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CareLink™
Software for Professional CGM Systems
User Guide
M10552423-021_A
MMT-7340
© 2019 Medtronic. All rights reserved. Medtronic, Medtronic logo and Further, Together are trademarks of Medtronic. ™* Third
party brands are trademarks of their respective owners. All other brands are trademarks of a Medtronic company.iPro™, CareLink™, and Envision™ are trademarks of Medtronic MiniMed, Inc.
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Ascensia, the Ascensia Diabetes Care logo, CONTOUR, and BREEZE are trademarks and/or registered trademarks of Ascensia Diabetes Care Holdings AG.
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Contents
Chapter 1 1 Introduction2 CareLink Software for Professional CGM Systems2 Indication for Use2 Contraindications2 Storage and Transportation information2 Disposal information2 Computer system requirements3 Assistance
Chapter 2 4 One-time software and computer setup5 Register clinic and create administrative user5 Create multiple user accounts6 Set clinic report settings7 General Report Settings7 Analysis Reports Settings8 Required settings for Windows users9 Required Internet browser settings9 Enable JavaScript9 Secure Browsing9 Download and print resources10 Print clinic information10 User security advisory
Chapter 3 12 Using CareLink software with Envision Pro CGMsystem
13 Patient evaluation status14 Confirm the information in the patient record14 Force Close Evaluation14 Enter patient log sheet data14 Open the Logbook15 Add and review events15 Edit events15 Remove events
CareLink Software — User Guide Contents vi
16 Exclude events16 Sort events
Chapter 4 17 Using CareLink software with iPro2 recorders18 Computer setup for iPro2 recorder upload19 Open the patient record20 Setup to upload your meter on Mac21 Setup of LifeScan meters on Mac21 Setup for all other meters or ComLink on Mac22 Upload blood glucose meter data23 Enter patient log sheet data23 Open the Logbook23 Add events24 Exclude BG meter readings24 Edit events24 Remove events25 Sort events
Chapter 5 26 CareLink reports27 View and print patient reports27 About reports28 Area under the curve (AUC)28 Patient Report Settings29 Modify patient report settings29 Restore the default report settings30 Generate a Data Table report30 Export data to character-separated values (CSV) file
Chapter 6 31 Pattern Snapshot report32 Overview of the Pattern Snapshot report32 General statistics33 Observed patterns and some possible causes33 Observed patterns35 Some possible causes44 Sensor data graph
Chapter 7 45 CareLink software ongoing use46 User tasks46 Print more log sheets and other forms46 Change your password or other user information46 Edit patient information46 Move a patient evaluation47 Modify clinic information47 Administrator tasks47 Modify user accounts48 Delete user accounts
CareLink Software — User Guide Contents vii
Appendix A 49 Troubleshooting49 Troubleshooting Envision Pro reference table50 Troubleshooting iPro2 reference table51 CareLink uploader messages with iPro2
Glossary 54
Index 56
CareLink Software — User Guide Contents viii
1
Introduction
Welcome to CareLink Software for Professional Continuous Glucose Monitoring (CGM)Systems
Thank you for your trust in Medtronic products and services.
• This user guide provides the information that you need for setting up and using the CareLink
Software for Professional CGM Systems.
• You will find a page like this at the beginning of each chapter. This page provides a basic
overview of that chapter, and the steps to take to complete each task.
CareLink Software — User Guide Introduction 1
CareLink Software for Professional CGM Systems
CareLink Software for Professional CGM Systems, MMT-7340 (CareLink software), is a web-based
system designed to generate reports and store data.
Indication for Use
The CareLink software is intended for use by healthcare professionals, for the purpose of
analyzing and displaying uploaded data. This information is intended to supplement, not
replace, blood glucose information obtained using standard home glucose monitoring devices.
The information may allow identification of patterns of glucose-level excursions above and below
a desired range, facilitating therapy adjustments, which may minimize these excursions.
Contraindications
None known.
Storage and Transportation information
Not applicable.
Disposal information
Not applicable.
Computer system requirements
Computers that run CareLink software must have the following software installed:
• Operating system:
- Microsoft Windows 7 Ultimate, 32-bit or 64-bit
- Microsoft Windows 8 Enterprise, 32-bit or 64-bit, from the desktop only
- Microsoft Windows 8.1 Enterprise, 32-bit or 64-bit, from the desktop only
- Microsoft Windows 10, 32-bit or 64-bit, from the desktop only
- Mac OS 10.10 (Yosemite)
- Mac OS 10.11 (El Capitan)
- Mac OS 10.12 (Sierra)
- Mac OS 10.13 (High Sierra)
- Mac OS 10.14 (Mojave)
• Internet browser:
NOTE: On Windows 8 and 8.1, from the Start screen, click the Desktop tile and makesure you are viewing the desktop before you open your browser.
- On Windows only: Microsoft Internet Explorer 8, 9, 10, or 11, 32-bit or 64-bit
- Mozilla Firefox 38
- On Mac OS only: Apple Safari 8, 9, 10, 11, or 12
• Adobe Reader 5.0 or greater
CareLink Software — User Guide Introduction 2
• Display: 1024x768 resolution (minimum) For CareLink software with iPro2:
• On Windows only: Universal Serial Bus (USB) device drivers for meters that use a USB cable
to connect to the computer to upload data. For more information, see the instructions
provided by the meter manufacturer.
NOTE: Some meter manufacturers may not provide a USB device driver for uploading toWindows 7, 8, 8.1, and 10 (32-bit and 64-bit). If your computer is running one of these
operating systems, you may need to use the manufacturer's serial cable.
Depending on the brand and model of blood glucose meter you have, you may need a
serial (COM) port for the CareLink uploader to communicate with the meter.
CareLink software does not support USB uploads for all meters.
• On Mac OS only: Serial port driver for uploading blood glucose meters. For details, see Setup
to upload your meter on Mac on page 20. Computers that run CareLink software must also be compliant with IEC 60950-1 or an equivalent
safety standard.
Assistance
For residents in countries outside the United States, contact your local representative or
helpline. See the contacts listed in the beginning of this user guide, or access the following URL
for international contact information:
http://www.medtronicdiabetes.com/customer-support/international-contacts
CareLink Software — User Guide Introduction 3
2
One-time software and computer setup
Key Notes:
• Usernames for CareLink software must be unique among all clinics in the system, not just
your clinic.
• Choose at least two people to be administrative users. One of them should complete the
CareLink software setup for the clinic.
• Use either http://envisionpro.medtronic.com or http://ipro.medtronic.com to log into the
Medtronic CareLink software.
CareLink Software — User Guide One-time software and computer setup 4
Register clinic and create administrative user
When you access CareLink software for the first time, you are guided through a process to
register your clinic and create an administrative user. The administrative user is the person who
creates, adds, and deletes user accounts for the rest of the clinic's staff.
NOTE: Initially, choose one person to be the first administrator for your clinic, and registeryour clinic only once using the Register Clinic link. After the initial registration, giveadministrative privileges to at least two users to ensure an administrative user can access
the system at all times.
CAUTION: Do not create more than one clinic account for your clinic. If each user registersanother clinic, then the patient records divide into separate clinic accounts and are not
accessible to all users.
1 On the computer, open your Internet browser and go to http://envisionpro.medtronic.com.
NOTE: On Windows 8 and 8.1, from the Start screen, click the Desktop tile and make
sure you are viewing the desktop before you open your browser.
If you cannot access the CareLink software, check your web browser settings to verify that
JavaScript and Transport Layer Security (TLS) protocol 1.2 are enabled. See Required Internet
browser settings on page 9 for additional information. If you still cannot access the
website, check with your network administrator to find out if your Internet access is
restricted.
2 If necessary, click Change country/language, and follow the on-screen instructions.
3 Click the Register Clinic link near the bottom of the screen and follow the on-screen
instructions.
4 Sign into the CareLink software.
5 To sign out of CareLink software, click Sign out near the top right corner of your screen.
Create multiple user accounts
For administrator tasks, modifying user accounts or deleting user accounts, see Administrator
tasks on page 47.
CareLink Software — User Guide One-time software and computer setup 5
An administrator has administrative privileges that allow them to add and delete user accounts
and also change the password or other information in the account.
Set up an account for each individual user and delete accounts for individuals who no longer
need access.
1 Sign into CareLink software.
2 In the Clinic Settings tab, click Users. The existing user accounts are displayed.
Only an administrator can see the Users tab.
3 Click the Create new user button.
4 Enter the required information about the user.
5 To make the user an administrator, check the Administrative Privileges check box.
Important: Always have at least two individuals with administrative privileges. If anadministrator is no longer available, add a new one to ensure an administrator can
access the system at all times.
6 Click Save.
NOTE: Usernames for CareLink software must be unique among all clinics in the system,not just your clinic. If the username you entered is not available, the system informs
you to try a different username.
7 Record the username and password to provide them to the user. The user needs this
information to sign in and select a new password.
Repeat this procedure for each user account that you need to create.
Set clinic report settings
The clinic report settings are the default settings for each new patient record. They are like a
template for new patient records.
xxxxxxx xxxxx xxxxxx xxxxxxx xxxxx
xxxx
xxxx
xxxx xxxx xxxxxx xxxx xxxxxxx
xxxxxxx xxxxx xxxxxx xxxxx xxxxx xxxx
xxxx
xxxx
xxxx xxxx xxxxxx xxxx
xxx
xxx
xxx xxx xxx xx xxxxxx
xxxxxxxx xxxx xx xxx xxx xxxxx xxx xxxx xxx x
xxxx xxx xxx
xxxxxxxx xxxx xx xxx xxx xxxxx xxx xxxx xxx x
xxxx xxx xxx
xxxxxxxx xxxx xx xxx xxx xxxxx xxx xxxx xxx x
NOTE: Changes to the clinic report settings do not affect the reports for any existingpatient.
If a patient has unique needs, you can customize these settings later for individual patients.
1 Click the Clinic Settings tab. The Report Settings for the clinic appear.
CareLink Software — User Guide One-time software and computer setup 6
If the Clinic Settings tab does not appear, click the Home tab. The Clinic Settings tab
should now appear.
