chapter 8 management support and coordination systems
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Chapter 8Chapter 8
Management Support and Coordination
Systems
Chapter 8 Slide 2
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Business Intelligence• A combination of processes and tools for
increasing a business’s competitive advantage by using data intelligently to make better, faster decisions
Chapter 8 Slide 3
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Figure 8-1
Chapter 8 Slide 4
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Knowledge management• Knowledge acquisition and creation • Institutional memory
The collective shared memory of an organization
• Knowledge retrieval and transfer Occurs informally through social interaction
Chapter 8 Slide 5
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Competitive Intelligence• The collection, management, and use of
information about competitive organizations
Chapter 8 Slide 6
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Using Organizational Knowledge• Management Reporting Systems
Detail reports: Provide managers information useful in overseeing the day-to-day operations of a department or working group
Summary reports: Show totals, averages, maximums, minimums, or other statistical data aggregated over time, personnel, products, or some other quantity
Chapter 8 Slide 7
Creating and Using Business IntelligenceCreating and Using Business Intelligence
Using Organizational Knowledge• Management Reporting Systems
Exception reports: Alert managers to potential problems by showing only data that fall outside an accepted or expected range
Chapter 8 Slide 8
Decision Support SystemsDecision Support Systems
Decision Support Systems (DSS)• Help managers make more effective
decisions by answering complex questions• Architecture includes:
DatabaseKnowledge baseModel baseUser interface
Chapter 8 Slide 9
Decision Support System ToolsDecision Support System Tools
Data Mining• The use of software to extract previously
unknown, unsuspected, and potentially useful information from data
Online Analytical Processing• Software allows users to analyze multi-
dimensional data easily and quickly
Chapter 8 Slide 10
Decision Support System ToolsDecision Support System Tools
Geographic Information Systems (GIS)• Software that simplifies the analysis and
visualization of information about entities whose physical location is important
Simulation• The use of analytic models for representing
real processes
Chapter 8 Slide 11
Decision Support System ToolsDecision Support System Tools
Optimization• Goal-seeking software that can quickly
narrow the best choices to one or a few
Statistical software• Assist managers in drawing inferences
about the relationships among data elements and assessing the extent to which they reflect underlying processes rather than random occurrences
Chapter 8 Slide 12
Decision Support System ToolsDecision Support System Tools
Expert Systems• A type of artificial intelligence software that
captures and applies the collective wisdom of experts in a particular field to help make decisions
Chapter 8 Slide 13
Decision Support System ToolsDecision Support System Tools
Figure 8-11
Chapter 8 Slide 14
GroupwareGroupware
Elements of Groupware• Groupware technologies include message
systems, multi-user editors, computer conferencing, coordination systems, and group decision support systems
Chapter 8 Slide 15
GroupwareGroupware
Elements of Groupware• Message systems
Electronic listsElectronic bulletin boardsInstant messaging
Chapter 8 Slide 16
GroupwareGroupware
Computer Conferencing• Real-time conferencing• Teleconferencing• Desktop conferencing• Webcasting
Chapter 8 Slide 17
GroupwareGroupware
Coordination Systems• Improve project management by providing
managers with information required to coordinate the scheduling of project activities and team member participation
Chapter 8 Slide 18
GroupwareGroupware
Problems in Managing Groupware• Inappropriate information sharing• Information overload• Too many or inappropriate meetings
Chapter 8 Slide 19
Executive Information Systems (EIS)Executive Information Systems (EIS)
EIS, also called Executive Support Systems (ESS) resemble decision support systems, but respond to the particular requirements of top-level managers
Chapter 8 Slide 20
Executive Information Systems (EIS)Executive Information Systems (EIS)
Typical features• Sophisticated, easy-to-use, graphical
interface with drill-down capability• Groupware features, including calendaring
systems, electronic mail, and electronic bulletin boards, to communicate with employees
• News updates from external sources, screened and ranked per executive interest
Chapter 8 Slide 21
Executive Information Systems (EIS)Executive Information Systems (EIS)
Typical features• Access to OLAP and canned queries• Access to functional applications, such as
sales, budgeting, and marketing
End of Chapter 8End of
Chapter 8
Management Support and Coordination
Systems
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