case study hole-in-one for workforce management at golf …...hole-in-one for workforce management...

Case Study

Hole-in-One for Workforce Management at Golf Resort

Management in the Rough Wildcat Cliffs Country Club lies at the foot

of North Carolina’s majestic Whiteside

Mountain. It boasts more than 350 acres

of rolling landscape surrounded by lakes,

streams and scenic views at an elevation

of 4200 feet. The residences on the

property provide a cool respite for

business executives, influential leaders,

and heads of government from states

throughout the Southeast.

That said, managing the resort is anything

but leisurely—it takes many people doing

many jobs to make it seem so effortless.

Wildcat Cliffs has employees spread

across four places on the property

including Pro shop, restaurant, fitness

center, and golf course maintenance.

Each location had a biometric time clock.

These clocks provided basic clock-in and

out information, but did no calculations,

applied no rules, added no job codes and

shared no digital data. Managers had no

way to know which employees were

clocked in at what location and no way to

effectively manage their workforce,

resulting in unplanned overtime. Resort

management knew they had a problem

and contacted their payroll provider for

help. When analysis showed that 8% of

wages were going to overtime, the

management team decided it was

time for a change.

Getting into the SwingAs Wildcat Cliffs began to review its

operations it found that there were

several fundamental improvements that

could be made for both managers and

employees. Automated timekeeping

would allow managers to track their

workforce across locations and save time

spent manually aggregating time cards,

assigning job codes, matching wage data

and submitting to payroll. Managers

would have more time to analyze work

patterns and identify additional staffing

needs. In addition, employees would

have easy access to their digital time

cards to see hours worked.

Wildcat Cliffs selected a workforce

management solution that includes

automated timekeeping and the option

of advanced scheduling. New biometric

clocks were installed in all four locations

and connected through an online portal.

Managers can use a mobile app to access

time card data from wherever they are

whenever they want.

Management gains real-time visibility to employees across four locations, reduces overtime with workforce management system.

Behind the scenes at a golf resort is a sizable workforce responsible for smooth daily

operations. They make sure that golfers get on course without delay, are not disturbed

by maintenance, and can relax with a drink or meal after completing their rounds. They

staff fitness facilities and retail shops, and provide expert lessons. Management of this

workforce spread across locations, jobs and shifts can be challenging. A new approach

to timekeeping helped Wildcat Cliffs Country Club reduce overtime, improve job

coverage and give managers more insight into their workforce.

Synopsis• Challenge: Too much unplanned overtime and too little visibility to labor pool moving between four locations.

• Solution: Networked biometric time clocks with central portal made timekeeping transparent for managers and employees.

• Benefits: Reduced overtime, easier job costing, enforced clock-in and breaks, better insight for workforce deployment.

Perfecting the Long and Short GameManagers now can see who is working at all four locations in real time. The new

clocks enforce clock-in time, labor code and meal/rest breaks. Anyone having

trouble clocking in through the biometrics can use a fob instead. The clocks

manage missed punches, so less correction is required.

Clock data is collected remotely and available for both managers and employees.

Rules and calculations are automatic, reducing errors and improving compliance.

Managers can easily spot any remaining issues and make adjustments.

Employees have better assurance that they are paid for the work they do. Those

who take on different work assignments can easily select the proper job code to

receive the proper wage. They can review their time data whenever they want and

identify any issues before the pay period, reducing payroll errors and improving

trust.

Perhaps most significantly, Wildcat Cliffs Country Club managers now have the

time and tools to analyze their operations. They have already hired additional staff

to address under-staffing and overtime conditions identified through this analysis.

“This is one of the best management tools I have had at my disposal in the last 34

years,” says General Manager George Shook. The next step in perfecting their

game is advanced scheduling.

SOLUTION — Workforce Management Suite• TimeWorksTouch for integrated time and attendance tracking

• TimeWorksPlus for cloud-based workforce management

Contact us today formore information.