2 In Report Settings, set the General Report Settings and the Analysis Reports Settings.
For more information about these settings, see the following two sections, or click the help
icon in CareLink software for each section.
3 When you are finished, click Save.
The clinic settings take effect for all new patients added to the system after you change the
settings. Previously added patients and previously generated reports are not affected.
However, changes to Glucose Units and Time Display will apply to all patients in the system.
For more details about how to set different report settings for a particular patient, see Patient
Report Settings on page 28.
General Report Settings
The General Report Settings determine how glucose and time information will be displayed in
patient reports.
• Glucose Target Range fields: Select a glucose target range to use in the reports.
- For High Value: Enter the glucose value that represents the upper limit of the glucose
target range for this patient. The system uses the High value in reports to show the
range that is above the glucose target range.
- For Low Value: Enter the glucose value that represents the lower limit of the glucose
target range for this patient. The system uses the Low value in reports to show the
range that is below the glucose target range.
• Glucose Limits fields: Select a glucose value to use in the reports.
- For Highest Limit: Enter the glucose value that represents the highest limit for this
patient. CareLink software uses the highest limit in reports to show glucose excursions
that are above the Highest Limit.
- For Lowest Limit: Enter the glucose value that represents the lowest limit for this
patient. CareLink software uses the lowest limit in reports to show the glucose
excursions that are below the Lowest Limit.
• Glucose Units: Select the appropriate units to display glucose amounts in the system and
reports (mmol/L or mg/dL).
• Time Display: Select 12 hour or 24 hour time display format.
Analysis Reports Settings
The Glucose Target Range fields specify a Before meal and After meal glucose target range for
each of the three meal periods. The overnight periods of Evening and Sleeping contain a single
target range. Enter a high glucose value and low glucose value for a target range according to
the following rules.
• When selecting mmol/L as the glucose units:
CareLink Software — User Guide One-time software and computer setup 7
- The format to enter the Low glucose value for the target range is x.x mmol/L (for
example, 5.6 mmol/L).
The low glucose value must be at least 0.6 mmol/L greater than the Lowest Limit and
cannot be higher than 7.8 mmol/L.
- The format to enter the High glucose value for the target range is xx.x mmol/L (for
example, 12.3 mmol/L).
The High glucose value must be at least 4.4 mmol/L and must always be 1.1 mmol/L
lower than the Highest Limit.
• When selecting mg/dL as the glucose units:
- The format to enter the Low glucose value for the target range is xxx mg/dL (for
example, 123 mg/dL).
The Low glucose value must be at least 10 mg/dL greater than the Lowest Limit and
cannot be higher than 140 mg/dL.
- The format to enter the High glucose value for the target range is xxx mg/dL (for
example, 123 mg/dL).
The High glucose value must be at least 80 mg/dL and must always be 20 mg/dL lower
than the Highest Limit. Time periods are used to identify which meal to associate with each meal marker. For
example, if the breakfast time period is set from 06:00 to 10:00 and lunch is set from 10:00 to
15:00, then a meal marker entered for 09:30 would be interpreted as a breakfast marker, and a
meal marker entered for 12:30 would be interpreted as a lunch marker.
The duration of each period must be at least 0.5 hours. The end time of a period can be different
from the start time of the next period, so gaps between periods may exist. The one exception
to this rule is that the end of Evening must be the same as the start of Sleeping.
A post-meal analysis is used to generate statistics from data collected after a meal. The Post-
Meal Analysis window can extend up to 4.0 hours after a meal event. The duration of the analysis
window must be at least 0.5 hours. The start time can range from 0.0 to 3.5 hours and the end
time can range from 0.5 to 4.0 hours.
Required settings for Windows users
When running the Windows operating system, follow these additional steps to prepare your
computer for uploading device data.
1 Make sure that User Account Control is enabled. By default, User Account Control is already
enabled, so it is likely that you do not have to enable it. For details, please see the Microsoft
documentation.
2 Close Internet Explorer.
3 When using the Windows 7 operating system:
a. Navigate to Start > All Programs.
b. Right-click on the Internet Explorer menu item.
CareLink Software — User Guide One-time software and computer setup 8
When using the Windows 8 or Windows 8.1 operating system:
a. From the Start screen, click the Desktop tile and make sure you are viewing the desktop.
b. Right-click on the Internet Explorer icon in the task bar.
c. In the menu that appears, right-click again on Internet Explorer.
When using the Windows 10 operating system:
a. Navigate to Start > All Apps > Windows Accessories.b. Right-click on the Internet Explorer menu item.
4 Select Run as Administrator.
5 When the User Account Control window is displayed, click Allow or Yes.
NOTE: If you are not logged in as an administrator on your computer, you may be
asked to enter an administrator user's password.
Required Internet browser settings
On all computers where you plan to use CareLink software, your Internet browser must have the
following settings enabled:
• JavaScript
• Transport Layer Security (TLS) protocol version 1.2
• Cookies
• ActiveX
Enable JavaScript
The software uses JavaScript to perform some of its functions. JavaScript is enabled by default
for most Internet browsers. If the JavaScript setting for your Internet browser is disabled, you
need to enable this setting to use the system.
Secure Browsing
To keep your therapy management information private, always remember to log off of the
system by clicking the Sign out hyperlink.
Download and print resources
When finished setting up CareLink software for the clinic, click the Resources hyperlink in
CareLink software to download document resources such as patient log sheets and other useful
materials.
For example, you can download a sample Patient Consent Form in Microsoft Word format. This
form allows you to easily create Patient Consent Forms that are appropriate for your office.
CareLink Software — User Guide One-time software and computer setup 9
Medtronic provides these resources free of charge. Medtronic may occasionally update these
resources based on feedback from users like you.
Print clinic information
The Clinic Information tab displays the Quick Response (QR) code and clinic identification (ID).
The system generates a random clinic ID. When using the CareLink software with the Envision
Pro CGM system, the Envision Pro app scans the QR code and populates the Clinic ID field.
To print the clinic Information to scan the QR code for future Envision Pro evaluations, from the
Clinic information tab, click Print.
User security advisory
Your safety and the privacy of your information are of highest importance to Medtronic. To help
us ensure that our CareLink software products work correctly and securely, please consider these
good practices and precautions to help keep your computer system safe and secure:
• Use a supported operating system and browser. Even though CareLink software may let you
proceed with an operating system or browser that is not validated, it is better to use one
of the fully supported configurations.
• Keep your computer system up-to-date by using the most current versions of your operating
system, browser, plug-ins, and Java run-time environment. Updates are sent to respond to
possible security issues.
• Use a strong password. The most important factors are length and to avoid common
spellings of words. Some password vaults offer the ability to create very strong passwords
and provide them on demand.
• Do not disclose your password to anybody.
• Do not reply to an email that requests you to disclose your password. Contact your local
representative or helpline immediately and do not reply to the email. Medtronic never asks
for your password. If a Medtronic representative requests your password, ask to speak to a
manager immediately.
• Change your password immediately if you think your password has been compromised.
• Change your password every 3–6 months.
• If you suspect someone might have accessed the account, contact your local representative
or helpline immediately.
• Use reputable security software, including firewall features on your computer that provides
protection against viruses, adware and other forms of malicious software (also known as
malware).
• Consult with your Internet service provider regarding security for your access point (typically
your modem) and router.
CareLink Software — User Guide One-time software and computer setup 10
• Be careful when you open email from someone you don't know, or when you visit websites
from links in emails. Many websites and emails are malicious and are designed to
compromise your computer system.
• To guard against accidental contact with malicious software, use the strongest settings on
your computer security software.
CareLink Software — User Guide One-time software and computer setup 11
3
Using CareLink software with EnvisionPro CGM system
Key Notes:
• The Envision Pro app creates a patient record. Sensor data stored in the recorder is available
automatically in CareLink software as soon as the evaluation ends. Use the CareLink software
to confirm the patient record, enter events, and access reports.
• There are two modes for the Envision Pro app, the Patient mode and the Healthcare
Professional (HCP) mode:
1 Patient Mode: when performing the evaluation, events upload automatically into
CareLink software and appear on the reports.
2 Healthcare Professional (HCP) Mode: when performing the evaluation, the app does not
capture or upload events into CareLink software. HCPs can enter events manually into
CareLink software from the patient's paper log sheet. If manually entered, events appear
in the reports.
CareLink Software — User Guide Using CareLink software with Envision Pro CGM system 12
Patient evaluation status
Patient evaluations generated through the app appear in the Home page. If this is a new
patient, the evaluation is in bold. The clinic name and clinic ID are at the top of the Home page
screen. Your clinic’s patient list is in the middle of the screen, showing one sample patient record.
Evaluation Start Date column and Status column on the Home page apply only when the
software is being used with the Envision Pro CGM system:
The Evaluation Start Date column indicates the date when the evaluation started. While the
evaluation is underway, this column indicates how many days passed since the evaluation
started. Once the evaluation completes, it tells how many days of data are included in the report.
The Status column indicates the status of the evaluation:
• When the evaluation starts, it says Active Evaluation.
• After seven days, when the status changes to Data Upload Needed, upload the data using
the Envision Pro app.
- If the patient uses the app, the app notifies the patient that the evaluation is
complete. To end the evaluation and upload the data, the patient must follow the app
instructions.
- If the evaluation starts in HCP mode, instruct the patient to return the recorder and
completed paper log sheet. Open the app in HCP mode and ensure the recorder is
within close range. To end the evaluation and upload the data, follow the app
instructions.
• Once the evaluation ends, the final data is uploaded to CareLink software, reports are
generated, and the status changes to Report Ready. An * after Report Ready means there
are no events logged. You can open the CareLink software logbook and add events if
needed.
• If the status changes to Force Close Needed, the evaluation did not end properly before the
Envision recorder battery depleted.
- Use the CareLink software to force close the evaluation.
- To close the evaluation, open the patient record and follow the instructions in the
CareLink software.
- After the evaluation closes, all uploaded data is visible in the CareLink software and can
be used to generate reports.
