castle branch, inc.€¦ · nationwide provider of pre-employment background checks, drug testing...

Castle Branch, Inc.

Making safe and informed hiring decisions

Presented by:

Katie GiacaloneClient Specialist

Session will be conducted in ‘Presentation Mode’

Attendee phone lines are muted

Questions may be submitted any

time

Q&A Session to follow

presentation; Any questions not

addressed during Q&A will be

answered via email after webinar

Note: Attendees with dial up connections will see a slower response.

Participant Instructions

Ask questions here

Who is Castle Branch?

In Business for over 10 years Nationwide provider of pre-employment

background checks, drug testing and skill testing

Over 12,000 clients nationwide Member of National Association of

Professional Background Screeners (NAPBS)

Overview of Employment Screening Services What Constitutes a Thorough Background

Check? Advantages of Outsourcing Verifications Why Drug Test your Employees Standard Order Process

Key Points

Employment Screening County Searches

Criminal & Civil

Statewide Searches Criminal, Civil, MVR, Sexual Offender

Nationwide Searches Federal Criminal, Federal Civil, Sexual Offender

Additional Searches Credit Reports, Social Security, Workers Comp

• Residency History

• County Criminal searches (or Statewide)

• Go Back 7 Years

• Maiden/Alias name search

• Additional Searches

What is a Thorough Background Check?

Residency History• Uses Social Security Number to find all names/addresses for past 7 years• Starting point for “All Counties past 7 years”

County Criminal Searches• Most Accurate and up-to-date records on file• Report pending charges in addition to felony and misdemeanor

Why go back 7 years?• Standard Reason

• Standard established by the Fair Trade Commission and is documented in the Fair Credit Reporting Act.

• Practical Reason• Most courthouses and state agencies have at least 7 years worth of information that is easily accessible.

Maiden Name Searches• Criminal Records are indexed by name• Residency History is important in this search• Searching all names looks at all possible records

Statewide Criminal Searches Vary in price/turnaround time/information reported

Sexual Offender Index Statewide and Nationwide level

Federal Criminal Records Report any federal crimes Anything that happened on Federal property (i.e.

National Park) Motor Vehicle Records Credit Report Skills Testing

Additional Searches

Verifications

Advantages of Outsourcing HR Departments are overworked Guaranteed that verifications are thoroughly completed in a timely manner

Types of Verifications Employment Education Reference Professional License

Drug Testing

Why Drug Test Your Employees?

Real World Statistics: 73% of all drug abusers are employed 1 out of 6 workers has a drug problem 20% of all employees abuse at the work site

Statistics gathered from DOL, SAMHSA, DHHS and NIDA

65% of job related accidents are attributed to drug or alcohol use

Drug abusers file for workers compensation 5 times more often than non-users

Drug abusers are absent 16 times more often than non-users

Drug abusers cost an employer $7000 to $10,000 annually

Impact of Drug Use

Drug Testing Methods

Urine Testing Most Common

Saliva (Oral Fluids) Testing Hair Testing Alternative Methods

Drug Panel Options

5 Panel Includes: marijuana, cocaine, amphetamines, opiates & phencyclidine

7 Panel adds: propoxyphene & barbiturates9 Panel adds: benzodiazephines & methadoneCustomized Panels

Order Process

Online – preferred method You submit the order when convenient for you (24/7)

Results email to you and posted online to retrieve.

Most secure method of ordering Most accurate method Record Scan

Online Ordering

How to Submit Orders

How to Retrieve Results

From the CastleBranch home

page, click the“Order Online”

tab.

Click“Submit OnlineOrder Request”

Next, enter youruser name andpassword and click “submit.”

For demo purposeslets use:

user name: AS70password: demo

* Note *

Passwords are casesensitive

Next, enter theapplicant's identifying

information andclick “Continue.”

This is your order from request.

Let's select the“Standard Package”

from the list andclick

“Order My Package”

Now you will be askedto enter the requireddata for each searchthat is a part of your

package.

This is an example ofwhat is required

for a county- criminal search.

Once you have completedentering the data you

will be brought back tothe order form request.

If you are done with theapplicant, click “Continue.”

To edit information or delete an item,

click the respective icon

* Note *

All items orderedwill be shown to

the right.

1.If everything appears correct, enterany special

instructionsor notes and click

“Submit Order.”

2.Examples of

“notes” include

“Rush Order”“International

Order”

This is your orderconfirmation.

Click above to print your order

Click here toeither retrieveorder results orto place a new

order

Click“Retrieve OnlineOrder Results”

1.

This is your main accountscreen. From here you haveseveral options

2.First let's click

“All Orders.” Thiswill display a list

of all the applicants and the

status of thesereports

1.

Information can besorted by clickingon the tabs above

each column.

2.Note the “Record Scan”

column. This will indicate if a background

check requires yourattention to review.

Click on an applicant's nameto view additional

information.

1.Here we have theorder details of

John Smith'sbackground check.

Here you can view a real-time status of

the results

2.Click here

to view results in a PDF

format.

“Search” allowsyou to search for

a particularapplicant.

Here you can view

the orders you have“hidden” from yourmain order screen.

Using the icons above, you can

“un-hide” or“delete” an order.

Orders will be “Archived”after being

completed forat least one

year.

Questions and Answers

Provided by:Katie Giacalone

Client Specialist

888-723-4263 Ext. 7155kadonov@castlebranch.com

What to Remember

Castle Branch has the experience to assist in creating a new screening program or improving existing program

Can create customized pre-employment screening & drug testing packages

Offer easy and secure online ordering and account management

ThankYou