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Annual Report
Celebrating 50 years of service to the Community.
2001-2002
Celebrating 50 years of
service to the Community.
President’s Report
We, both
staff and
volunteers, can
be really proud
of COSTI’s many
achievements
over the last
fifty years.
2
A true success story is one thatculminates in the celebration ofa great accomplishment – andwe at COSTI have something tocelebrate – 50 successful years ofserving Toronto’s immigrantpopulation! What a milestone foran agency with a very humblebeginning; one that started with a few dollars and evenfewer resources.
The organization owes itssuccess to the many men andwomen whose dedication andforesight have been instrumentalin making COSTI the largest andmost efficient agency thatprovides services to the city’sdiverse immigrant communities.
The many dedicated volunteersand competent staff have givenCOSTI the opportunity to carryon its original motto of “integra-tion through education”.
COSTI adapted a uniqueapproach in its service delivery:it secured the cooperation ofexisting organizations withoutduplicating programs. An excel-lent example of this type ofpartnership is the long-standingrelationship with George BrownCollege, along with the manyeducational programs carried outthrough both the Public andSeparate School Boards.
There have been many importanthighlights throughout COSTI’sfifty years of existence. One wasthe agreement with the Workers’Compensation Board in 1966 toestablish a rehabilitation programfor injured workers. This partner-ship was the beginning of aprogram which would eventuallyhelp retrain thousands of menand women.
COSTI, originally founded by theItalian Canadian community in1962, would later open its doorsto serve all immigrants in 1969.The year was also significantbecause in addition to becominga multicultural agency, COSTIwould become a member of theUnited Way, and receive theinvaluable funding needed toexpand its programs.
Another milestone was the estab-lishment of the Women’sProgram in 1974. Recognizingthe many barriers that womenface in society, COSTI took theinnovative step of providing amuch-needed program to assist apart of the population that hadbeen too often overlooked. TheWomen’s Program was one of thefirst available to immigrantwomen in Toronto.
In l981 another pivotal step wastaken. After many negotiations,COSTI and the Italian Immigrant
Aid Society which was foundedin 1952, amalgamated into onesingle agency. As COSTI-IIAS, theagency provided a wider range ofservices to more people.
The following year, after muchstudy and research wasconducted to address increasingnew needs in the community, theFamily Centre was established. Itwas a bold move, but one thatproved that the administrationhad done its homework. Byproviding a centre staffed byprofessional Social Workers,Psychologists and Psychiatrists,COSTI illustrated the agency’songoing dedication to addressingthe mental health and psycho-social counselling needs of thecity’s increasingly diverse immi-grant population.
We, both staff and volunteers,can be really proud of COSTI’smany achievements over the lastfifty years. We hope and trust thatit will continue to be a modelagency – one that continues toprovide essential services to themany thousands who knock at itsdoors and who leave with thetools to become productivemembers of Canadian society.
Bruno M. SuppaPresident
3
It is ironic that the main issuethat drove the founding of COSTIis the number one issue facingimmigrants today. Ten yearsafter the founding of the ItalianImmigrant Aid Society (IIAS),COSTI was established, in 1962,specifically to help immigrantsobtain the professional qualifica-tions required to practise theirtrades or professions in Canada.Thousands of newcomers hadstrong trade or professional qual-ifications, but were forced totake menial jobs because theircredentials were not recognizedin Canada. COSTI forged a part-nership with the ProvincialInstitute of Trades (now knownas George Brown College) andconvinced the Ministry of Labourto recognize a fast-track programestablished with the Institute forthese tradespeople. Manynewcomers quickly becameemployed in their fields as aresult of COSTI’s initiative.
Today, the situation has grownworse. Immigration policy hasattracted a more highly educatedand skilled immigrant, swellingthe numbers of qualifiednewcomers. Over 60% ofworking-age immigrants havepost-secondary educationcompared with only 43% of
working-age Canadians.Unfortunately, a lack of recogni-tion of their credentials and alack of Canadian experiencehave conspired to keep themajority of these newcomersunderemployed or unemployed.
COSTI has continued to respondto the needs of the time by estab-lishing two Centres for ForeignTrained Professionals andTradespeople in partnership withHumber College. COSTI hasproduced two videos, MeaningBusiness, one aimed atemployers and the other atimmigrant professionals, to makea business case for the hiring ofinternationally trained profes-sionals and to educate thoseprofessionals about Canadianlabour market expectations,respectively. In addition, COSTIhas been working with otherservice agencies and policymakers to advocate for systemicchange to a marketplace that isfull of unnecessary barriers.
While COSTI’s employment andcommunity development activi-ties have been kept busy withthese challenges, our HousingHelp Program has been a moreintensive mirror of the workdone by the volunteers of the
IIAS upon its founding 50 yearsago. In the early 1950s, the IIASwas active in helping newlyarrived immigrants find afford-able shelter. Today, the need tohouse low-income families hasgrown to critical proportions. Inthe past year, COSTI has assistedover 2,600 clients with theirsearch for suitable shelter. Manyof these clients were homeless orliving temporarily with family orfriends. In addition, COSTI hashelped by partnering with Sharethe Warmth to subsidize the cost of heating bills for low-income families.
In the past year, a broad range ofservices, described elsewhere inthis report, collectively assisted39,000 individuals to integrateeffectively into our society. Whilethe volume and complexity of thiswork is far removed from thework done by COSTI’s foundingvolunteers, the vision of assistingnewcomers to get a dignified start in their new homeland has remained true to those original ideals.
Mario J. CallaExecutive Director
Executive Director’s Report
COSTI has been
working with
other service
agencies and policy
makers to advocate
for systemic
change to a market
place that is full of
unnecessary
barriers.
Ajudando recém-cheagados a ajustarem-se ao Canada à mais de 50 anos.