NOTE: If the patient evaluation starts in HCP or Patient mode and the data did not
upload, no reports or data are available.
• If there is no evaluation data in the patient record or if this is not an Envision Pro evaluation
(as in the case of an iPro2 evaluation), the evaluation status shows "---". The status also
changes to "---" four weeks after the evaluation ends.
CareLink Software — User Guide Using CareLink software with Envision Pro CGM system 13
Confirm the information in the patient record
For a new patient record or a returning patient with updated patient information, confirm the
information is correct.
1 Select the patient whose name appears in bold and click the Open patient button. You can
also double-click the patient in the list.
2 If any information is incorrect, edit as needed. Click Confirm when complete. (These steps
do not apply to returning patients with unchanged information)
To modify the patient information, click the Edit Patient Information link on the patient’s
record.
Force Close Evaluation
If “Force Close Needed” appears in the Patient List, open the patient record. If the Force CloseEvaluation button appears on the patient record, the evaluation did not end properly before
the Envision recorder battery depleted. The evaluation must be forced closed. If data is
available, the system generates reports after you close the evaluation.
The Force Close Evaluation button is available if an evaluation is still active or when data needs
to be uploaded. Do not click the Force Close Evaluation button unless there is no way to
retrieve data from the recorder, for example, if the recorder is lost. If data is available, reports
generate after the evaluation is force closed.
To start a new evaluation for the same patient, force close the evaluation to clear the patient's
previous evaluation and then start a new evaluation.
Enter patient log sheet data
When the evaluation is done in HCP mode and the patient is not using the app, the HCP must
enter events manually into the software.
In the Logbook screen, manually enter events that the patient recorded on the paper log
sheet, such as meals, medication, exercise, or other. You can include details of an event, such as
the intensity of the exercise or the size of the meal.
NOTE: Enter event time and date accurately as this impacts the CareLink reports.
Open the Logbook
To open the Logbook, click the Open Logbook button found on the patient record screen.
CareLink Software — User Guide Using CareLink software with Envision Pro CGM system 14
Add and review events
Events upload automatically when the evaluation is done in Patient mode. This is where
patients log events on their mobile device. Events uploaded in Patient mode can be viewed
and edited. In the Logbook screen, you can review and add events manually. To see additional
details, hover over certain icons with the mouse. For example, when hovering over a meal
icon, you can see if the meal was:
• small, medium, or large
• unknown size, if meal size was not indicated
When adding Sleep information, enter the bedtime in the primary "Time" area located at the
top of the window, click the "Wake-Up" box in the Sleep icon area to activate and enter the
wake-up time. The bedtime and wake-up time need to be entered to log a sleep event.
1 Click the Add button. A small window appears to enter an event in the Logbook.
2 Enter the date and time. Select the appropriate check box or button for the event. If the
patient recorded more than one event at the same time, such as a meal and exercise, you
must enter them both in one event.
NOTE: If a daylight saving time change occurred during the evaluation, or after theevaluation but before you are entering the data, enter all log sheet events that
occurred before the time change according to the old time.
3 Click Enter. The information goes into the Logbook, but a new empty data event window
stays open and is ready for the next event.
4 When you are finished adding Logbook events, click the X in the upper right corner of the
data event window to close it.
5 When finished using the Logbook, click Done to return to the patient record screen.
Edit events
You can edit Logbook events that have been entered manually.
1 In the patient’s Logbook screen, click on a Logbook event to highlight it, then click the Edit
button. The Logbook event opens in a small window.
2 Edit the information as needed, and click Enter.
3 When finished using the Logbook, click Done to return to the patient record screen. The
reports regenerate automatically.
Remove events
You can remove events from the Logbook so that they do not appear on the patient‘s reports.
You can remove both the events you entered manually or uploaded with the Envision Pro
app.
1 In the patient's Logbook screen, click on a Logbook event to highlight it, then click the
Remove button.
CareLink Software — User Guide Using CareLink software with Envision Pro CGM system 15
2 A small window appears, asking you to confirm that you want to remove the event. Click
Remove. The event no longer appears in the Logbook. When you view the patient‘s
reports, the events that you removed do not appear on the reports.
3 When finished using the Logbook, click Done to return to the patient record screen. The
reports regenerate automatically.
Exclude events
To exclude an event from the reports, follow these steps.
1 From the Logbook screen, check the box of a specific event in the Exclude column.
2 Click the Done button in the lower right corner. The event does not appear in the report.
To add an excluded event back into the reports, uncheck the box in the Exclude column.
Sort events
To sort the events in the Logbook, click on a column heading. This helps you find events in
the Logbook. Sorting events does not affect how patient data appears on reports.
Click the column heading twice to reverse the sort order.
CareLink Software — User Guide Using CareLink software with Envision Pro CGM system 16
4
Using CareLink software with iPro2recorders
Key Notes:
• Create a new record or verify that a record already exists for that patient. Use the Internet
browser to upload the iPro2 recorder data for that patient.
• BG readings are essential for iPro2 reports. Manually enter BG readings and other events
from the patient's paper log sheet in CareLink Software.
• You can upload patient meter data directly into CareLink software. The meter data adds
automatically into the CareLink Logbook. Do not change the time or date on the meter
before uploading.
• Enter any additional data that a patient has recorded on their paper log sheet into the
CareLink Logbook. You can exclude BG meter readings or remove manually entered patient
events from the Logbook.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 17
Computer setup for iPro2 recorder upload
CareLink software needs the CareLink uploader application (uploader) to be installed first. The
uploader includes the installation of hardware drivers to upload patient data from the iPro2
recorder.
Before beginning computer setup, note the following requirements:
• Some operating systems require administrative privileges for each computer to upload the
installer and meters. Ask a user with administrative privileges, such as your network
administrator, to sign in to each computer to allow the software to install.
• Install the uploader on each computer that is used to upload sensor data from an iPro2
recorder.
• If the computer runs Windows 7, 8, 8.1, or 10, see Required settings for Windows users on
page 8 before completing this procedure.
• When you use a Mac computer, you might need a new cable to install a software driver to
upload data from the blood glucose meter. For details, see Setup to upload your meter on
Mac on page 20.
CAUTION: Do not connect the Dock to the computer until specifically told to do so whenreviewing the on-screen instructions. If you connect the Dock before the CareLink uploader
is installed, you may see the Microsoft Windows installation wizard for new hardware. Closethe wizard screen or cancel the procedure and do not follow the instructions in the wizard.The wizard can prevent the Dock driver from proper installation.
1 Sign in to CareLink software.
2 On the Home screen, a Patient list is displayed. Click to select a patient from the PatientList.
Choose the Sample M. Patient when installing the CareLink uploader for the first time on
each computer. If you already have a list of patients, type Sample Patient in the Search
box to find the sample patient in the Patient List, and click on the sample patient to select
it.
3 Click the Open patient button at the bottom of the screen. The patient record is displayed
on the Patient screen.
4 Click the Upload iPro2 button to be directed to the required link.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 18
NOTE: When a message asks to upload another evaluation for the sample patient, clickYes. This dialogue prevents multiple evaluation uploads for the same patient on the
same day. This dialogue is not relevant when installing the CareLink uploader.
5 After 20 seconds, when the "CareLink uploader installation needed" dialogue box appears,
click the Download CareLink Uploader Installer link. Install the CareLink uploader once on
each computer.
6 Choose the installation language, and click OK.
7 When prompted to allow the CareLink uploader to install, follow the on-screen instructions
to set up the CareLink uploader.
a. Allow time for the installation process.
b. Read the license agreement.
c. Click "I accept the agreement".
Important: When prompted, disconnect any medical devices from the computer.
d. Confirm all medical devices are disconnected.
e. Click OK.
Allow time for the installation process to complete.
8 When the installation is complete, click Finish.
9 When the installation dialogue box appears, click the red X in the top right corner to close
this page.
10 Choose the Sample M. Patient record and click the Upload iPro2 button to launch the
CareLink uploader.
NOTE: If you see a message asking you to upload another study for the patient, clickYes.
11 When a message appears, confirm that you want to start the CareLink uploader.
NOTE: The message varies depending on your browser. To stop the security message
from appearing every time the CareLink uploader launches, click Upload iPro2.
12 After you confirm the CareLink uploader launched successfully, click the Home tab to close
the sample patient record. The computer is now ready for you to upload patient data.
13 Repeat this process on each computer used to upload sensor data from an iPro2 recorder.
14 All computers used to open and view reports must have Adobe Reader installed. If Adobe
Reader is not installed, go to http://www.adobe.com/reader.
Open the patient record
1 On the computer, open your Internet browser and go to http://envisionpro.medtronic.com.
2 Sign in to CareLink software using your username and password.
If you are already signed in, click the Home tab.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 19
3 Type any of the following into the Search box to find the patient record:
- First name
- Last name
- Patient ID or Management ID
- Date of birth or Patient Creation Date
As you type, the Patient List displays matching patient records from previous evaluations.
NOTE: Depending on the CareLink settings in your country, you may not be allowed toenter personal information.
4 To open the patient record, choose the patient from the list using one of these methods:
- Click Open patient.
- Double-click the patient name.
For the patient using iPro2, the Evaluation Start Date and Status columns display "---".
5 To add the patient manually:
a. Click New patient.
The Create New Patient screen appears.
b. Enter the identifying information for the patient.
The patient’s name or patient ID that you enter appears on reports.
c. Click Save when you are finished.
CAUTION: Make sure to thoroughly search for the patient in CareLink software beforeadding a new patient record. If your clinic has already conducted an evaluation for the
patient, open the existing patient record. Avoid creating multiple records for onepatient, as this will make the patient's data more difficult to find in the software.
6 To modify the patient information, click the Edit Patient Information link on the patient's
record.
Setup to upload your meter on Mac
To upload a supported Ascensia meter (BREEZE, CONTOUR, or CONTOUR NEXT family of
products) that has a USB connector on a Mac computer, select your meter and complete the
upload procedure. No additional setup is needed.
To upload any other blood glucose meter on a Mac computer, please follow the instructions in
this section for your meter and operating system version. After you have set up your computer
for uploading your meter, you do not need to complete these steps again.
