheet.

Important feedback given by sub ordinates is not paid attention by superiors.

7. ORGANIZATIONAL BARRIERS Hierarchical Barriers

Specialization of Workforce

Wrong choice of Medium

Information load

Organization Policy

HELLO……..

IMPLICATIONS OF COMMUNICATION BARRIERS

• Loss of Trustworthiness• Financial Impact• Delay in completion of tasks• Can lead to unrealistic assumptions• Discomfort in relationships• Can damage public image

Classification

Sender Receiver Situation Related Barriers

Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial

HOW TO OVERCOME THE BARRIERS Proper Encoding & Decoding of

message Understanding of situation Selection of Medium Maintenance of Instruments Feedback Open Mind & Positive attitude Develop Good Listening Skills Eliminate fear

CHANNELS  For effective

communication multiple channels should be used as it increases the chances of clarity of message. The message is reinforced by using different channels and there are less chances of deformation of message.

E.g. Telephone is better than memos. Email is better than telephone. IM is better than E-mail. Radio is better than TV.

CONCLUSION

The key to the communication process is to have understanding on the part of the receiver.

There are many barriers to good communications that must be overcome for communications to be successful.

Learn to be an active listener as part of successful communications.

CONCLUSION

Communicating to be understood and being a good listener are crucial.

Another important aspect of communication is to think about what you are saying before you say it.

Today’s communications set the tone for tomorrow’s relationships.

Questions???

Thank You

PRESENTED BY………….

PRANALI PARAB PALLAVI BODKE MRIDUL GROVER SHRADDHA KADAM UNMESH PRAJAPATI FARMAN METKAR