Social Services
COSTI’s
Reception
Centre for
government-
assisted refugees
now stands as
the only
such centre in
Toronto.
4
Demonstrating COSTI’scontinued vitality, and the ever increasing demand for its services, this year saw COSTI providing assistance and support to over 39,000individuals.
With a 22% increase in thenumber of services provided, the Social Services Division, in particular, underwent a significant period of growth and expansion. Over 72,000 individual services were providedto nearly 15,000 clients.
Unfortunately, this increaseddemand for service also servesto highlight the very troublingsocial issues that continue toexist within our community.With eviction rates at an alltime high, and an alarmingnumber of individuals facingmultiple barriers to securingsafe and affordable housing, thehomeless situation is arguablythe most disturbing situationplaguing our community today– and one that continues to beaddressed by COSTI’s HousingHelp Program.
HousingClients Served: 2,642Services Provided: 31,136
Through a variety of approaches– from eviction prevention serv-ices, provided in partnershipwith the Centre for EqualityRights in Accommodation, toeducational workshops ontenant rights and obligations, tothe COSTI Rent Bank, to partici-pation in the Share the Warmthcampaign, and to training andsupport to other community-based settlement and housingworkers from across Ontario –COSTI’s housing team continuesto take a pro-active approach toreaching out to some ofsociety’s most vulnerable.
The number of direct servicesprovided during this periodincreased by an astounding66% over the previous year, anaccomplishment madepossible, in part, by the intro-duction of COSTI’s HousingVolunteer Program, whichenhances the services offeredthrough the Housing Drop-inProgram by providing twice-weekly housing search groupsand one-on-one support.
SettlementClients Served: 10,191 Services Provided: 25,201
Another service area thatcontinues to be in high demandis COSTI’s SettlementCounselling program, whichplays a critical role in helpingimmigrants re-establish theirlives. With recent changes toLegal Aid resulting in morerestrictive access to free or subsi-dized community legal support,this program is experiencing asignificant rise in the number ofrequests for assistance on legalmatters. As a result of longwaiting lists and the lack ofculturally and linguisticallyappropriate counselling services,an increased need for special-ized counselling is also beingreported, particularly in the areasof family conflict, mental health,and abuse situations.
Through its Reception Centre,COSTI continues to work withCitizenship and ImmigrationCanada in providing temporaryshelter, childcare, and criticalservices such as orientation,supportive counselling, andhousing assistance, for govern-ment-assisted refugees fromacross the globe.
SocialServices
5
Training and
employment
for the disabled
continue to be
the focus of
COSTI’s
Rehabilitation
Centre, which
experienced a
17% growth in
the number of
services provided.
The Job Search Workshops (JSW)Program is another program thatplays a critical role in helpingnewcomers re-build their lives.Through an innovative fundingarrangement with Citizenshipand Immigration Canada, COSTI,in partnership with OCASI(Ontario Council of AgenciesServing Immigrants), continues tosupport community organizationsacross Ontario in delivering apre-employment workshopprogram that has proven to be aneffective instrument in providingnewcomers with the tools neces-sary to obtain employment.Through sub-contracting arrange-ments with 30 agencies acrossOntario, more than 8,000 indi-viduals received assistance.
COSTI also held its annualAction for Youth Summer Camp,providing newcomer childrenwith the opportunity to experi-ence a variety of recreational andeducational activities.
Family and Mental HealthClients Served: 1,239Services Provided: 6,495
COSTI’s Family and MentalHealth Centre also underwent astrong period of growth,witnessed by an increase in thenumber of individuals accessing
its services in the areas of generalcounselling, settlement, mentalhealth, problem gambling, anddomestic violence.
In addition to providing directservice, Family and Mental HealthCentre staff also participate in anumber of public education activi-ties through the media in the areasof problem gambling and violenceagainst women. It is estimated that,through these activities, provided ina variety of languages, COSTI hasreached over 300,000 individualsfrom diverse communities acrossOntario.
One initiative that COSTI iscurrently involved in is theEthnoracial Coalition: Access toAddiction Services, a program forwhich COSTI currently acts astrustee, and which, through thesupport of the Trillium Foundation,is focused on health promotion,capacity building, and researchactivities regarding addiction issuesin ethno-racial communities.
Rehabilitation andTrainingClients Served: 562Services Provided: 8,588
Training and employment for thedisabled continue to be the focus
of COSTI’s Rehabilitation Centre,which experienced a 17%growth in the number of servicesprovided over the previous year.
Through two initiatives fundedby the Trillium Foundation, theRehabilitation Centre has beenextremely successful in assistingindividuals who have sufferedphysical or mental challenges in overcoming their barriers to employment. Most remark-able, however, is the fact thatemployment retention rates forthese programs are far above the average rates for similarprograms aimed at these target groups.
COSTI’s Rehabilitation andTraining Scarborough locationhas recently expanded the scopeof its services to address theneeds of at-risk youth. The goalof the Youth-at-Risk Program isto provide immigrant andminority youth with ongoingsupport and increased access torecreational, educational, andemployment opportunities,thereby assisting them inobtaining the developmentalbuilding blocks that they requirein order to grow into caring,competent and healthy adults.
Through its various educationaltraining services, the EducationDivision continues to experiencesteady growth, with close to9,000 individuals enrolled, and a20% increase in the number ofgraduates.
Language InstructionClients Served: 8,462
For many of the individualsenrolled in COSTI’s languageclasses, either throughCitizenship and ImmigrationCanada’s Language Instructionfor Newcomers to Canada(LINC) program or through theEnglish as a Second Language(ESL) program, language instruc-tion represents an importantstage in their settlement process,and a stepping stone to higher
education, meaningful employ-ment, and successful careers.
Language instruction continuesto be one of COSTI’s mostpopular services.
To remain relevant and respon-sive to the ever changing needsof its clients, a number of newclasses were introduced,including: AdvancedConversation; Pre-IntermediateReading and Writing; andAdvanced Pronunciation.