NOTE: Medtronic Diabetes cannot guarantee the availability of cables, adapters, and
software drivers from other manufacturers. Websites of other manufacturers may change.
Setup of LifeScan meters on Mac
Setup for all other meters or ComLink on Mac
CareLink Software — User Guide Using CareLink software with iPro2 recorders 20
Setup of LifeScan meters on Mac
1 Get a serial cable from the meter manufacturer. You will need a serial cable because at the
time of this publication, the USB cable from LifeScan does not work with Mac OS.
2 Get a USB-to-serial adapter that is compatible with your Mac operating system, such as the
USBGEAR RS-232 Serial Adapter DB-9 Male. You need a USB-to-serial adapter because Mac
computers do not have serial ports.
Important: If you have a different adapter, install the driver provided by the adaptermanufacturer. Do not continue with the instructions in this section.
3 When you use the USBGEAR RS-232 Serial Adapter, click the following hyperlink to install
the software driver:
http://www.ftdichip.com/Drivers/VCP/MacOSX/FTDIUSBSerialDriver_v2_2_18.dmg.
NOTE: This website is in English only.
Select the driver called FTDIUSBSerialDriver_10_4_10_5_10_6_10_7 and follow the on-screen
instructions.
4 When prompted, enter your Mac username and password. The username you enter must
have administrative privileges on your computer.
5 When prompted, restart the computer.
Setup for all other meters or ComLink on Mac
1 Get a serial cable from the meter manufacturer. You need a serial cable because most meter
manufacturers that provide USB cables do not provide support for Mac computers.
2 Get a USB-to-serial adapter that is compatible with your Mac operating system, such as the
USBGEAR RS-232 Serial Adapter DB-9 Male. You need a USB-to-serial adapter because Mac
computers do not have serial ports.
Important: If you have a different adapter, install the driver provided by the adapter
manufacturer. Do not continue with the instructions in this section.
3 When you use the USBGEAR RS-232 Serial Adapter, click the following hyperlink to install
the software driver:
http://www.ftdichip.com/Drivers/VCP/MacOSX/FTDIUSBSerialDriver_v2_2_18.dmg.
NOTE: This website is in English only.
Select the driver called FTDIUSBSerialDriver_10_4_10_5_10_6_10_7 and follow the on-screen
instructions.
4 When prompted, enter your Mac username and password. The username you enter must
have administrative privileges on your computer.
5 When prompted, restart the computer.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 21
Upload blood glucose meter data
To upload data to CareLink software from several blood glucose meters, obtain a meter cable
from the meter manufacturer. Meter cables are not supplied as part of the iPro2 recorder.
When you use a meter that is not compatible with CareLink software, manually enter the BG
meter readings into CareLink software. For a list of compatible meters see
http://ipro.medtronic.com.
CareLink software will compare the time and date of the computer to the time and date of
the meter. If the meter time is incorrect, CareLink software uses the computer's time to
automatically correct the BG meter reading times. Do not change the time or date on the
meter before uploading.
NOTE: If you uploaded an evaluation from an iPro2 recorder and there was a time changeon the computer, contact your local representative or helpline for assistance in uploading
the meter.
If the patient's meter is not supported, enter BG meter readings manually. See Enter patient log
sheet data on page 23 for instructions.
NOTE: You can upload only one meter per evaluation.
1 When the CareLink uploader successfully uploads the data, the message The upload hassuccessfully completed appears, click OK. The page updates and displays the new data.
Click the Upload iPro2 button.
When the message Evaluation Incomplete appears, choose the appropriate option to enter
data:
- Upload BG Meter- Add Logbook Data
You can also choose to enter BG meter readings manually using the Logbook. For details,
see Enter patient log sheet data on page 23.
2 Click Upload BG Meter button to relaunch the CareLink uploader to upload the BG readings
from the meter.
3 Follow the on-screen instructions.
4 When prompted, connect the meter to the computer using the appropriate cable (supplied
by the meter manufacturer).
CareLink Software — User Guide Using CareLink software with iPro2 recorders 22
CareLink software tells you when the upload is successfully completed.
5 Disconnect the meter from the computer.
Enter patient log sheet data
The Logbook screen in CareLink software allows you to manually enter BG meter readings and
other events that the patient recorded on the paper log sheet, such as meals, medication,
exercise, or other. You are able to include details of an event, such as the intensity of the exercise
or the size of the meal.
You can exclude BG meter readings from being used for sensor calibration, and update or remove
manually entered events from the patient data if necessary.
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Open the Logbook
To open the Logbook, click the Open Logbook button found on the patient record screen.
Add events
CareLink software calibrates the sensor glucose data using the patient’s BG meter readings
that are uploaded from a meter or entered manually. If you cannot upload data from the
patient’s meter, then you must enter BG meter readings manually in the Logbook.
1 Click the Add button. A small window appears where a new event can be entered in the
Logbook.
2 Enter the date and time. If the event is a BG meter reading, enter the BG value. If it is a
different event, select the appropriate check box or button for the event.
If the patient recorded more than one event at the same time, such as a meal and a BG
meter reading, you must enter them both in one event.
NOTE: If a daylight saving time change occurred during the evaluation, or after theevaluation but before you are entering the data, enter all log sheet events that
occurred before the time change according to the new time.
3 Click Enter. The information goes into the Logbook, but a new empty data event window
stays open and is ready for the next event.
4 When you are finished adding Logbook events, click the X in the upper right corner of the
data event window to close it.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 23
5 When you are finished using the Logbook, click Done to return to the patient record screen.
NOTE: Only BG meter readings between 2.2 and 22.2 mmol/L (40 and 400 mg/dL) are
used for calibration.
Exclude BG meter readings
You can tell CareLink software to exclude a BG meter reading so that it is not used to
calibrate the sensor glucose data and is not included in the reports.
For example, if the patient allowed a different person to use the meter, or if a control solution
was used but the BG meter reading was not marked as a control reading in the meter, you
would not want these BG meter readings to be used to calibrate the sensor glucose data.
1 In the patient’s Logbook screen, click the Exclude check box for each BG event that you
want to exclude from the calibration.
2 When you are finished using the Logbook, click Done to return to the patient record
screen. The reports regenerate automatically.
When you view the patient’s reports, the excluded BG meter readings do not appear, and
they do not affect the sensor information in the reports.
Edit events
You can edit Logbook events that have been entered manually. Events that were uploaded
from a meter cannot be edited but can be excluded. Calibration does not use the BG values
marked as excluded in the Logbook screen. In addition, excluded events do not appear in the
reports. For more information about a specific event, hover over the event icon.
1 In the patient’s Logbook screen, click on a Logbook event to highlight it, and then click the
Edit button. The Logbook event opens in a small window.
2 Edit the information as needed, and click Enter.
3 When you are finished using the Logbook, click Done to return to the patient record
screen. The reports regenerate automatically.
Remove events
You can remove events from the Logbook so that they do not show up on the patient’s
reports. You can remove Logbook events that have been entered manually. Events that were
uploaded from a meter cannot be removed. They can only be excluded from calibration and
reports.
1 In the patient’s Logbook screen, click on a Logbook event to highlight it, and then click the
Remove button.
2 A small window appears, which asks you to confirm that you want to remove the event.
Click Remove. The event no longer appears in the Logbook. When you view the patient’s
reports, the events that you removed will not show on the reports.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 24
3 When you are finished using the Logbook, click Done to return to the patient record
screen. The reports regenerate automatically.
Sort events
To sort the events in the Logbook, click on a column heading. This helps you find events in
the Logbook. It does not affect how patient data appears on reports.
Click the column heading twice to reverse the sort order.
CareLink Software — User Guide Using CareLink software with iPro2 recorders 25
5
CareLink reports
Key Notes:
• You can modify a patient's Report Settings, such as the glucose target range and meal
periods, and regenerate reports from an evaluation.
• Reports show up to seven 24-hour periods of evaluation data that can span up to eight
calendar days.
• The Portable Document Format (PDF) reports easily print and store electronically.
CareLink Software — User Guide CareLink reports 26
View and print patient reports
After you upload and enter all of a patient’s evaluation data into CareLink software, you have
two options to view the patient’s reports:
• View and print the reports individually
• Print all reports
1 From the Home tab, use the Search box to find the patient record.
For more instructions on how to find a patient record, see Open the patient record on page 19.
2 On the patient record screen, you can find the dates for all of the evaluations conducted
for this patient. The most recent evaluation is displayed first. You can scroll down to find
older evaluations.
3 Select the evaluation and click the name of the report. To print all of the main reports, click
Print all reports.
4 To print, use the print functions that are set up on the computer. For example, you may
need to click a printer icon, or you may need to select File > Print.
About reports
CareLink reports show up to seven 24-hour periods of evaluation data that may span eight
calendar days. The reports are created in PDF format, so they can easily be stored electronically
or printed. The five main reports are:
• Daily Overlay (one page) - provides an overlay of the sensor traces for each day on a single
24-hour graph, so that you can look for trends or excursions that occur around the same
time each day. This report also provides daily statistical information, including an Excursion
Summary of highs and lows, and Duration Distribution pie charts. The Duration Distribution
pie charts show what percent of each day the patient spent above, below, and within the
target range.
• Overlay by Meal (two pages) - provides an overlay of the sensor traces from each day of the
evaluation, broken down into meal and overnight periods. The meal overlay graphs are only
created if meal events are entered into the CareLink Logbook. The patient's Report
Settings, if different from the clinic Report Settings, determine what the periods are. The
sensor traces for each day are overlaid, so that you can look for trends at certain times
related to meal or overnight periods. This report lines up glucose sensor traces before and
after each meal and is especially useful if patients eat meals at varying times each day.
• Daily Summary (two pages) - provides a summary of each full or partial 24-hour period of
the evaluation, including both the sensor trace and events such as meals, medication, and
exercise. The report includes details of the events, for example the intensity of the exercise
or the size of the meal.
CareLink Software — User Guide CareLink reports 27
• Pattern Snapshot (one page) - provides a summary of daily glucose information and up to
three observed patterns. This report has three sections consisting of general statistics,
observed patterns and some possible causes, and an overlay graph.
