birlasoft cxmove commerce june 20 · 2020-07-09 · 2 sap@birlasoft.com sap commerce cloud...

CertainOutcomesinUncertainTimes

40%- 60%Reductionin

migrationTime

100%Remote

DeliveryModel

50%ReductioninProjectCosts

BirlasoftCXMOVE CommerceRapidMigrationServicesforSAP®CommerceCloud

sap@birlasoft.com2

SAPCommerceCloudMigrationApproach

DigitalCommerceischangingmorethaneverwithnewtrendslikeVoiceSearch,Omni-channelRetail,SocialCommerce,andPersonalization.Toensureyourcustomerskeepcomingtoyourstorefront,itiscriticalthatyourPlatformallowsnewfeaturesquickly.

Birlasoft’s CXMOVECommerce serviceenablesorganizationstomovetheirHybrisOn-PremiseCommercesolutiontothestate-of-the-artsecureSAPCommerceCloud.OursuiteofacceleratorsdeliverquickROIandofferaconsistentanddependableapproachtomigrateyourcodebase,wireframesanddatatoCommerceCloud,enhancingthecustomerexperience.

DIFFERENTIATORS

VersionAware

Pre-builtmigrationScripts

ReducemanualTesting

BENEFITS

Drasticallycutcost

100%Securitywithautomaticdeployedoncommercecloud

Increasedproductivity

KeyValue

FutureProofE-commerce

SAPAlignment

CustomerExperience

AssessmentAlignment MigrationScript HealthCheckMigration

Week1 Week2 Weeks3to6

UAT

Week7 Weeks8&9 Week10

TimelineandMilestones

ImpactAnalysisAlignment

MigratedCommercecloudBitbucketCoderepository

MigrationScriptSITTestReport

ProductionUAT

ReportGo/Nogo

Survey Project planFeasibility

Birlasoft is an authorized partner of SAP’s MOVE program.

SpeedtoValuewithMaximumImpactinMinimal Time

sap@birlasoft.com3

What’sIncluded• Userexperiencerecommendationstoincreasetraffic.

• OptimizationServicestoimprovebusinessprocessesEg. producttaxonomy,visitconversion,andcustomerservice.

• MigratedFeature-richonlinestoredeliveredwithreducedrisk,cost,andtimeline

• ConnectivityandIntegrationsforPayment,Tax,Geo-location,AddressVerification,etc.

• MigrationPlanning

• Yourconfigurationanddata,includinglookandfeeltoreducetrainingandchangemanagementcosts

• 4onlinepersonalizedtrainingsessionsof2hours

• Solutiontestingforquality/regression/performancetesting

• CXMOVEHyperCarewarrantysupport– 10dayspost-launchincluded

• Applicationperformanceanalysis

• Optional:BirlasoftCXSmartAMS formaintenance,enhancementsandoptimization

COMMERCEMODULES

PRODUCTCONTENTMANAGEMENT/DAM ORDERMANAGEMENT UNIFIEDCUSTOMER

EXPERIENCE ERP/CRMINTEGRATION

PRODUCTS&VARIANTS SHOPPINGCART/CHECKOUT RESPONSIVEMOBILE USER/ACCOUNT

MANAGEMENT

PRODUCTBROWSE/SEARCH&FILTERING

PRODUCTREVIEWS/CHAT/ASSISTEDSERVICE STORELOCATOR/BOPIS SOCIALMEDIA/ANALYTICS

INTEGRATION

PROMOTIONS/CROSS-SELL/UPSELL

PAYMENT/TAX/SHIPPINGINTEGRATION

WEBCONTENTMANAGEMENT

MARKETING/PERSONALIZATION

SCHEDULEDORDERREPLENISHMENT

INVENTORYMANAGEMENT

Budget:FixedPricestartingat$250kScope:FullyMigratedandOperationalin10WeeksApproach:BestPracticeSAP®MethodologyleveragingBirlasoft’s UniqueToolsandAccelerators

WISHLIST/QUICKORDERUPLOADORDER

TRAINING&POSTGO-LIVESUPPORT

Pre-DefinedSolutionCXMOVE Commerce

sap@birlasoft.com4

DevelopedB2B/B2CcommerceforKarmaAutomotive tomanagepersonalizedbuyingexperiencesandsupportfuturegrowthfortheirnewbusinessmodel.

SimplifiedExperiencesHarmonizingtheCustomerjourneywithintegratedback-endprocessing

Invacare,theworld'sleadingmanufacturerofhomecareproducts,deployedSAPCommerceasapartoftheirworld-classstrategyofanenterprise-wideSAPcustomerexperienceplatform.

KarmaAutomotive.com

AfterMarketGroup.com

RackRoomShoes.com

RackRoomShoesimprovedtheB2Cshoppingexperience,simplifiedcomplexintegration,increasedaverageordervalueswhiledecreasingsupport/maintenancecosts.