Advanced LINC classes werealso introduced at various loca-tions to provide clients with aseamless continuum of languageinstruction.
One area that experiencedsubstantial growth in enrollmentis COSTI’s ESL Computer-Assisted Program, a specializedlanguage instruction programdesigned to enhance employ-ability by enabling students toimprove their English grammarskills as they familiarize them-selves with basic computer skills.
Skills TrainingClients Served: 249
COSTI’s computer and skillstraining courses, provided on afee-for-service basis, offer yetanother range of options fromwhich clients can select themost appropriate interventionrelevant to their specific needs.Programs that are currentlyoffered include ACCPAC, Excel,Access, PowerPoint, andMicrosoft Word.
Citizenship PreparationClients Served: 119
An extension of COSTI’s work inhelping newcomers adapt andbecome participating membersof Canadian society, COSTI alsocontinues to offer its CitizenshipPreparation program, preparingparticipants for the CitizenshipApplication test by providingthem with an overview ofCanadian history, geography,and politics.
Aiutando i nuovi immigranti per stabilirsi
nella società di Canada per oltre 50 anni.
Education Services
Language
instruction
continues to be
one of COSTI’s
most popular
services.
6
7
Employment Services
Employment
Resource Centres
remain
effective tools
in helping both
youth and
adults obtain
meaningful
employment.
Ayudándole a los recien llegados a Canadáa ajustarse al país desde hace más de 50 años.
With an unstable economic environment and a high unem-ployment rate, the demand forCOSTI’s employment serviceswas understandably strong –nearly 16,000 clients made theEmployment Division one ofCOSTI’s most relevant and in-demand service areas.
EmploymentCounsellingClients Served: 8,428 Placements: 4,100
As in previous years, the bulk ofCOSTI’s employment serviceswere offered throughEmployment Resource Centreswhich provide the various toolsrequired to conduct an effective,self-directed job search —resource materials, Internetaccess, photocopiers, faxmachines, and workshops on avariety of relevant topics. Over6,000 individuals accessed services in Toronto, Markhamand Vaughan.
Combined with COSTI’sEmployment Assessment andCounselling Services, theEmployment Resource Centresremain effective tools in helpingboth youth and adults obtainmeaningful employment.
Between the provincially-spon-sored Job Connect program,which provides vocational coun-selling and subsidized on-the-jobtraining to both youth and adults,and the employment servicessponsored by Human ResourcesDevelopment Canada, jobseekers were provided withindividualized support andcounselling.
Centres for ForeignTrained Professionalsand TradespeopleClients Served: 360 Placements: 206
Funded by Human ResourcesDevelopment Canada, and oper-ated in partnership with Humber
College, the Centre for ForeignTrained Professionals andTradespeople continues to effectively engage newcomerswith foreign credentials in aseries of intensive workshopsaimed at helping them developrealistic strategies for attainingrelevant employment.
Staff of this program have alsobeen involved in producing the“Meaning Business” video series,which addresses two specificobjectives: raising the awarenessof employers to the benefits ofhiring newcomers; and assistingnewcomers to better understandthe expectations of employers.
There can be no doubt thatimmigration is a powerful tool forsocial and economic change.From the Empire Loyalists of the18th century to the modern dayimmigrant and refugee, succes-sive waves of immigration haveshaped Canada’s very culture anddestiny, and altered our nationalperception of what we were,who we are, and what we willbe.
As newcomers continue to come to Canada in order tobuild new lives for themselves,they bring with them the dreamsand aspirations that make up the ever-evolving social fabric ofthis nation.
Immigrants bring with them newideas, energy, skills, resources, anda strong desire to succeed andcontribute to their new country.Newcomers enrich the culturaland economic life of this nation.
Multiculturalism is fundamentalto Canada’s character, and it isthis openness to new cultural andethnic groups that continues tocontribute to Canada’s reputationabroad as an open, humanitarian,and tolerant nation.
Re-building Lives andStrengthening Families
As Canada’s largest educationand social service agency specif-ically mandated to provideservices to new Canadians andtheir families, COSTI embracesthe ideals of this nation, and iscommitted to ensuring that eachgeneration of newcomers isprovided with the opportunity toparticipate in, and contribute to,Canadian society.
Reflecting a holistic view of theneeds of newcomers and theirfamilies, COSTI’s programsencompass orientation, educa-tion, training, and employment.
COSTI originated with the amal-gamation, in 1981, of two majorservice agencies, COSTI(formerly Centro OrganizzativoScuole Tecniche Italiane) andthe IIAS (Italian Immigrant AidSociety), each of which had alengthy and proud history ofservice in the immigrantcommunity.
The 1950s – Establishing aTradition of Helping Others
Formed in 1952, the IIASemerged as an organizationwhose main purpose was toprovide newcomers with thebasic necessities of life.
Meeting immigrants at UnionStation in Toronto, IIAS workerswould assist them with housingand employment, and wouldfollow up with orientation andcounselling designed to helpthese new arrivals integrate morefully in their new country.
The 1960s – StrengtheningTies to the Community
Ten years later, in 1962, COSTIwas established to help recentItalian immigrants obtain theprofessional qualificationsrequired to practise their tradesin Canada. During its early daysof operation, COSTI’s programswere based in a church base-ment in Toronto, eventuallymoving to an old unusedmansion at 136 Beverley Street.
A History in Progress
By the end of
the 1960s,
the agency had
opened
counselling
offices
throughout
Toronto, Hamilton,
and suburban
North York.
8
Celebrating 50 years of
service to the Community.
9
To prepare immigrants for theEnglish-language licensing exam-inations which they wererequired to pass in order to workin Canada, COSTI workers organ-ized English language instructionprograms. As the number ofclients increased, a need wasperceived not only for vocationalcounselling, but for general andfamily counselling as well.