• Patient Notes - provides a summary of the event markers recorded in the system. This report
includes a chronological listing of all patient events for a given time period. Each event is
represented by a corresponding icon and includes event details.
Area under the curve (AUC)
AUC information appears in the Excursion Summary on the Daily Overlay report. AUC provides
more insight into how much time the patient's glucose was high or low, in addition to the
severity of excursions outside of the target range. A high AUC indicates more excursions or more
severe excursions. The closer the AUC is to zero, the more the patient's glucose stayed within
the target range.
AUC calculations are reported in mmol/L per day (mg/dL per day). The Daily Overlay report
provides two AUC amounts for each day: AUC Above Limit and AUC Below Limit.
• AUC Above Limit: this statistic provides a relative indication of the overall extent and
duration of high glucose excursions over the entire day. The calculation is dependent on
the patient Glucose Target Range High setting. The High limit value is subtracted from each
individual sensor glucose value that exceeds the limit. The differences are added together
and the sum total is divided by the total number of sensor glucose values that exist for the
day.
• AUC Below Limit: this statistic provides a relative indication of the overall extent and
duration of low glucose excursions over the entire day. The calculation is dependent on the
patient Glucose Target Range Low setting. Each individual sensor glucose value that exceeds
the limit is subtracted from the Low limit value. The differences are added together and the
sum total is divided by the total number of sensor glucose values that exist for the day.
Patient Report Settings
When you first add a patient into CareLink software, the patient's Report Settings are set based
on the current clinic report settings that are defined on the Clinic Settings tab. The clinic report
settings are like a template for creating the Report Settings for each new patient. After a patient
record has been created, you can change the Report Settings for that patient's reports.
For example, the patient’s meal periods may not match the default meal periods, which were
defined for your clinic in the clinic report settings. Or, the target glucose range for the patient
may be different from the default range set in the clinic report settings.
You can modify a patient’s report settings manually, in these cases:
• If you change the Patient Report Settings before generating reports, future reports will be
generated based on the changes you made.
CareLink Software — User Guide CareLink reports 28
• If you change the Report Settings after generating reports, you must choose whether you
want to apply the new settings to the most recent reports. You can also apply the new
settings to older evaluations. Existing reports do not update automatically based on the new
settings. After you view the first reports you generate for a patient, you may decide to modify the Patient
Report Settings, and then generate the reports again based on the new settings.
Modify patient report settings
1 Click the Edit link in the Patient Report Settings section of the patient record screen.
The patient’s General Report Settings and Analysis Reports Settings are displayed.
2 Change the settings as needed. For more information about the General Report Settings and
Analysis Reports Settings, see General Report Settings on page 7 or Analysis Reports Settings
on page 7.
3 Click Save. A small window appears, asking if you want to apply these report settings to
the most recent set of reports.
- To apply the settings to the most recent reports, click Yes. The report settings screen
closes, and the patient record screen appears, where you can view and print the updated
reports.
The new Report Settings have been applied to the most recent evaluation. You can then
click any of the reports for the most recent evaluation to view and print one of them,
or click Print all reports to print all of the reports.
- To save the Report Settings for the patient but not apply them to an evaluation, click No.
To apply the new Report Settings for the patient to one or more evaluation, find the
evaluation on the patient record screen and select Regenerate reports from the OtherOptions drop-down list. The reports regenerate using the new Reports Settings.
Restore the default report settings
To set a patient’s report settings to the current default settings for your clinic, go to the Patient
Report Settings. You will then have the option to choose to which evaluations you want to apply
the newly changed report settings.
1 Click the Edit link in the Patient Report Settings section of the patient record screen.
The patient’s General Report Settings and Analysis Reports Settings are displayed.
2 Click the Restore defaults button on the patient’s report settings screen.
3 Click Save. A small window appears, asking if you want to apply these report settings to
the most recent set of reports.
- To apply the settings to the most recent reports, click Yes. The report settings screen
closes, and the patient record screen appears, where you can view and print the updated
reports.
CareLink Software — User Guide CareLink reports 29
The new Report Settings have been applied to the most recent evaluation. You can then
click any of the reports for the most recent evaluation to view and print one of them,
or click Print all reports to print all of the reports.
- To save the Report Settings for the patient but not apply them to any evaluation yet,
click No.
To apply the new Report Settings for the patient to one or more evaluation, find the
evaluation on the patient record screen and select Regenerate reports from the Other
Options drop-down list. The reports regenerate using the new Reports Settings.
Generate a Data Table report
If necessary, you can generate a Data Table report (approximately 40 pages for a complete seven-
day evaluation). This report lets you view detailed sensor glucose readings, and events that are
recorded in the Logbook. The Data Table is used by Medtronic employees for troubleshooting
purposes. Most of the time, you do not need it in order to understand an evaluation.
1 In the patient record screen, select Generate Data Table from the Other Options drop-
down list.
After a few moments, a new Data Table PDF link appears.
2 Click the link to view the report. The report opens in a new browser window or tab.
Or, click Print to print the report without viewing it first.
Export data to character-separated values (CSV) file
If necessary, you can export report data as a CSV file for further analysis. A CSV export is raw
data, typically for clinical evaluation use. Additional information in the data is used by Medtronic
employees for troubleshooting purposes. Most of the time, you do not need it to understand
an evaluation.
1 In the patient record screen, select Export data from the Other Options drop-down list.
After a few moments, a dialog box opens, allowing you to save the file on the computer.
2 Save the file on your computer or network. You can now open the file directly, for
example, in Microsoft Excel or Access.
CareLink Software — User Guide CareLink reports 30
6
Pattern Snapshot report
Key Notes:
• The Pattern Snapshot report displays general statistics, observed patterns and some possible
causes, and an overlay graph.
• General statistics include Average Sensor Glucose (Avg SG), Estimated A1C, and Time in
range.
• The Pattern Snapshot report displays up to three observed patterns.
• The Overlay graph displays information gathered from the evaluation period.
CareLink Software — User Guide Pattern Snapshot report 31
Overview of the Pattern Snapshot report
The Pattern Snapshot report displays general statistics, observed patterns and some possible
causes, and an overlay graph.
-
X
X X
1 23
General statistics
This section of the Pattern Snapshot report shows general statistics, including Avg SG (average
sensor glucose value), Estimated A1C (glycosylated hemoglobin), and Time in range.
CareLink Software — User Guide Pattern Snapshot report 32
Item Description
Avg SGAvg SG is the average of all SG values during the current evaluation. If this patienthas a previous evaluation in CareLink software, the most recent previous Avg SG willalso be displayed.
Estimated A1C
Estimated A1C is an estimated measurement of glycosylated hemoglobin. EstimatedA1C does not replace the lab measurement of A1C and is calculated from limited SGdata, from the current evaluation.
Formula:
A1C% = (Avg SG + 46.7) / 28.7
A1C mmol/mol = (10.93* A1C) - 23.5
Time in range Time in range displays the percentage of time the patient is above, below, or withinthe high or low thresholds set in clinic settings, during the evaluation.
Observed patterns and some possible causes
Observed patterns
The Pattern Snapshot report displays up to three observed patterns. The pattern title consists of
glycemic issues and an analysis period in which the issue was observed.
NOTE: Time periods in between the selected time ranges will not be analyzed.
During an evaluation, if there are at least two days with meal markers occurring in a meal
period, pre-meal and post-meal analysis is performed, otherwise an analysis is performed for the
time period. When pre-breakfast analysis cannot be performed because there are not at least
two meal markers during the Breakfast period, then the Fasting period is used for analysis in
addition to Breakfast time period.
• Post-meal analysis period is based on patient settings.
• Pre-meal analysis period is fixed and it is the hour immediately prior to the meal marker.
CareLink Software — User Guide Pattern Snapshot report 33
21 3
some possiblecauses
pattern heading
line 1line 2line 3
prioritynumber
Data elements displayed
Priority number The priority number corresponds to the priority of the pattern and its location on theSG graph. Up to three patterns may be shown.
Pattern heading
The pattern heading displays the SG pattern and corresponding time period. SGpatterns will be High, Low, Variable with Low, or Variable. Time periods are definedby meal times, such as Breakfast, Lunch, and Dinner. For more information on timeperiods, see Analysis Reports Settings on page 7.
NOTE: Overnight time is the combination of Evening and Sleepingtime periods.
Line 1
For High SG and Low SG patterns, Line 1 displays the number of days out of thenumber of evaluation days, when an excursion was observed. For example, High SGduring the fasting period might be seen only on two days out of the three-dayevaluation.
For Variable SG and Variable SG with Low SG patterns, Line 1 displays the number ofexcursions per day that occurred.
Line 2
For High SG and Low SG patterns, Line 2 displays the number of days whenexcursions occurred between Lowest Limit and the Low value or between the Highvalue and the Highest Limit.
For Variable SG and Variable SG with Low SG patterns, Line 2 displays the number ofexcursions per day that occurred below the Lowest Limit.
Line 3
For High SG and Low SG patterns, Line 3 displays the number of days whenexcursions occurred below the Lowest Limit or above the Highest Limit.
For Variable SG and Variable SG with Low SG patterns, Line 3 displays the number ofexcursions per day that occurred above the high limit.
Some possible causes For a list of some possible causes, see Some possible causes on page 35.
CareLink Software — User Guide Pattern Snapshot report 34
Some possible causes
The tables in this section list the causes that will be shown with each SG pattern observed.
NOTE: The causes listed are not a complete list of all possible causes and some causes maynot apply. Healthcare professionals should use best judgment on other causes that might be
relevant.
Low SG – Overnight
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Insulin to carbohydrate ratio not optimal in prior evening(s)?
Less food intake in prior evening(s)?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
High SG – Overnight
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Insulin to carbohydrate ratio not optimal in prior evening(s)?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
Variable SG – Overnight
Inconsistent food intake day before?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) day before missed or incorrectly timed?
Basal insulin injection missed?
Pre-meal insulin in prior evening(s) incorrectly timed or missed?
Variable SG with Low SG - Overnight
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high or missed?
