case study: scaling soa to the enterprise: soa roadmap & governance the hartford insurance...

Case Study: Scaling SOA to the Enterprise: SOA

Roadmap & Governance

The Hartford Insurance Group, Inc.

Benjamin Moreland

Director, Foundation Services

2 © The Hartford Financial Services Group, Inc., 2006

The Hartford Financial Services Group, Inc.

Founded in 1810

One of the largest investment and insurance companies in the United States.

Fortune 100 company

30,000 employees

Two Companies:• Hartford P&C – Auto, Home, Business insurance• Hartford Life – investment plans, Life insurance, Group benefits

3 © The Hartford Financial Services Group, Inc., 2006

Outline

SOA Basics• SOA Roadmap• SOA Governance• Summary

4 © The Hartford Financial Services Group, Inc., 2006

SOA Basics

Def’n: A loosely-coupled enterprise architecture based on industry standards that enables business goals

SOA is based on industry standards

It must be measured against business goals

SOA is an EA philosophy

5 © The Hartford Financial Services Group, Inc., 2006

Hartford Business Drivers

Lower total cost of IT

Increased “Ease of doing Business”

Speed to Market

Increased business agility

How do you get there?

An SOA Roadmap

6 © The Hartford Financial Services Group, Inc., 2006

Outline

• SOA Basics SOA Roadmap• SOA Governance• Summary

7 © The Hartford Financial Services Group, Inc., 2006

SOA Roadmap

SOA is more than standards and technology• Standards

• Technology

• Architecture

• Organization

• Governance

• Process

• Strategy

Evolution based• Think strategically, act tactically

• Bottom-up vs Top-down vs Middle-out

8 © The Hartford Financial Services Group, Inc., 2006

SOA Strategies

BusinessBusinessArchitectureArchitecture

Business Business ProcessesProcesses

Business Business Services Services

(Functions)(Functions)Technical Technical ServicesServices

SOA ToolsSOA Tools(App (App

Infrastructure)Infrastructure)InfrastructureInfrastructure

Bottom UpProject-Driven

Top DownProcess-Driven

Middle OutService-Driven

9 © The Hartford Financial Services Group, Inc., 2006

Level 5 SOA

10 © The Hartford Financial Services Group, Inc., 2006

Level 1 – Opportunistic SOA @ The Hartford

Standards & Technology• XML web services (1999)

• SOAP, WSDL (2004)

Architecture• Application Reference Architecture 1.0 (2003)

Organization• Architects Collective (2002)

Governance• “Do No Harm”, communication policy (2004)

Strategy• Select low hanging fruit (SEMCI) 2003

11 © The Hartford Financial Services Group, Inc., 2006

Level 2 – Tactical SOA @ The Hartford

Standards & Technology• WSM, UDDI Registry, WS-Addressing (2004)• Enterprise Service Bus (2004)• BPEL, WSIF (2006)• WSRP, JSR-168 (2006

Strategy• Metrics being reported (2006)• 5 year Business / IT plan (2005)

Architecture• Integration, Security Reference Architecture 1.0 (2006)• Application Reference Architecture 2.0 (2005)

12 © The Hartford Financial Services Group, Inc., 2006

Level 2 – Tactical SOA @ The Hartford (cont)

Governance• Effective EA governance process for large projects (2005)

Organization• Enterprise Architecture Group (2004)

Process• Standards Committee (2005)• Service Committee (2006)• Cookbooks for SOA tools (2005/2006)

13 © The Hartford Financial Services Group, Inc., 2006

Level 3 – Strategic SOA @ The Hartford

Standards & Technology• WS-BasicProfile• IAA / ACORD• BPM

Strategy• Progress Metrics, Service metrics• Business Architecture defined• Application Rationalization

Architecture• JIT Reference Architecture• 1 overall Reference Architecture

14 © The Hartford Financial Services Group, Inc., 2006

Level 3 – Strategic SOA @ The Hartford (cont)

Governance• SOA Governance IT Governance (Service level governance)• Business Services Catalog (WS-Lifecycle)

Organization• Services Committee (1st qtr 2007)• SOA Education

Process• ITIL, CMMi

15 © The Hartford Financial Services Group, Inc., 2006

The Hartford’s SOA Maturity Model (Roadmap)

Technology ArchitectureStandardsStrategy/Process

SOAP, XML,WSDL, WSRP,

JSR-168

BPEL, BPMN,Vertical XML

(ACORD)

BPEL, WSIF,JMS, JCA,

WS-Security

SCA, WS-Eventing,

WS-*

4-tierBAM, EPM, TBD

Web Services,App Servers,

Portal

BPM, BRE,IntegratedSvs Env.