The programs offered at COSTIsoon outgrew its facilities, andthe organization began workingin collaboration with varioustechnical education centres inthe area. In 1966, the Workers’Compensation Board contractedCOSTI to begin a program torehabilitate injured workers. Thisis a program that continuestoday, albeit on a much largerscale.
By the end of the 1960s, theagency had opened counsellingoffices throughout Toronto,Hamilton, and suburban NorthYork. It was also around this timethat COSTI became a United Waymember agency, and beganserving immigrants from othercountries in addition to those from
Italy. The 1970s – Multiculturalism
During the 1970s, COSTI’s serv-ices expanded once again toinclude aid for refugees comingto Canada. Recognizing apressing need for many of theVietnamese “boat people” toconfirm their true level of educa-tion, COSTI developed anexamination and certificationprocess in conjunction withGeorge Brown College, the firstprogram of its kind in Canada.
The 1980s – A Shared Vision
Acknowledging the similarities inthe goals and work of the twoorganizations, negotiations wereinitiated in 1980 to amalgamatethe two agencies. On April 1,1981, this goal was achieved andthe organizations were mergedunder the official name ofCOSTI-IIAS Immigrant Services.
The Present – Meeting theNeeds of a Diverse Society
Now known as COSTI ImmigrantServices, the amalgamated organ-ization has expanded to the pointwhere it annually assists over
COSTI’s
programs
have been
broadened
to offer
services to all
disadvantaged
adults, youth,
and women.
Dadka soo haajira waxay COSTI u sahashay degitaanka
Kanada in ka badan 50 sannadood.
Executive
President
Bruno M. Suppa
Treasurer
Michael Yealland
Secretary
Frank Mendicino
Vice Presidents
Vittoria Adhami
John Spina
Executive Director
Mario J. Calla
Directors
Margaret Adamson
Franca Carella
Maria Di Lorenzo
Bernard Farley
Grace Fusillo-Lombardi
Dorothée Gizenga
Pete Karageorgos
Grace Isgro
Adrian Lo
Peter Schatz
Rekha Shah
Mohamed Sharmarke
Jim Tulk
Bev Wong
Board of DirectorsThe fact
that many of
our policies
now serve as
models for
other agencies
is a testament
to the hard
work and
diligence
of our Board.
10
Preko 50 godina iskustva u pomaganju
novo doslima da se prilagode Kanadi.
11
Operating Fund Statement of Revenue and Expense
For the years ended March 31 2002 2001
RevenueGrants and subsidies 15,519,683 16,527,262Fees for service 922,235 833,925
United Way grantsToronto 502,312 501,866York Region 59,247 58,085
Sales of goods and services 109,232 40,188Rental income 115,651 87,671Donations, memberships, fundraising 48,898 124,986Foundation grants 648,070 171,775Interest and other income 81,095 33,757
Total Revenue 18,006,423 18,379,515
ExpenseSalaries and benefits 7,308,234 7,119,625Program partnerships 4,220,548 4,280,018Client services 2,142,373 2,627,985Building occupancy 1,718,390 1,565,346Secondments 978,173 994,206General 442,490 588,530Office 647,288 554,654Costs of goods and services sold 49,491 45,215Amortization 15,813 21,043
Total Operating Expense 17,522,800 17,796,622
Excess of Revenue over Expense 483,623 582,893
Less payment of mortgage principal (394,905) (445,892)
Excess of Revenue over Expense after mortgage payments 88,718 137,001
Financial Report
Head Office1710 Dufferin Street(416) 658-1600
Job Search Workshops (JSW) Program: JSWPrograms assist recent immigrants in securingemployment by providing them with culturallysensitive pre-employment training, through subcon-tracting arrangements with service-providingorganizations from across the province.
Caledonia Centre700 Caledonia Road(416) 789-7925
C:>BITS: Computer technical support fornetworking, repair, and training.
Centre For Foreign Trained Professionals andTradespeople: Assists foreign trained professionalsand tradespeople to find work related to their skillsor professional background. Clients are given theopportunity to assess their academic credentials,establish work search and self marketing strategies,and participate in work placement if eligible, whileobtaining ongoing support.
Employment Planning, Preparation and PlacementServices: Adult and youth services are providedthrough a comprehensive and integrated servicemodel intended to address individual needs.Services include: individual assessment, coun-selling, pre-employment training, job maintenance,group workshops and employment placement.Individuals can also benefit from a range of on-the-job placement/training opportunities relevant totheir specific career goals.
Employment Resource Centre: Individuals accessinformation on careers and occupations, the localjob market, training opportunities, and job searchstrategies to successfully find and maintain employ-ment. Resources include: computerized job banks,Internet access, fax, photocopier, video library,audio tapes, and written materials. Workshops andindividual assistance are available.
Language and Skills Training Services: Languagetraining instruction, related assessment and coun-selling, childcare, and computer training courses.
Summer Jobs Service Program: Provides highschool, college and university students withemployment preparation skills and placement services required for summer employment. Yearround services are also available through theEmployment Resource Centre.
Rehabilitation and Training Services: VocationalRehabilitation for adults with physical, medical andemotional barriers to employment.
COSTICentres and Services
Demonstrating
COSTI’s continued
vitality, and the
ever increasing
demand for its
services, this year
saw COSTI providing
assistance and
support to over
39,000 individuals.
12
13
Centre for Foreign Trained Professionalsand Tradespeople, Etobicoke1620 Albion Road, 2nd Floor(416) 745-0281
Assists foreign trained professionals and trades-people to find work related to their skills orprofessional background. Clients are given theopportunity to assess their academic credentials,establish work search and self marketing strategies,and participate in work placement if eligible, whileobtaining ongoing support.
Corvetti Education Centre760 College Street(416) 534-7400
English language training, childcare, skill andspecial courses, citizenship acquisition courses,orientation and referral, childcare training, andsettlement services.