Pre-meal insulin in prior evening(s) incorrectly timed or incorrect dose?
Inconsistent food intake day before?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
CareLink Software — User Guide Pattern Snapshot report 35
Low SG - Pre-breakfast*
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high?
Less food intake in prior evening(s)?
Breakfast delayed?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
Low SG - Post-breakfast*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Pre-breakfast insulin too high?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Less food intake than usual?
Exercised around breakfast?
Low SG - Breakfast
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injections too high?
Pre-breakfast insulin too high?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Delayed or less food intake than usual?
Exercised around breakfast?
High SG - Pre-breakfast*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Rebound hyperglycemia after nocturnal hypoglycemia?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
High SG - Post-breakfast*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
High calorie or high carbohydrate foods?
CareLink Software — User Guide Pattern Snapshot report 36
High SG - Breakfast
Oral medication(s) missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
High calorie or high carbohydrate foods?
Variable SG - Pre-breakfast*
Inconsistent food intake day before? Breakfast time not consistent?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Basal insulin injection missed?
Alcohol consumed in prior evening(s)?
Variable SG with Low SG - Pre-breakfast*
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Inconsistent food intake day before?
Breakfast time not consistent?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
Variable SG - Post-breakfast*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Variable SG with Low SG - Post-breakfast*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high or missed?
Pre-breakfast insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Inconsistent food intake?
Exercised around breakfast time?
CareLink Software — User Guide Pattern Snapshot report 37
Variable SG - Breakfast
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Variable SG with Low SG - Breakfast
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Pre-breakfast insulin incorrectly timed, incorrect dose, or missed?
Insulin to carbohydrate ratio not optimal for pre-breakfast insulin?
Inconsistent food intake?
Exercised around breakfast time?
Low SG - Fasting
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in evening(s) too high?
Less food intake in prior evening(s)?
Breakfast delayed?
More exercise in prior evening(s)?
Alcohol consumed in prior evening(s)?
High SG - Fasting
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injection in evening(s) too low?
Rebound hyperglycemia after nocturnal hypoglycemia?
High calorie or high fat foods in prior evening(s)?
Late evening snack?
Variable SG - Fasting
Inconsistent food intake day before? Breakfast time not consistent?
Inconsistent exercise schedule day before?
Inconsistent sleep pattern?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Basal insulin injection missed?
Alcohol consumed in prior evening(s)?
CareLink Software — User Guide Pattern Snapshot report 38
Variable SG with Low SG - Fasting
Oral medication(s) too high or incorrectly timed in evening(s)?
Basal insulin injection in evening(s) too high or missed?
Inconsistent food intake day before?
Breakfast time not consistent?
Inconsistent exercise schedule day before?
Alcohol consumed in prior evening(s)?
Low SG - Pre-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections in morning(s) too high?
Lunch delayed?
Exercised before lunch?
Low SG - Post-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections in morning(s) too high?
Pre-lunch insulin too high?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Less food intake than usual?
Exercised around lunch?
Low SG - Lunch
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Less food intake than usual?
Lunch delayed?
Exercised around lunch?
High SG - Pre-lunch*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-lunch insulin incorrectly timed, too low, or missed?
High calorie or high carbohydrate in prior meal?
Previous meal delayed or snacking?
CareLink Software — User Guide Pattern Snapshot report 39
High SG - Post-lunch*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-lunch insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
High calorie or high carbohydrate foods?
High SG - Lunch
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-lunch insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
High calorie or high carbohydrate in prior/current meal?
Previous meal delayed or snacking?
Variable SG - Pre-lunch*
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Variable SG with Low SG - Pre-lunch*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal/snack schedule or size?
Inconsistent exercise in morning(s)?
Variable SG - Post-lunch*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-lunch insulin incorrectly calculated?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Variable SG with Low SG - Post-lunch*
Oral medication(s) too high or incorrectly timed?
Pre-lunch insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
CareLink Software — User Guide Pattern Snapshot report 40
Variable SG with Low SG - Post-lunch*
Inconsistent food intake?
Exercised around lunch time?
Variable SG - Lunch
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-lunch insulin?
Variable SG with Low SG - Lunch
Oral medication(s) too high or incorrectly timed in morning(s)?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal schedule or meal size?
Exercised around lunch time?
Low SG - Pre-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Dinner delayed?
Exercised before dinner?
Low SG - Post-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Pre-dinner insulin too high?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Less food intake than usual?
Exercised around dinner?
Low SG - Dinner
Oral medication(s) too high or incorrectly timed?
Basal insulin injections too high?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Less food intake than usual?
Dinner delayed?
Exercised around dinner?
CareLink Software — User Guide Pattern Snapshot report 41
High SG - Pre-dinner*
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-dinner insulin incorrectly timed, too low, or missed?
High calorie or high carbohydrate in prior meal?
Previous meal delayed or snacking?
High SG - Post-dinner*
Oral medication(s) missed, too low, or incorrectly timed?
Pre-dinner insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
High calorie or high carbohydrate foods?
High SG - Dinner
Oral medication(s) missed, too low, or incorrectly timed?
Basal insulin injections too low?
Pre-dinner insulin incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
High calorie or high carbohydrate in prior/current meal?
Previous meal delayed or snacking?
Variable SG - Pre-dinner*
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Variable SG with Low SG - Pre-dinner*
Oral medication(s) too high or incorrectly timed?
Basal insulin injection in morning(s) too high or missed?
Pre-meal insulin for prior meal(s) incorrectly timed, dosed, or missed?
Inconsistent meal/snack schedule or size?
Inconsistent exercise in morning(s)?
Variable SG - Post-dinner*
Inconsistent food intake?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
CareLink Software — User Guide Pattern Snapshot report 42
Variable SG - Post-dinner*
Pre-dinner insulin incorrectly calculated?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Variable SG with Low SG - Post-dinner*
Oral medication(s) too high or incorrectly timed?
Pre-dinner insulin incorrectly timed or incorrect dose?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Inconsistent food intake?
Exercised around dinner time?
Variable SG - Dinner
Occasional snack between meals?
Inconsistent meal schedule or meal size?
Oral medication(s) intermittently missed, too low, or incorrectly timed?
Pre-meal insulin for prior meal(s) incorrectly timed, too low, or missed?
Insulin to carbohydrate ratio not optimal for pre-dinner insulin?
Variable SG with Low SG - Dinner
Oral medication(s) too high or incorrectly timed in morning(s)?
Basal insulin injection in morning(s) too high or missed?
Pre-dinner insulin incorrectly timed, incorrect dose, or missed?
Inconsistent meal schedule or meal size?
Exercised around dinner time?
*Patterns with sufficient meal markers.
CareLink Software — User Guide Pattern Snapshot report 43
Sensor data graph
The Overlay graph displays information gathered from the evaluation period.
overlay graph
a b
d
c
Item Description
aPriority number indicators for the patterns listed in the Observed patterns and somepossible causes section. The horizontal lines indicate the period of the observedpattern (for example, Breakfast).
b Average SG values are displayed for every 3-hour period.
c
Solid colored lines trace daily SG values. The dotted line traces the Avg SG for theevaluation period. Open circles on the plot lines represent meal markers.
NOTE: Meal markers are plotted on the SG trace line for the daythey occur. However, BG values do not appear on this patternsnapshot.
d Light green band represents the target range as defined by the High and LowGlucose Target Range in Patient Report Settings.
CareLink Software — User Guide Pattern Snapshot report 44
7
CareLink software ongoing use
Key Notes:
• Click the Resources hyperlink in CareLink software to print the newest log sheets and other
forms.
• Only administrative users can add, modify, and delete CareLink software user accounts.
Always make sure more than one person has administrative privileges.
• Any CareLink software user can edit patient information when needed.
CareLink Software — User Guide CareLink software ongoing use 45
User tasks
Print more log sheets and other forms
Your original product order shipment may have included samples of patient log sheets, clinic
equipment logs, and other documents that your clinic wants to use regularly. You can easily
download and print more of these documents.
1 Click the Resources link at the bottom of the CareLink software screen.
2 Find the document that you want and open it.
3 Select the print option in your browser.
Change your password or other user information
As a CareLink software user, you can change your own password, email address, and other
information in your user account.
1 Sign in to CareLink software.
2 Click the My Info link. The My Info screen is displayed.
3 To change your password, select the Change Password check box. The password fields
become active. Enter your current password in the Current Password field, type your new
password in the New Password field, and then retype it in the Re-enter New Passwordfield.
4 Modify the other information as needed.
5 Click the Save button. If you changed your password, use your new password the next time
you sign in.
Edit patient information
You may occasionally need to update patient information. Any user can update any patient's
information for your clinic.
1 On the patient record screen, click the Edit Patient Information link.
2 Update the patient's information as needed.
3 Click the Save button. The changes have been saved, and any information that shows up
on reports will be updated the next time you generate reports for the patient.
Move a patient evaluation
If you accidentally upload an evaluation to the wrong patient record in CareLink software, you
can move the evaluation to the correct patient record.
CareLink Software — User Guide CareLink software ongoing use 46
Use the clinic equipment log sheet, if needed, to help you find the dates when each patient
wore the recorder.
1 Confirm that the patient, whose evaluation was uploaded incorrectly, has been added to
CareLink software. If the patient record does not exist yet, you need to create it now. For
details, see Patient evaluation status on page 13.
2 After you have confirmed that the correct patient exists in the system, open the patient
record that contains the evaluation that needs to be moved.
3 Find the evaluation you want to move within the list of evaluations for that patient.
4 If you see a message that the evaluation is incomplete, enter the patient's BG meter readings
by uploading the meter or using the Logbook.
5 In the Other Options drop-down list, select Move this evaluation.
6 Follow the on-screen instructions to find the correct patient and move the evaluation to
that patient's record.
When the move is complete, the reports regenerate for the correct patient.
Modify clinic information
You may periodically need to edit the identifying information of the clinic when the account
was first created. Some of this information appears on patient reports, so it is important to
keep the clinic information accurate.
