business process modelling with process maps study material for october 10th and 17th dr. mojca...
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Business process modelling with process maps
Study material for October 10th and 17th
Dr. Mojca Indihar Štemberger, Associate Professor
Business Process
A business process is a collection of activities that take one or more kinds of inputs and create an output
Process Input Output
Why do we model business processes
• Better understanding of business processes in the organization
• Making a big picture of the way business is done
• Finding inefficiencies in business processes
• Changing and improving processes, testing changes
• IS development
Kinds of business processes
• Managerial – e. g. strategic planning• Primary – e. g. order fulfilment • Support – e. g. human resource management
Business Process Change (BPC)
• Preceded by business process reengineering (BPR)– a methodology in which an organization
fundamentally and radically redesigned its business processes to achieve dramatic improvement
• Today, BPC can focus on anything – redesign of an individual process – redesign of a group of processes– redesign of the entire enterprise
Drivers of Process Change
• Reducing cost and improving productivity• Improving efficiency and effectiveness• Automating processes• Fitting commercial software (ERP systems)• Introducing e-business • Streamlining the supply chain (Supply Chain
Management – SCM)• Improving customer service (Customer
Relationships Management – CRM)
Business process management
Business processes analyzing and modelling
Business processes implementation using IT
Business processes execution
Monitoring and controlling
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B2B SCM ERP …
BPM Tools
• Visual representation made up of interconnected objects: – activities– sequencing– resources– times– rules
• “What-if” capabilities
– it enables process simulation and
– performance comparison of alternative process designs
Some BPM Tools
• iGrafx• ADONIS • ARIS• SIMPROCESS• Savvion• System Architect• Visio • Corporation’s ProVision • Casewise• WebSphere• Ultimus• Oracle BPEL Process Manager• …
Some techniques for business process modelling
• Process maps• eEPC diagrams• IDEF diagrams• Data flow diagrams • Petri nets• Business Process Modelling Notation (BPMN)
eEPC diagrams
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• extedned Event-driven Process Chain
• ARIS
Simulation
• To evaluate existing processes• To estimate the effect of changes
• Discrete Event Simulation (DES)
Additional resources
• Books and papers of Davenport, Hammer, Champy, McCormack, Burlton, Senur, Kovačič…
• Business Process Trends, www.bptrends.com• Business Process Management Initiative,
www.bpmi.org • Business Process Management Group,
www.bpmg.org• …
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