COSTI Languages Bureau: Certified translation,interpretation, typesetting, and graphic design services available in over 100 languages.
Employment Assistance Services (OUT.L.E.T.): Job search workshops and placement services fornewcomers and immigrants.
Employment Counselling Centre,Dufferin Mall900 Dufferin Street, Suite 102(416) 588-2240
Employment assessment, counselling and place-ment services, self-development and job searchsupport.
Employment Resource Centre,Markham4961 Highway 7(905) 947-0172
Access to job search resources including: computerizedjob banks, Internet, fax, photocopier, and manuals, aswell as workshops and coaching on résumé writing,career planning, and job search techniques.
Family and Mental Health Services1700 Wilson Avenue, Suite 105(416) 244-7714
Individual, marital, and family counselling; groups forwomen who are victims of violence and men whoabuse their partners; psychiatric assessment andfollowup; services for the Italian Canadian community.
Language and Skills Training Services,Markham8515 McCowan Road(905) 472-4688
English language training, childcare, counsellingand referral, and computer training courses.
Language, Employment and Training Services, Richmond Hill129 Church Street South(905) 884-5235
Employment assessment and counselling services,English language training, childcare, counsellingand referral, computer training courses.
COSTICentres and Services
This year, COSTI’s
Housing Help
program helped
386 families
avoid becoming
statistics of
Toronto’s growing
homeless situation.
North York Centre1700 Wilson Avenue, Suite 114(416) 244-0480
Settlement Services: Orientation, referral, informa-tion, interpretation, completion of governmentdocuments, advocacy, supportive counselling,Elderly Persons’ Centre, English language training,childcare, skill and special courses.
Housing Help Program: Housing search assistanceand crisis intervention, information, referral, educa-tional workshops for tenants and landlords, Drop-Infor women, seasonal Share the Warmth, Rent Bank,Identification and Immunization clinics.
Reception Centre100 Lippincott Street(416) 922-6688
Temporary accommodation and initial settlementservices to government assisted refugees, childcare,and housing.
Vaughan Centre7800 Jane Street(905) 669-5627
Employment Planning, Preparation and PlacementServices: Adult and youth services are providedthrough a comprehensive and integrated servicemodel intended to address individual needs.Services include: individual assessment, coun-selling, pre-employment training, job maintenance,group workshops, and employment placement.Individuals can also benefit from a range of on-the-job placement/training opportunities relevant totheir specific career goals.
Employment Resource Centre: Individuals accessinformation on careers and occupations, the localjob market, training opportunities, and job searchstrategies to successfully find and maintain employ-ment. Resources include: computerized job banks,Internet access, fax/photocopier, video library,audio tapes, written materials. Workshops andindividual assistance available.
Summer Jobs Service Program: Provides highschool, college and university students withemployment preparation skills and placementservices required for summer employment. Yearround services are also available through theEmployment Resource Centre.
Family and Settlement Services: Individual, marital,and family counselling for Italian Canadians,completion of government documents, translation,advocacy, access to income security programs.
Tumutulong sa mga bagong dating na mapalagay sa Canada ng higit sa limangpung taon.
COSTICentres and Services
COSTI’s
computer and
skills training
courses offer yet
another range of
options from which
clients can
select the most
appropriate
intervention.
14
15
FundersThe many
dedicated
volunteers and
competent
staff have given
COSTI the
opportunity to
carry on its
original motto of
“integration
through
education”.
COSTI helft Neulinge justieren
nach Kanada für über 50 Jahre.
Government of CanadaCitizenship and ImmigrationCanada
■ Resettlement AssistanceProgram
■ Immigrant Settlement andAdaptation Program
■ Job Search WorkshopsProgram
■ Language Instruction forNewcomers to Canada
Department of CanadianHeritage
■ Family Violence Initiative
Human ResourcesDevelopment Canada
■ Employment AssistanceServices
■ Summer Career Placement
■ Targeted Wage SubsidyProgram
Government of OntarioMinistry of the AttorneyGeneral
■ Victim Services Division
Ministry of Citizenship,Culture and Recreation
■ Newcomer SettlementProgram
Ministry of Community andSocial Services
■ Community Service Unit
■ Ontario Disability SupportProgram
Ministry of Health and LongTerm Care
■ Long Term Care Division
■ Ontario Substance AbuseBureau
Ministry of Training,Colleges, and Universities
■ Job Connect
■ Summer Jobs Service
Workplace Safety andInsurance Board
City of Toronto■ Community Services
Grants Program
■ Ontario Works
■ Homelessness InitiativesFund
Catholic Charities
Gambling ResearchCouncil
Government of Italy
Toronto CatholicDistrict School Board
United Way of GreaterToronto
United Way of YorkRegion
Foundations■ Maytree Foundation
■ The CounsellingFoundation of Canada
■ Toronto Star Fresh AirFund
■ Trillium Foundation
Agencies
Abrigo
Accessible CommunityCounselling and EmploymentServices (A.C.C.E.S.)
African Community Services ofPeel
Alternative Youth Centre forEmployment
Arab Community Centre ofToronto
Brampton NeighbourhoodCentre
Canadian Arab Federation
Canadian Mental HealthAssociation, Toronto Branch
Career Navigators
Catholic Community Services ofYork Region
Catholic Cross Cultural Services
Catholic Family Services ofToronto
Catholic Immigration Centre
Centre for Equality Rights inAccomodation
Centre of Excellence forResearch on Immigration andSettlement (C.E.R.I.S.)