1 In the Clinic Settings tab, click Clinic Information. The clinic information is displayed.
If you do not see the Clinic Settings tab, click the Home tab. You should now see the ClinicSettings tab.
2 Update the information as needed and click the Save button.
3 When you are finished, click Close clinic settings to return to the Patient List.
Administrator tasks
An administrative user can create, modify, or delete CareLink software user accounts for your
clinic as needed. For details on creating user accounts, see Create multiple user accounts on page 5.
Modify user accounts
A user with administrative privileges can modify a user account. For example, you may need
to change a user password, or grant or remove administrative privileges.
1 In the Clinic Settings tab, click Users. The existing user accounts are displayed.
2 Select the user account and click the Open user button. The user account information
appears.
3 To edit the user account information, such as the password, enter the information and click
the Save button.
CareLink Software — User Guide CareLink software ongoing use 47
Delete user accounts
A user with administrative privileges can delete a user account. You need to delete user
accounts for users who no longer should have access to CareLink software for your clinic, that
way they can no longer access patient records.
1 In the Clinic Settings tab, click Users. The existing user accounts are displayed.
2 Select the user account and click the Open user button. The user account information
appears.
3 To delete the user account, click the Delete User button.
4 In the confirmation screen, click Yes.
CareLink Software — User Guide CareLink software ongoing use 48
A
Troubleshooting
This appendix contains troubleshooting information for the CareLink software for Professional
CGM systems. Please refer to these instructions before contacting your local representative or
helpline.
Troubleshooting Envision Pro reference table
Troubleshooting Envision Pro reference table
Problem Possible causes Next steps
The reports only show apartial evaluation. Dataends before the evaluationwas supposed to end.
A common cause of apartial evaluation is sensorpullout.
If the sensor was notpulled out, you may haveForce Closed an evaluation.Only the data previouslyuploaded to CareLink willbe visible.
• If the sensor pulled out, make sure that thesensor is fully inserted and properly taped tothe skin for future evaluations.
• If you saw a CareLink software error message,see the troubleshooting steps for that errormessage in this section.
There are gaps in thesensor data in the reports.
A common cause of datagaps is partial sensorpullout.
Some sensor pullouts can be avoided by applyingan adhesive dressing over the recorder and sensor.
CareLink Software — User Guide Troubleshooting 49
Troubleshooting iPro2 reference table
Troubleshooting iPro2 reference table
Problem Possible causes Next steps
The reports only show apartial evaluation. Dataends before the evaluationwas supposed to end.
A common cause of apartial evaluation is sensorpullout.
If the sensor was notpulled out, the iPro2recorder battery may nothave had sufficient powerto complete the evaluation.CareLink software checksthe battery and displays amessage during the uploadprocess to warn you thatthe iPro2 Recorder batteryis not charging properly:
Possible damage to iPro2recorder battery. Pleaserefer to the User Guidefor assistance.
Also, the Dock displays asolid red warning lightwhen there may be aproblem with the iPro2recorder battery.
• If the sensor pulled out, make sure that thesensor is fully inserted and properly taped tothe skin for future evaluations.
• If you did not see an error message in CareLinksoftware during the uploading process, it couldbe that there are not enough BG meter readingsfor calibration after a certain point in theevaluation.
Make sure that you have entered all thepatient's BG meter readings into CareLinksoftware. CareLink software needs good BGmeter readings to calibrate sensor data. Lessthan three BG meter readings per day, or morethan 12 hours between BG meter readings, canresult in data gaps.
• If you saw a CareLink software error message,see the troubleshooting steps for that errormessage in this section.
There are gaps in thesensor data in the reports.
A common cause of datagaps is partial sensorpullout.
There can also becalibration problems dueto an insufficient numberof BG meter readings,readings that are morethan 12 hours apart, orreadings that are out ofthe expected range.
• Make sure that you have entered all of thepatient's BG meter readings into CareLinksoftware. CareLink software needs good BGmeter readings in order to calibrate and reportsensor data. Less than three per day can resultin data gaps.
• Also check the sensor trace on reports to see ifthere are BG meter readings not used forcalibration. Bad BG meter readings are identifiedas calibration errors. These BG meter readingsare not used for calibration and cause thesensor plot to stop. The sensor plot starts againat a good BG meter reading. You can eliminatesome data gaps by excluding bad BG meterreadings using the Exclude feature in theLogbook.
• Some sensor pullouts can be avoided byapplying an adhesive dressing over the iPro2recorder and sensor.
• Always advise patients to test their BG at leastfour times a day.
I uploaded the wrongmeter for a patient. Can Ifix this?
The wrong patient meterwas uploaded.
• In the Logbook screen, check the Exclude checkbox to exclude all of the BG meter readings thatcame from the wrong meter. The readings fromthe wrong meter are still in the Logbook, butthey will not affect sensor calibration orreports. If you find the right meter or log sheetsfor the patient, you can manually enter the BGmeter readings from the right meter.
• You can still upload the meter to the correctpatient evaluation.
I uploaded the wrongevaluation for a patient.Can I fix this?
The wrong patientevaluation was uploaded.
Yes, you can move the entire evaluation from theincorrect patient record to the correct patientrecord. For details, see Move a patient evaluation onpage 46.
CareLink Software — User Guide Troubleshooting 50
CareLink uploader messages with iPro2
CareLink uploader error messages with iPro2
Problem Possible causes Next steps
The CareLink uploaderdisplayed this messageduring the upload process:
No device was detectedconnected to the iPro2Dock. Please check thatthe device is properlyseated in the iPro2 Dock.
The iPro2 recorder is not inthe Dock, or it is notproperly connected. Thismessage may also appear ifthe iPro2 recorderconnector pins aredamaged or corroded, or ifthere is moisture in theconnector opening.
• If your iPro2 recorder is connected, trydisconnecting and reconnecting the iPro2recorder to the iPro2 Dock.
• If the white Dock power light is on, but thethree lights do not flash when you connect theiPro2 recorder, the iPro2 recorder may bedamaged. Check the iPro2 recorder connectorpins for moisture, damage, or corrosion. Forassistance in locating the connector pins, seethe iPro2 System User Guide.
• If the iPro2 recorder connector pins aredamaged or corroded, the iPro2 recordercannot communicate with the Dock or CareLinksoftware. Contact your local representative orhelpline. It may be time to replace the iPro2recorder.
The CareLink uploaderdisplayed this messageduring the upload process:
iPro2 recorder batterypower too low forcommunications. Pleasewait for the battery tocharge. This may takeseveral minutes.
The red warning light onthe Dock is on.
!!!!!
The iPro2 recorder batterymay be reaching the endof its life. However, thismessage may also appear ifthe iPro2 recorderconnector pins aredamaged or corroded, or ifthere is moisture in theconnector opening.
• Disconnect the iPro2 recorder and reconnect itto the Dock. Allow the iPro2 recorder to chargefor 20 minutes. The green charging light mayflash at first, but if the red warning light turnson again, check the iPro2 recorder connectorpins for moisture, damage, or corrosion. Forassistance in locating the connector pins, seethe iPro2 System User Guide.
• If the red warning light continues to turn on,perform a reset as described in the iPro2 SystemUser Guide. Please note that if you saw this errormessage in the CareLink uploader, the recentpatient data was successfully uploaded, but youmay wish to confirm this before performing thereset. If the Dock displays a solid green charginglight, the reset was successful.
• If the iPro2 recorder connector pins aredamaged or corroded, or the Dock still displaysa red warning light for the iPro2 recorder afterthe reset, contact your local representative orhelpline. It may be time to replace the iPro2recorder.
CareLink Software — User Guide Troubleshooting 51
CareLink uploader error messages with iPro2
Problem Possible causes Next steps
The CareLink uploaderdisplayed this messageduring the upload process:
Possible damage to iPro2recorder circuitry. Pleaserefer to the User Guidefor assistance.
The red warning light onthe Dock is on.
!!!!!
There may be moisture,damage, or corrosion inthe iPro2 recorderconnector opening, or theiPro2 recorder may need tobe reset.
• Disconnect the iPro2 recorder and reconnect itto the Dock. Charge the iPro2 recorder for 20minutes. If the Dock displays a solid greencharging light, the reconnection was successful.
• If the green charging light flashes at first, andthen the red warning light turns on, check theiPro2 recorder connector pins. For assistance inlocating the connector pins, see the iPro2System User Guide.
• If you do not find any problems inside of theconnector opening, and the green charginglight never remains solid without flashing whenyou connect the iPro2 recorder to the Dock,perform a reset as described in the iPro2 SystemUser Guide, and charge the iPro2 recorder forone hour. Please note that if you saw this errormessage in the CareLink uploader, the recentpatient data was successfully uploaded, but youmay wish to confirm this before performing thereset. If the Dock displays a solid green charginglight, the reset was successful.
• If the red warning light continues to turn on,contact your local representative or helpline. Itmay be time to replace the iPro2 recorder.
The CareLink uploaderdisplayed this messageduring the upload process:
Possible damage to iPro2recorder battery. Pleaserefer to the User Guidefor assistance.
The red warning light onthe Dock is on.
!!!!!
There may be moisture,damage, or corrosion inthe iPro2 recorderconnector opening, or theiPro2 recorder may need tobe reset.
• Disconnect the iPro2 recorder and reconnect itto the Dock. Charge the iPro2 recorder for 20minutes. If the Dock displays a solid greencharging light, the reconnection was successful.
• If the green charging light flashes at first, andthen the red warning light turns on, check theiPro2 recorder connector pins. For assistance inlocating the connector pins, see the iPro2System User Guide.
• If you do not find any problems inside of theconnector opening, and the green charginglight never remains on without flashing whenyou connect the iPro2 recorder to the Dock,perform a reset as described in the iPro2 SystemUser Guide, and charge the iPro2 recorder forone hour. Please note that if you saw this errormessage in the CareLink uploader, the recentpatient data was successfully uploaded, but youmay wish to confirm this before performing thereset. If the Dock displays a solid green charginglight, the reset was successful.
• If the red warning light continues to turn on,contact your local representative or helpline. Itmay be time to replace the iPro2 recorder.