BPEL, WSM,UDDI,(ESB)

BP Simulation,BAM, CEP,

Metadata Mgmt

BAM, EPM,TBD

App Ref.Arch v1.0,Infra. Svs

ServiceGranularity

Identify RepeatablePatterns, Services

Shared BusinessFunctions,

MDA

Organization Governance

ArchitectsCollective

SOA Roles &Responsibilities,SOA Education

Formal EA Grp,Score projects

SOA CenterOf

Excellence

Function based,Not org based

Interdeptmtcommunication

Adopt serviceReuse

incentives

Interdeptmtgovernance

Process working,Incentivesworking

AutomatedGovernance,

Exception proc.

Low hangingfruit

BPA, Realize serviceReuse, SLAs

Identify KeyMetrics,

SOA Oper Model

Monitor &Measure for

Improvement,Iterative Dev.

Bus. Agility,Real-time

modifications

* with collaboration from Dr. Mohamad Afshar

16 © The Hartford Financial Services Group, Inc., 2006

The Hartford’s 2006 SOA Scorecard

GovernanceStrategyTechnologiesStandards OrganizationProcessesArchitecture

1

2

3

4

5

17 © The Hartford Financial Services Group, Inc., 2006

Outline

• SOA Basics• SOA Roadmap SOA Governance• Summary

18 © The Hartford Financial Services Group, Inc., 2006

Governance

Governance is about getting people to do the right thing at the right time in the right way

“In 2006, lack of working governance mechanisms in midsize-to-large (greater than 50 services) post-pilot

SOA projects will be the most common reason for project failure (0.8 probability)”

Massimo Pezzini, Gartner

19 © The Hartford Financial Services Group, Inc., 2006

Business Plan

SupportingSOA Strategy

SupportingSOA Roadmap

Governance is Key to Delivering on SOA by Design

Ensure Delivery With Low Risk & Control

Business Strategy

Governance with SOA

IT GovernanceIT Governance

Business Strategy

Governance with SOA

IT GovernanceIT Governance

20 © The Hartford Financial Services Group, Inc., 2006

Policy Creation, Communication & Enforcement

Communicate

Executives

Developers

Architects

Administrators

IT Managers

Business Analysts

Monitor & Enforce

EnterpriseArchitects

GovernanceCommittee

Policies

Create

Manage

Issues:•Decision Rights•Input Rights

21 © The Hartford Financial Services Group, Inc., 2006

6 Steps to Successful SOA Governance

Define Goals and Strategies

Define Metrics

Analyze and ImproveExisting Processes

Put Governance Mechanisms in Place

Standards, Policies, Processes & Organization

These 6 steps allow a company to incrementally developand mature their overall SOA and thus business goals

Refine and Go to the Next Level SOA Maturity Model

22 © The Hartford Financial Services Group, Inc., 2006

The Hartford’s SOA Governance Strategy

Level 1• “Do No Harm” (2004)

• Project Scoring for learning purposes only (2004)

Level 2• Score all “architecturally significant” projects (2005)

• Effective governance processes (2005/2006)

• All services must be WS-I compliant, must have “contract ID” in SOAP header (2006)

Level 3• Business Services Catalog process & tools

• Services, Standards committee standards included in project assessments

23 © The Hartford Financial Services Group, Inc., 2006

Summary

• SOA is not an ends in itself, it is a means to achieve business goals

• Without an SOA roadmap and strategy, you cannot know where you are going

• SOA roadmap (maturity model) must be incremental, not big bang

• 3 SOA strategies: process-driven, services-driven, project-driven

24 © The Hartford Financial Services Group, Inc., 2006

Summary (cont)

• Just as IT needs IT governance, SOA requires service governance to grow

• 6 step SOA governance strategy can mature with your organization

• Think strategically, act tactically!!!

25 © The Hartford Financial Services Group, Inc., 2006

Q&A

Thank You

Benjamin Moreland

The Hartford Financial Services Group

Director, Foundation Services,

Enterprise Architecture Group

Find me on: https://www.linkedin.com