Centre for Information andCommunity Services
Centro Anziani
Chinese Community Services
Chinese Family Services ofOntario
Community MicroSkillsDevelopment Centre
Crèche Child and Family Centre
CultureLink
Davenport Perth NeighbourhoodCentre
Delta Family Resource Centre
Dixie-Bloor NeighbourhoodServices
Durham Region UnemployedHelp Centre
Ethnoracial Coalition: Access toAddiction Services
Family Service Association ofToronto
Flemingdon NeighbourhoodServices
Folk Arts Council of St. Catharines
Greek Orthodox Family Servicesand Counselling Wife AssaultProgram
Halton Multicultural Council
Hispanic Development Council
Immigrant and Visible MinorityWomen Against Abuse
Immigrant Women’s HealthCentre
India Rainbow CommunityServices of Peel
Intercede
Jamaican Canadian Association
Jewish Family and Child Servicesof Toronto
Jewish Family Service of Ottawa-Carleton
Jewish Vocational Service ofToronto
Job Skills
JobStart
Kitchener Waterloo MulticulturalAssociation
Kingston and District ImmigrantServices
Kingston Employment and YouthServices
Lebanese and Arab SocialService Agency
Le Caravalle
Local Agencies ServingImmigrants
London Cross Cultural LearnerCentre
Dr. Salvatore Mallia
Malton Neighbourhood Services
Service Partners
Partnerships
with institutions
allowed COSTI
to bring to
newcomers the
specialized
skills and
resources
of those
organizations.
16
17
Agencies
Metropolitan Toronto Police
Midaynta
Multicultural Council of WindsorEssex County
Multicultural Inter-Agency Groupof Peel
National Congress of ItalianCanadians – Toronto District
Neighbourhood Information Post
North York Women’s Shelter
Ontario Council of AgenciesServing Immigrants (O.C.A.S.I.)
Ottawa-Carleton ImmigrantServices Organization
Ottawa Chinese CommunityService Centre
Partners for Access andIdentification
Polycultural Immigrant andCommunity Services
Punjabi Community HealthCentre
Reena
Rehabilitation Network Canada
Rexdale Women’s Centre
St. Christopher House
St. Stephen’s Community House
Settlement and IntegrationServices Organization
Share the Warmth
Skills for Change
South Asian Family SupportServices
South Asian Women’s Centre
Sudbury Multicultural/Folk ArtsAssociation
Tamil Eelam Society of Canada
Thorncliffe NeighbourhoodOffice
Thunder Bay MulticulturalAssociation
Toronto Fire Department
Toronto Public HealthDepartment
Toronto Social HousingConnections
Victoria Childcare Services
Vietnamese Association ofToronto
Villa Charities
Windsor Essex County FamilyY.M.C.A.
Woman Abuse Council ofToronto
Woodgreen Community Centreof Toronto
Working Women CommunityCentre
Y.M.C.A. Newcomer InformationCentre
Y.M.C.A., Toronto
Y.M.C.A., York Region
Youth Employment Services
Colleges
George Brown College
Humber College
Seneca College
Hospitals
Humber River Regional Hospital
Toronto Hospital
School Boards
Toronto Catholic District SchoolBoard
Toronto District School Board
York Catholic District SchoolBoard
York District School Board
Service Partners
By subcontracting
other agencies
from Windsor to
Ottawa, COSTI was
able to provide
newcomers
with job search
workshops and
family violence
prevention
education.
Palıdz jaunpienakusiem adapteties
Kanada vairak ka 50 gadi.
$5,000 +Edward Burtnsky
Henry White KinnearFoundation
Look Communications
Jay Mandarino
Bev Rodin
$1,000 +Alpha Computer Systems
Bell Mobility Foundation
Danny Bellissimo
Norman R. Brown
Eli Lilly Canada Inc.
First Canadian TitleInsurance
GlaxoSmithKline
Janssen-Ortho Inc.
Oasis Indoor Golf Club
Raptors Foundation
Michael Stadtlander
$500 +Ace Bakery
Aqua Vera
Casablanca Cigar Co.
Cave Spring Cellars
Cilento Wines
Creekside Estate Winery
Daniel Lenko Estate Winery
Datawave
Designcards
Doug Forsythe Gallery
FDM Contracting
FTD Construction
Hugo Frones
Henry of Pelham FamilyEstate Winery
Ideal Coffee
Illy Espresso Canada Inc.
Inniskillin Wines Inc.
Lakes Restaurant and Bistro
Malivoire Wine Company
Mills and Hadwin Chrysler
Oysterboy
Pantry Press
Vince Pietropaolo
Mary Pocock
Reif Estate Winery
San Remo Florist
Michael Schmidt
Dragan Sekaric
Southbrook Winery
Penny Taylor
Vineland Estates Winery
Vinnie’s Toronto
Susan McLean Woodburn
$100 +AFTM Foods Inc.
Aida Abdi
Mohammed Abdullahi
Maya Abouibrahim
Kennedy Acheampong
Andrew Adams
Jeanette Adams
Racqual Adams
Cheryl Adoranti
Muhammad Adris
Timothy Adzua
Bisma Afzaal
Moinuddin Ahmed
Al Palladini’s Pine Tree FordLincoln
Ewa Aleksandrowicz
Hussain Alhasani
Nina Aliston
Roselyn Alleyne
M.D. Ruhul Amin
Janet Anthony
James Matthew Arsenault
Kathiravelu Arumainayagam
Rajanan Arumugam
Marissa Arzadon
Janet Atkinson
Herman Austin
Australian Boot Company
Avalon
Hassan Ayoub
Dean Bailey
Vinnette Bailey
Nicole Baker
Denise Balgobin
Savitri Balkaran
Janis Bannister
Tara Barr
Navinsuresh Basdeo
Leelawathy Bastiampillai
Andrew Baxter
Andrew Becker
Bell Canada TorontoEmployees Fund forCommunity Service
Dave Benham
Martin Benson
Brain Best
Raheel Bhatti
Nadene Bish
Christine Blake
Ann Boddington
Filsan Bogoreh
Christophe Bonnière
Chris Boothe
Creig Bowen
Karen Boyle
Beverley Brine
Dominic Briscoe
Brenda Brown
Lori Brunette
AnneMarie Bryant
Sarah Bucciarelli
Alicia Buckley
Cheang Bun
Heather Burns
CN Tower
Julita M. Cabogoy
Lisa Cadoo
Sean Calder
Veronica Callo
John Campregher
Canadian Tire, Store #294
Angela Canales
Canon Canada
Capo, Sgro, Di Lena,Hemsworth, Mendicino
Doug Cartmill
Ronald Cassius
Margaret Chafoya
Colvin Chambers
Chau Lin Chan
Lai-Ying Chan
Rishi Chand
Thea Chea
Shanmukanathan Chelliah
Ken Chen
Weimin Chen
Anne Marie Chin
Raymond Chin
Warner Chin
Jennifer Chou
Chan Chow
Hyo-Jin Chun
Ada Chung
Jill-Ellen Churcher
Blossom Clarke
Steve Clarke
Andrew Clement
Clint Cluster
Coca-Cola Bottling Ltd.
