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Business Continuity Management Dhiraj Lal Company
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• Why do we need BCM? • How does BCM add value? • BCM Trends • Implementing High Quality BCM • Q&A
Agenda
Responsible Care: The Competitive Advantage
About Continuity & Resilience (CORE) Company logo
• Crisis Management • Crisis Communications • Business Continuity • Disaster Recovery
Country • India • USA • Canada • UK • Europe • Africa • Middle East
Institutions • British Continuity Institute (BCI) – UK for offering BCM
Certification • British Computer Society (BCS) – UK for offering the
Green IT Certification.
Our Range of Specializations in Consultancy & Training cover:
Global Experience Our Partnerships
• Sustainability • Information Security • IT Service Management • Project Management • Quality
Industry • Financial Services • Telecom • Manufacturing • Airlines • Trading • Oil and Gas • Government • FMCG, Nuclear, etc.
Responsible Care: The Competitive Advantage
Why Do We Need BCM?
Protection from real-life embarassments
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Responsible Care: The Competitive Advantage
Why Do We Need BCM?
Consequences of Business Disruptions
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v Indirect (intangible) • Reputation/ brand image damage • Company reliability is questioned • Better to deal with someone else?” • Employee morale and work “joy” takes a hit
v Direct (tangible) • Decrease in revenues and proBits • Lost business opportunities. • Increased Expenses • Lost Market share (long-‐term/short-‐term)
“It takes 20 years to build a reputation and Bive minutes to ruin it. If you think about that, you'll do things differently”.
Warren Edward Buffett is an American business magnate, investor and philanthropist. He is considered by some to be one of the most successful investors in the world.
Responsible Care: The Competitive Advantage
Why Do We Need BCM?
Per some BCM Surveys
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• Firms continue to operate for at least two years at a lower performance level after experiencing a signiBicant disruption.
• In the year post a disruption, Birms on average experience a: • 7 percent lower sales growth • 11 percent growth in cost • 107 percent decrease in net income
Source: Singhal & Hendricks, “Association between Supply Chain glitches and Operating Performance’ “May 1, 2005”
BCM
In the Middle East, average financial loss due to disruptions was USD 1 million
An effective Business Continuity Plan can reduce the total loss by 90%+
Responsible Care: The Competitive Advantage
How Does BCM Add Value? Company logo
Prepare for EVERYTHING, have a SAFETY NET
Loss of IT
Loss of supply chain
Loss of data
Loss of people Loss of facility
Loss of utility
Responsible Care: The Competitive Advantage
How Does BCM Add Value?
Time-sensitive Recovery, more than just Crisis Response
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BCM
Reduce Respond Recover Resume Restore Return
Before During After
Reactive Corrective
Incident occurs
Recovery Time
Responsible Care: The Competitive Advantage
BCM Trends
Director Liability and Corporate Governance
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BCM
• BCM is already Mandatory in the UAE, as also in some sectors in other GCC Countries
• In KSA and Kuwait, all listed companies must have BCM in place
• BCM expectations are in place in the Oil and Gas sector in KSA and the UAE, also in Banking across all GCC
• Corporate Governance requirements in other GCC Countries also require basic BCM to be in place
• BCM Capabilities are expected to span all resource categories, specifically Utilities, Supply Chain (Upstream/Downstream) etc
Responsible Care: The Competitive Advantage
Implementing High Quality BCM Company logo
BCM
Typical BCM Methodology
Responsible Care: The Competitive Advantage
Implementing High Quality BCM
1. Program Establishment
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BCM
Responsibilities
Clearly defined roles Reporting Structure Authority & Accountability Presence in abnormalities
Policy Management Understand Business Expectations of Interested Parties Regulatory requirements Purpose, Scope & Objective Approval & Communication
Project Management
Kick off meeting Project Plan Client & Consultant roles Escalation Matrix
Governance Structure
Identify Leaders Define BCM roles Provision resources Assign Ownership
1 2
3 4
Responsible Care: The Competitive Advantage
Implementing High Quality BCM
2. Implementation and Operations
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BCM
Documented Plans & Procedures
Recovery & Continuity Teams
Residual Risk Acceptance and Approval
Existing Controls Proposed Measures
Identify potential threats & take measures to mitigate impact
Vital Records, Vendors, Workforce
RTO, RPO, MAO, MBCO
Critical Vs Non Critical
Ris
k A
sses
smen
t
Treat Risks
Evaluate Risks
Analyse Risks
Identify Risks
Res
pons
e an
d R
ecov
ery
Str
ateg
y
Third Party Service Providers
Information & Records
Applications & Systems
People & Premises
Bus
ines
s Im
pact
A
naly
sis
Management Approval
Dependencies & Resources
Analyse Impact over time
Identification of activities
RA Strategy
BIA
Outcomes
Implement & Operate
Dependencies, Resources
Recovery & Continuity Strategies
Responsible Care: The Competitive Advantage
Implementing High Quality BCM
3. Validation
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Tests and exercises are activities designed to assess the ability of the organizations personnel to: Respond Manage Communicate & Recover from business disruption
Contents of a Test Plan are: Monitoring and reporting Risks Dependencies Assumptions Constraints Scripts
A test and exercise report should be completed immediately after each exercise and include: Results Issues Remediation's Observations
Tes ts and exerc ises a re activities designed to assess the ability of the organizations personnel to: Respond Manage Communicate & R e c o v e r f r o m b u s i n e s s disruption
Contents of a Test Plan are: Monitoring and reporting Risks Dependencies Assumptions Constraints Scripts
A test and exercise report s h o u l d b e c o m p l e t e d immediately after each exercise and include: Results Issues Remediation's Observations
Responsible Care: The Competitive Advantage
Implementing High Quality BCM
4. Review, Maintenance, Continuous Improvement
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BCM
Review &
Maintenance Management Review
Continual Improvement
Internal Audit
3rd Party Review
Internal audit should cover all requirements of the Standard
3rd Party Review should consider notification procedure, various plans, BIA mapping with SLAs in contract, exercise reports and gaps
Management Review should ensure alignment to goals, continuity adequacy and review results of previews reviews
Continual improvement should focus on raising the bar and taking actions to correct failures and improve efficiency of program
Responsible Care: The Competitive Advantage
Q&A Company logo
BCM
Questions?
Contact us at: info@continuityandresilience.com www.coreconsulting.ae +971 2 6594006 +971 52 9263933
Thank you www.gpca.org.ae
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