case study: audit analytics solution for leading airlines - happiest minds

Audit Analytics Solution for leading Airlines

Intelligent Air Audit Solution

BUSINESS REQUIREMENT

Reduce revenue leakage due to fraudulent behavior by agents within/ across GDS (Global Distribution System)

Build a process for Incentivizing Agents

OUR SOLUTION

Intelligent Air Audit Solution that integrates multiple data sources (BIDT, Flight Information, GDS cost file, etc) and identifies fraudulent behaviors

Identified revenue leakage and fraudulent behavior of ticketing practices to the tune of $100-150K per month

Pay per performance pricing model resulting in ROI

Predictive and descriptive analytics (R/ SAS) using Sabre, Galileo, Travelport and Worldspan GDS data sources

Delivers 40+ Audit and Analytics reports on periodic refresh of data

BUSINESSIMPACT

Happiest Minds has a sharp focus on enabling Digital Transformation for customers by delivering a Smart, Secure and Connected experience through disruptive technologies: mobility, big data analytics, security, cloud computing, social computing, M2M/IoT, unified communications, etc. Enterprises are embracing these technologies to implement Omni-channel strategies, manage structured & unstructured data and make real time decisions based on actionable insights, while ensuring security for data and infrastructure. Happiest Minds also offers high degree of skills, IPs and domain expertise across a set of focused areas that include IT Services, Product Engineering Services, Infrastructure Management, Security, Testing and Consulting.Headquartered in Bangalore, India, Happiest Minds has operations in the US, UK, Singapore and Australia. It secured a $52.5 million Series-A funding led by Canaan Partners, Intel Capital and Ashok Soota.

For more information visit www.happiestminds.com. Write to us at business@happiestminds.com

About Us

© Happiest Minds Proprietary

Improved Agent performance and agent acquisition strategy

$

• Inactive Bookings• Duplicate Bookings• Churn Bookings• Fictitious Bookings• Invalid Class/ Flight/ City Pairs• Invoice match analysis

• Agent wise performance analysis• GDS cost and performance• Region wise performance• Seasonality trends• Code share flight performance

Extract

Transform

Load

DATA REPOSITORIESAirAudit Solution Engine

Data Extraction

Data Cleaning

Data preparation

Data Analysis

Report Generation

REPORTING

Audit Analyticsreports

AdvancedAnalytics reports

Audit Analytics Reports

Advanced Analytics Reports

Flight Schedules

BIDT

GDS Costs

Solution Process Flow