ComedyWood
Karen Connelly
Maria Contreras
Melba Copeland-Baksh
Donald Copelind
Dave Cormigr
Virgina Cornelius
Fe Cortez
Jody Costain
Debra Couture
Amanda Cruz
Marlo Cruz
Jimmy Cuda
Herschel Cumberbatch
Shawnette Cummins
Donna Currie
Mohammed Daghar
Shazia Dar
Tarangkumar Dave
Delroy David
Merna Davidson
Erin Dearing
Dawn Dejonge
Mark Dekaj
Lloyd Denton
Chivonne Desilva
Emanuel Desira
Sylviane Devos
Jibendu Dhar
Tanya Dickie
Jane Diep
Amina Dirie
Rachel Disalle
Sherleen Dockery
Shon Dominique
Darishanan Doobay
Flora Dorazio
Daniel Dostie
Marshalene Drummond
Marie Dwarika
Denise Dwyer
Edo
The Elmwood Spa
Brian Elvidge
Andrea Emanuel
Eric English
Garfield English
Chris Enright
Georgia Eronis
Terrance Esprit
Famous Players
Ginan Fanous
Brian Faria
Camille Farley
Pauline Farrace
Pat Finelli
Sue Fisher
Inge Fowlie
Ursular Francis
Marilyn Franklin
Fraydoon Frever
Genia Fromm
Marilyn Fuller
April Gale
Vicky Galloro
Nick Garthoff
Joy Gayle
Peter Gaziano
Maria Giacchetta
Pushba Gill
Lisa Gladish
Brian Glen
Golf Town
El Mer Gonzalez
Lynne Gordon
Wanda Gordon
Ken Emmanuel Grant
Nichole Grant
Sophia Gray
Violet Gregory
Maria Grino
Adalgisa Guevara
Guia Hispana
Anna Hamilton
Lorna Hanson
Martin Yuan Hao
Sarah Harmer
Herma Harris
Rick Hawk
Heather Haynes
Qunrui He
Ken Heath
Lorrie Hedderson
Jewel Henry
Joanne Henry
Diane Holden
Holiday Inn TorontoYorkdale
James Holmes
HomeLife/Cimerman Real Estate
Jorge Huezo
John Humphries
Anis Huq
Zandra Jacob
Chan Jaggit
Beejat Jaglal
Guy Janey
Joginder Jassal
Kumana Jekeswaran
Chrissie John
Errol Johnson
Jennifer Jones
Nichole Jordan
Nimal Kanagarajah
Kanaga Kanagarajan
Ganeshan Kanthawanam
Rajeev Kapoor
Wanda Keefe
Angela Kell
Ken Danby Studios
Alan Kent
Irene Kerridge
Khalyl Khan
Minocher Khavarian
Shari Kilmer
Jung Eun Kim
Lomy Kim
Ann Marie King
Dusty King
Timothy Kokkas
Dana Konecny
Ofer Krausz
Ieng Mui Kuan
Surendran Kulanthivadivel
Satkunam Kumarasamy
La Scala Men’s Wear
Tolongan orang-orang penghijrah melaraskan
di-negeri Canada lebih 50 tahun.
Donors
18
19
Brianne Lafleur
Mary Jane Lafleuren
Simone Lall
Frances Lam
Yolande Lashley
Javaid Latif
Michelle Lea
Tina Leblanc
Jose Ledesma
Jacky Lee
Mae-Lynn Lefebure
Charmaine Lemonious
Maria Leonce
Linda Letterio
Stan Lick
Bob Little
Samantha Livett
Nakarani Lokeswaran
Stan Long
Arnolofo Lorenzo
Lotus Yoga Centre
Geoff Lovelock
Xi Lu
Billie Lucaci
Hayson Lyder
Jemma Lyder
Jason Lynch
Sandra Lyn-Ogilvie
Gary Ma
Melodie MacCharles
Deborah MacDonald
Lori Mackinnon
Vashti Maharaj
Christina Manos
Edna Maraggun
Belkis Marrero
Troya Martin
Christine Matheson
Sonya Maywood
Samuel McCoy
Trevor McFarlane
Lynn McKenna
Loreena McKennitt
Roger McLaughlin
David McLean
Kathleen Mcrae
Rosemarie Menyongai
Brian Metcalfe CharteredAccountant
Therese Miller
Noor Ahmad Mirpour
Naghmeh Mirshahi
Ana Miu
Karim Mohammed
Jason A. Monaghan
Jose Antonio Monzon
Louise Moore
Susan Mootoo
Jo-Ell Moroney
Linda Moss
Jeffery Munro
Gertrude Mushikori
Sarah Mushikori
Carole Muzzi
My Blue Umbrella
Jacqueline Myers
Charmaine Myrie
Mysteriously Yours…Mystery Dinner Theatre
Mark Nanan
Nasima Nathalia
National Ballet of Canada
Bonifacio Natividad
Amir Nawah
Novelette Nelson
Laszlo Nemeth
Pirasanna Nesarajah
Belinda Ng
Niagara-on-the-lake VintageInns
Anne Noronha
OMG Media
OPG Employees’ andPensioners’ Charity Trust
Ruth O’Keefe
Oliver Bonacini Restaurants
Eileen O’Reilly
Fadumo Osman
Agnes Owusu-Ansah
Telli Ozgur
Tanya Paddock
Dominic Page
Alexandria Palacios
Siva Paramoothy
Jeehyeon Park
Janine Parkinson
John Parnham
Brenda Parthelmes
Hanif Patel
Thayalini Pathmarajah
Jacob Pawlowski
Carroll Pearce
Shawna Pearl
Parveen Peero
Carolyn Pellettier
Lorna Perena
Farida Persaud
Lennox Pertabsingh
Keith Peters
Cynthia Phouthonesy
Pinedale Properties
Rasim Pirishov
Pizza Pizza Ltd.
