change smidig2014 - henrik kniberg

Author

Parent

Organizational coach & mentor

www.crisp.se

Consultant

Henrik Kniberg

henrik.kniberg@crisp.se

@HenrikKniberg

Smidig 2014, Oslo

Change

Exercise

Change something on yourselfright now

Henrik Kniberg

Change something on somebody elseright now

Change is hard. And it takes courage.

Henrik Kniberg

Example: How to get a 6-year old to clean his room

Henrik Kniberg

5

Bad strategies

Henrik Kniberg

I’ll give you ice cream if you clean

your room.You have to clean up your room now! Or

else...

Look, I cleaned your room for

you!

Clean room?

What is my motive?

Henrik Kniberg

Teach him to take responsibility for his room

... so he enjoys keeping it clean by himself without me having to remind him.

... so that I save time…

... well, not really.

... and he learns a valuable skill for life!

Henrik Kniberg

MOTIVEWon’t lose toysWon’t step on thingsMore space to play & create

PROGRESS METER”Look how clean THIS part of the room is now!”

NEXT STEPPick up any single item, decide where it lives, put it there now

First step: change myself

”Coach”-mode instead of ”Authority”-mode=> Don’t force him to do anything=> Don’t do any of his work

Pride of work: ”Look at how clean my room is! Wouldn’t you like your room to be as clean as mine? I can help you if you like”

CURRENT SITUATIONStuff everywhereNo clear space

DESTINATIONClean room

Henrik Kniberg

No! I haven’t finishedcolor-sorting my socks!

Come on son, dinner is getting

cold!

Experiment results, 5 years later...

Henrik Kniberg

Subject #1 Subject #2 Subject #3 Subject #4

Worked!

Didn’t work!Worked!

Key elements of change

Henrik Kniberg

MOTIVEWhy do we want to be there?

PROGRESS METERHow will we know if we are moving in the right direction?

NEXT STEPWhat is the next steptowards this destination?

CURRENT LOCATIONWhere are we right now?

DESTINATIONWhat is the destination?

Causes of resistance

Henrik Kniberg

MOTIVEDon’t want to be there

PROGRESS METERDon’t see that we aremaking progress

NEXT STEPDon’t see any path

DESTINATIONDon’t understand the destinationCURRENT SITUATION

Don’t see the current situation

Don’t sell Solutions. Sell Problems.

Henrik Kniberg

Forget it

No!

What would you like to be different?

You should X!

Are you happy with the current situation?

Why not?

Ask the right question(the Art of the Possible)

Henrik Kniberg

What would it take to X?

Well, yes!

If you could X,would you want to?

”Why can’t you” => ”Do you want to? How can you?”

We can’t X

Technique: Toyota Kata

Henrik Kniberg

Next Target

Actions

Awesome!Now

Technique: evaluate all options simultaneouslyincluding status quo

Henrik Kniberg

5 = Great!4 = Pretty good3 = Acceptable, but barely2 = Bad! But I may be convinced.1 = Over my dead body!

Status quo

Patience!Things usually get worse before they get better

Henrik Kniberg

Performance

Time

Current performan

ce

New performan

ceAnticipated path

Actual path

”chaos”

The middle looks like failure!

(Satir change model)

You reap what you sow

Henrik Kniberg

THOSE guys need to change!

SymptomRoot Cause

Change starts with YOU

Henrik Kniberg

19

Model the behaviour you want to see.

PS – Did the change stick?If people don’t see the point of the change, it won’t stick.