.

sap@birlasoft.com5

GlobalDeployment Capabilities• Multi-countrydeployments• Localcountryresources• AwardWinningAMSSupport

StrongValue Prop• Costeffectiveonshore/offshoremodel

• 16yr.SAPrelationship• Innovation,IPandoffshoreCOE

• DedicatedMarketingteam• CXReseller

OurSweet Spots• B2B/B2CCommerce+ProductConfiguration/VariantConfig,CPQ

• SalesCloud/CallidusCommissions• ServiceCloud• MarketingCloud

FullcomplementofCX skills• CREATIVE:Creative,UXandDigitalTransformation

• TECHNICAL:Onshore/offshoredevelopers• INTEGRATION:SAPECC,S/4and3rd party

FunctionalExpertise• MarketingCloud• SalesCloud/Commissions• ServiceCloud• CommerceCloud(CPQ,VC)• CustomerDataCloud• Qualtrics

Wedothe Plumbing• SAPCloudPlatformIntegration• LegacyDatahub• SAPS/4HANAintegrationknowledge

BirlasoftCXMOVE

100+ CXprojectsandCounting

200+ConsultantsWorldwide

SAPS/4HANAandECCEnd-to-EndIntegration

ProvenResultswithDeepUX/UIDomainExpertise

25YearFootprintAcrosstheSAPLandscape

PartnerEcosystem:

TheBirlasoft Difference

CommerceB2BorB2C MigrationtoCommerceCloud(supportMoveprogram) Sales

Service FieldServiceManagement Commissions

Birlasoft PackagedSolutionsforSAPCustomerExperience

sap@birlasoft.com

DeriveTransformationalValuewithourSmartAMSforCustomerExperience

Historically,AMSvendorshavecomeintoplaytohelporganizationsreducethecostofmaintainingthesolutions,increasetheoperationalefficiency,andfreeuporganizationalresourcestofocusonstrategicinitiatives,historicallycalled“Keepingthelightson”work.WithintelligentandautomatedSmartAMS,companies,canachieveproactivesupport,thusgaininginsightintoissuesbeforetheyactuallyimpactend-users.

Birlasoft’sSmartAMSKeyFeatures

KPIsFromSmartAMS

85%YoYCriticalIncident

Reduction

96%AdjustedSLAAdherence

40%ReductionB2RTransitionTime

22%ReductioninUserGeneratedTickets

inayear

29%YoYCycletime

reductionforuserticketresolution

28%ServiceRequests

resolvedpermonththroughAutomation

SmartAMSServicesManage GovernanceManagement

Run IncidentManagement,ProblemManagement,RequestManagement,SupportFunctions,ApplicationOperations

ContinuousImprovement TicketReduction,ProcessImprovement,ProductivityImprovement

Enhancements On-goingEnhancementRequests

Self-Managed Efficiency Transparency Scalable&FlexibleEngagementModel

ValueCentric

SeamlessTransitiontomanagedServices

CostOptimizationand360°CognitiveAutomationresultingingreateroperationalefficiency

ComprehensiveSLAsandKPIsaroundResourcing,qualityandtimeliness

Right-shoreCapabilitieswithCore+Flexdemanddrivenmodel

ValueHarvestingforBusinessAlignedContinuousImprovement

RESOURCES

Formingaleading$500MpubliclylistedEnterpriseDigitalandITServicescompanyPartofthe158YearCKBirlaGroup|$2BConglomerate

EnterprisetothePowerofDigitalBirlasoftcombinesthepowerofdomain,enterpriseanddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystem.Itsconsultativeanddesignthinkingapproachmakessocietiesmoreproductivebyhelpingcustomersrunbusinesses.Aspartofthemultibillion-dollardiversifiedTheCKBirlaGroup,Birlasoftwithits10,000engineers,iscommittedtocontinuingour158-yearheritageofbuildingsustainablecommunities.

Copyright©2020.Birlasoftanditslogo(s)aretrademarksofBirlasoft.Allrightsreserved.Allotherlogo(s)usedaretrademarksoftheirrespectiveowners.

TM

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Birlasoftcombinesthepowerofdomain,enterprise,anddigitaltechnologiestoreimaginebusinessprocessesforcustomersandtheirecosystems.

WhyBirlasoft?

ConnectwithyourBirlasoft CXExpertforafreePre-Assessmentontheprojectscopeorcontact:

JohnGoetz,SAPCXGlobalPracticeLead Anand Aboti,VPSAPBusinessJohn.Goetz@birlasoft.com Anand.Aboti@birlasoft.comM:+1-216-372-8656 M:+1-248-880-4043

June,2020

10,000+EmployeesGlobally

DevelopmentCenters – India(4)USA(1)| OperationsCenters–BrazilandUK

5Continents|14offices|27countries

2000+ConsultantsWorld-Wide

IndustryandAnalystRecognized

TrueDigitalExpertise

HowtoGetStarted