Zoran Popov
Janeen Pringle
Erica Proctor
Michelle Pua
Tessa Ng See Quan
The Queen Mother Cafe
Lawrence Quinlan
Dannel Rahamut
Kamala Raja
Mohamed Rajan
Karamchand Ramassar
Juliet Ramsay
Doris Randall
Mathivarnan Rasanayagam
Margaret Rathbone
Lisa Rayner
Clint Richards
Sonia Richards
Ryan Richardson
Rita Risby
Charmaine Roach
Leilani Roberto
Tracy Robertson
Marcia Rodney
Wayne Rogers
Rafael Romero
Lidia Rona
Roni Excavating Ltd.
James Roset
Roger Rousselle
Craig Gordon Rowe
Royal LePage
Mark Rudderham
Rundles
Ruth’s Chris Steakhouse
Gus Saad
Sivalingam Sabaratnam
Angela Sabato
Sable and Rosenfeld
Marsha Saith
Abas Salari
Marcelina Salerno
Allan Salih
Dahlia Salih
Ramesh Samaroo
Shari Samuel
Donna Sancho
Jorge Santizo
Maria Santon
Jacqueline Santos
Wendy Saunders
Maylene Saylon
Pauline Scrivens
David Sealy
Laura Sebastiampillai
Shane Seelal
Michelle Seivewright
Vathanarajan Selliah
Banasree Sen
Settemezzo Restaurant
ThayaparamShanmugasuntharam
Sunita Sharma
Shahid Sheikh
Paul Sheppard
Andrew Sherbin
Abdul Sheri
Fathiya Sherman
Kent Sherrard
Harold G. Shipp
Norbina Silva
Silver Springs CulinaryRetreat
Maria Simas
Sinclair-Cockburn FinancialGroup
Sajiwan Singh
Shannon Singh
Prem Siva
Satish Sivaprakasapillai
Barb Skinner
Carol Smith
Devin Smith
Michelle Smith
Rayon Smith
Tanya Smith
Valerie Smith
Vivienne Smith
Alex Solovieve
Ilko Sossev
Tanya Spencer
Bob Sramm
Rajaratnam Sritharan
Wendy A. Stevenson
Christine Stibor
Zeen Su
Barry Sues
Balachanderan Sundaram
Waqqas M. Syed
Margit Szollos
Mozhgan Tabibi
Amarnath Taitram
Joyce Tanner
Tasting Rooms Restaurant
Sharon Taylor
Terra
Nageswary Thayalan
Kandiah Thiruchselvam
Ben Thomas
Wanda Thomas
Greg Thompson
Jeremy Thompson
Quenton B. Thompson
Wai Ting
Iqbal Tirmizi
Tristan Tolentino
Pamela Tomchishin
Toronto Maple Leafs
Toronto Rock Lacrosse Club
Francis Torres
Michele Townley
The Tragically Hip
Dennis Tran
John Tret
Patty Truong
Alexandros Tsolos
Latoya Tubana
Universal Workers UnionLocal 183
Dushyant Vadgama
Irma Valmadrid
Jessica Vanacker
Jason Vandermoer
Verlyn Vandyck
Vaughan Electrical Supply Co. Ltd.
Brian Vegas
Punithwathy Vignarajah
Rupert Vigo
Viking Tire Sales Ltd.
Ruby Viloria
William Walker
Gwendolyn Walters
William Walton
Tanya Walwaski
Sean Wang
Margaret Waye
Laurene Weeks
Dwight Westacott
Christopher Williams
Susan Wilson
Zaida Wilson
Anna Wojdera
Calvin Wolridge
Charmaine Wong
Laval Wong
Mary Woodcox
Kim Hyun Wook
Petoca Wright
Wynford Beauty Salon and Spa
Fatima Yamani
Le Yang
James Kaiyu Yao
Youjiang Ye
Marknou Yogeswaran
Pzi Har Yong
Denny Young
Vanessa Young
Rukiya Youssuf
Zinat Yousuf
Jingyi Yu
Yuk Yuk’s International
Agha Zahid
Zarazuddlyarado Zhao
Zucca
Donors
Duke ndihmuar për më shumë se 50 vjettë porsaardhurit për tu sistemuar në Kanada.
Head Office: 1710 Dufferin Street, Toronto, Ontario M6E 3P2
Tel: 416-658-1600 ■ Fax: 416-658-8537 ■ Web Site: www.costi.org ■ E-mail: admin@costi.org
COSTI provides educational, social, and employment
services to help all immigrants in the greater Toronto
area attain self-sufficiency in Canadian society.
COSTI, founded by the Italian Community to meet
a shortage of services for immigrants in the post war
era, is today a multicultural agency that works with all
immigrant communities having a shortage of
established services.
Mission Statement
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