The CareLink uploaderdisplayed this messagewhen initiating an iPro2upload:
More than one iPro2Dock is connected to thecomputer. Please connectonly one iPro2 Dock.
There may be multipleiPro2 Docks attached tothe computer.
Disconnect all Docks except the one containing theiPro2 recorder to upload and try again.
CareLink Software — User Guide Troubleshooting 52
CareLink uploader error messages with iPro2
Problem Possible causes Next steps
The CareLink uploaderdisplayed this messageduring an iPro2 upload:
The iPro2 recorder datacould not be cleared.Check the patient recordto ensure that the datahas been received by theCareLink software. Youmay reset the iPro2recorder using the iPro2Dock. For instructions onhow to reset the iPro2recorder, refer to theUser Guide.
The iPro2 recorder batterymay be damaged.
• Disconnect the iPro2 recorder and reconnect itto the Dock. Charge the iPro2 recorder for 20minutes. If the Dock displays a solid greencharging light, the reconnection was successful.
• If the green charging light flashes at first, andthen the red warning light turns on, check theiPro2 recorder connector pins. For assistance inlocating the connector pins, see the iPro2System User Guide.
• If you do not find any problems inside of theconnector opening, and the green charginglight never remains on without flashing whenyou connect the iPro2 recorder to the Dock,perform a reset as described in the iPro2 SystemUser Guide, and charge the iPro2 recorder forone hour. Please note that if you saw this errormessage in CareLink software, the recentpatient data was successfully uploaded, but youmay wish to confirm this before performing thereset. If the Dock displays a solid green charginglight, the reset was successful.
The CareLink uploaderdisplayed this messageduring an iPro2 upload:
The iPro2 recorder doesnot contain any patientevaluation data. Pleaseverify that the correctiPro2 recorder isconnected to thecomputer. If this iPro2recorder has been resetusing the iPro2 Dockreset button, then alldata has been cleared.
The iPro2 recorder containsno patient evaluation data.One of several events mayhave occurred:
The reset button on theiPro2 recorder was pressed.
The recorder data hasalready been read andloaded into CareLink iPro.The recorder data isintentionally cleared by theCareLink uploaderapplication after the iPro2recorder is successfullyread and accepted byCareLink.
The iPro2 recorder has notbeen used in an evaluation.The iPro2 may be a newdevice or mistaken foranother device that wasused in an evaluation.
• Confirm the correct iPro2 recorder has beenuploaded.
• If you are uploading the correct iPro2 recorder,confirm that the current evaluation was notalready uploaded, as the data would have beenerased upon a successful upload. You may wantto check to confirm the upload occurred in thecorrect patient record.
CareLink Software — User Guide Troubleshooting 53
Glossary
A1C - Glycosylated hemoglobin
Area Under the Curve (AUC) - Indicates the amount in high and low excursions as determined bypreset values. Excursion data indicates the frequency of highs or lows. AUC indicates themagnitude of events by showing how far out of range and for how long.
Average Sensor Glucose (Avg SG) - This value is the average of all sensor glucose values duringthe current evaluation.
BG - Blood Glucose
BG reading - Blood glucose measurement that is taken by a blood glucose meter.
Calibrate - Check, adjust, or set to a standard. Sensor data is calibrated using BG meter readingswhen using iPro2.
Docking station (Dock) - Device that performs two functions: uploading glucose sensor data froman iPro2 recorder to CareLink software; and charging the iPro2 recorder. The Dock can beconnected to a computer or to an electrical socket.
Envision recorder - Disposable device that continuously records sensor glucose data whileconnected to a glucose sensor. The recorder receives and sends data to the Envision Pro app tobe uploaded into CareLink software to view sensor data on reports.
Estimated A1C - An estimated measurement of glycosylated hemoglobin.
Evaluation - Also known as "Study", refers to the period of time that a patient wears a glucosesensor and iPro2 or Envision Pro recorder. This word also refers to an upload of glucose sensordata from an iPro2 or Envision Pro recorder into CareLink software, along with any Logbookevents and meter data uploaded from an iPro2 recorder. Each evaluation has its own set ofreports.
HCP - Health Care Professional
iPro2 digital recorder (iPro2 recorder) - Device that continuously records sensor glucose datawhile connected to a glucose sensor. You can upload the data to CareLink software byconnecting the iPro2 recorder to a Dock, and view the sensor data on reports.
Logbook - A screen in CareLink software that lets you manually enter events such as meals,exercise, and medication taken, so that these events show up on reports. The Logbook alsodisplays BG meter readings, and possibly other events, which you upload from a supportedblood glucose meter into CareLink software when using iPro2.
Mean Absolute Difference % (MAD%) - Represents the level of accuracy in calibration of thesensor to BG meter readings. The lower this number, the greater the calibration accuracy. MAD% is calculated by taking the difference between closely occurring pairs of sensor glucose andBG meter readings, dividing by the BG meter reading, and then averaging across all pairs.
CareLink Software — User Guide Glossary 54
Mean Absolute Difference (MAD) - Represents the level of accuracy in calibration of the sensor toBG meter readings. The lower this number, the greater the calibration accuracy. MAD iscalculated by taking the difference between closely occurring pairs of sensor glucose and BGmeter readings and then averaging across all pairs.
Meter - A medical device for determining the approximate concentration of glucose in the blood.A small drop of blood is placed on a disposable test strip, which the meter reads and uses tocalculate the blood glucose level. The meter then displays the level in mmol/L or mg/dL.
PDF - Portable Document Format
QR - Quick Response
TLS - Transport Layer Security
Upload - The process of transferring diabetes device data to the CareLink software.
USB - Universal Serial Bus
CareLink Software — User Guide Glossary 55
Index
A
accessingLogbook screen 14, 23
accessing patient records 13, 19activity, entering in Logbook 15, 23adding
Logbook events 15, 23administrative user
creating first 5deleting user accounts 48modifying user accounts 47tasks in CareLink software 47
Analysis reportsabout 27settings 7
area under the curve 28assistance 3AUC 28
B
Back buttonInternet Explorer secure setting 9
BG meter readings, excluding fromcalibration 24
blood glucose meteruploading data 22
blood glucose meter readingsentering in CareLink software 14, 23
browserrequired settings 9supported browsers 2
C
calibration, improving 24CareLink software
about uploading data 12, 17adding Logbook events 15, 23changing password or user information 46Data Table report 30
deleting user accounts 48editing Logbook events 15, 24editing patient information 46entering blood glucose data 15, 23excluding BG meter readings 24excluding Logbook events 16exporting data 30ongoing use, administrator tasks 47ongoing use, user tasks 46opening patient records 13, 19patient report settings 28printing reports 27removing Logbook events 15, 24reports 26, 27restoring default patient report settings 29software setup 4sorting Logbook events 16, 25uploading meter data 22viewing reports 27
clinic registration 5clinic report settings 6common tasks in CareLink software
administrator tasks 47regular user tasks 46
computer system requirements 2correcting Logbook events 24creating
CSV file 30Data Table report 30user accounts 5
CSV file export 30
D
Daily Overlay report, about 27Daily Summary report, about 27daily use
common tasks in CareLink software 46managing users in CareLink software 47
dataexporting to CSV 30log sheets, entering 14, 23uploading blood glucose meter 22
Data Table report, generating 30CareLink Software — User Guide Index 56
default report settings 6deleting
user accounts 48deleting Logbook events 15, 24
E
editingCareLink software users 47Logbook events 15, 24
enrolling clinic 5entering log sheet data 14, 23equipment log
printing new copies 9Excel data export 30excluding
Logbook events 16excluding BG meter readings 24excluding Logbook events 16exercise, entering in Logbook 15, 23exporting data 30
F
first time setupsoftware setup 4
frequently asked questions 49, 50
G
general report settings 7generating
CSV file 30Data Table report 30
glucose unitssystem default setting 6
I
installation of software 18Internet browser, required settings 9Internet Explorer
back button 9secure setting 9
secure browser setting 9iPro2 recorder
computer setup 18
J
Java installation 18JavaScript, enabling 9
L
log sheetsentering data 14, 23
Logbookadding events 15, 23editing events 15, 24entering data 14, 23excluding BG meter readings 24excluding events 16opening 14, 23removing events 15, 24sorting events 16, 25
M
Mac setup, meter uploads 20meals, entering in Logbook 15, 23medication, entering in Logbook 15, 23meter
excluding meter readings 24uploading data 22
modifyingclinic information 47Logbook events 15, 24patient report settings 28user accounts 47
moving a patient study 46
O
office registration 5opening
Logbook screen 14, 23patient record 13, 19
operating system requirements 2
P
password, CareLink software 46patient information, editing 46patient instructions sheet
printing new copies 9patient log sheet
printing new copies 9patient records
opening 13, 19patient report settings 28patient return visit 12, 17patient study
moving a patient study 46previewing reports 27printing reports 27
R
registering clinic 5removing
CareLink software users 48Logbook events 15, 24
CareLink Software — User Guide Index 57
report settingsclinic 6general 7restoring default, patient settings 29
reportsabout 26, 27Analysis 27Analysis Reports Settings 7area under the curve (AUC) 28clinic report settings 6CSV file 30Daily Overlay 27Daily Summary 27Data Table 30General Report Settings 7patient report settings 28printing 27restoring default patient report settings 29viewing 27
reports settingsAnalysis 7
required browser settings 9enabling JavaScript 9
resources, downloading and printing 9restoring default patient report settings 29
S
Secure browser setting for Internet Explorer 9setting clinic report settings 6setting up computers for uploading 18setup
CareLink software 4clinic 5computers for uploading 18user accounts 5
software drivers 18software installation 18software requirements 2sorting Logbook events 16, 25spreadsheet data export 30support, software requirements 2system requirements, computer 2
T
target glucose range, setting system default 6time display, setting system default 6troubleshooting
about 49CareLink software 51Data Table report 30troubleshooting reference table 49, 50
U
uploadingmeter data 22
uploading dataabout 12, 17
user accountscreating 5deleting 48modifying 47
V
viewingLogbook events 16, 25patient reports 27
CareLink Software — User Guide Index 58
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