bifm north wales branch event 11 november 2014

BIFM Membership

Mark WhittakerBIFM North Region

Deputy Chair

BIFM Membership Benefits

To promote excellence in facilities management for the benefit of practitioners, the economy and society

> Professional Recognition

> Access to Knowledge and Information

> Professional Development Tools

> Networking Opportunities

www.bifm.org.uk/bifm/membership

Professional Membership

Knowledge and Information

Events

> Networking Opportunities

> Regions and Special Interest Groups

> Think FM

> Awards Dinner

www.bifm.org.uk/bifm/events

Your Regions Needs You

Can you help us with:

Hosting an Event?

Speaking at An Event?

Letting us know what topics we should cover?

https://www.surveymonkey.com/s/8R896YL

Membership Team

E: north@bifm.org.uk

@BIFM_North

Good afternoon.

Rachel Clacher

1999.

1999.

We look after telephone calls.

That’s all we do.

We do it superbly.

Mantra 1:

Wear your client’s shoes.

So we have to be/have:

→ Committed→ The best receptionists

in the world→ Great IT & scalability→ Indispensable→ Here 24/7→ Clear team structure & pricing→ Clear financial benefit

Our clients’ want:

A relationshipGreat people to look after their callsEvery call handled brilliantlyGood contract termsFlexibilityTransparencyValue for money

Mantra 1:

Wear your client’s shoes.

So we have dedicated teams:

Small businessesLarger businessesLegalPropertyCanal & River TrustRetailHealthcareMotor industry?

Our clients’ also want:

Someone who understands their business

Mantra 1:

Wear your client’s shoes.

Mantra 2:

Treat others as you would want to

be treated yourself.

Recruit for attitudeEmploy. Engage. Retain.Be environmentally aware

Mantra 2:

Treat others as you would want to

be treated yourself.

Mantra 3:

Think big. Act small.

Mantra 3:

Think big. Act small.

Mantra 3:

Think big. Act small.

Mantra 3:

Think big. Act small.

Thank you.

What’s Happening In The FM Jobs Market?

Nicola LathburyManaging Director - Hexagon FM &

BIFM Midlands Committee Member

Get Connected……..@hexagonfm

@bifmmidlandsuk.linkedin.com/in/nicolalathbury

www.hexagonfm.co.uk

• 10 years recruitment experience

• 7 years experience in facilities management industry

• 3 years operational facilities management experience

Great News!

FM Market is Buoyant!

60% Increase in new roles this month

Who do we recruit for?

End UsersFM Service Providers

Waste ProvidersConsultancies

Specialist Contractors to the FM & Waste Management Industry

THEN (2000)

• Candidate Rich

• Existing specifications

• Worked off PSLs with large agencies

• First come – first served

• Focus on numbers

NOW (2014)

• Shortage of good quality candidates on the open market

• Open minded to test specifications

• Working with smaller agencies, personal touch, relationship driven

• Structured approach to invest wisely

• Focus on quality

Think differently!

How can I find my dream job?

• Understand yourself• Goals• Strengths & Weaknesses• Key Achievements

• W.I.F.T• References• Key Partners• Preparation

How can I source my dream team?

• Strategy• Communication• Current skill base• USP’s• Market Image

• W.I.F.T• Recruitment Process• Managing expectations• Key Partners• Retention

Any Questions?www.hexagonfm.co.uk

0121 240 2131

Nicola@hexagonfm.co.uk

The Living Wage Caroline Reilly

Living Wage Foundation

@LivingWageUK

What is a Living Wage?

• The minimum wage is a negotiated settlement.

• The Living Wage is an hourly figure according to the real & most basic cost of living in the UK.

• A basket of essential goods and services and the Joseph Rowntree MIS research.

What is a minimum income standard?

• The income people need to have a minimum acceptable standard of living.

• Based on social consensus.

• Calculated from a “basket” of goods and services.

• “Needs”, not “wants”: not an “aspirational” living standard.

What is in the basket of goods and services? In

Computer

Mobile phone

1 week UK holiday

Occasional takeaway, modest meal out

Birthday presents

Washing machine

Out

Smart phones

Foreign holidays

Satellite/cable TV

Dishwasher

Designer trainers

People in need of a Living Wage

• 22% of employed people live in poverty despite working either one, two or even three jobs to make ends meet

• That’s 5.26 million people in the UK and it’s growing every year

• 5.26 million people have to choose between life's basic essentials

• The lowest wage isn’t calculated for people to live comfortably on

• It is not enough to support a person’s or family’s basic needs in life

Living Wage by Sector

By proportion* By number*

Bar staff – 85% Sales and retail assistants –

810,000

Waiters and waitresses – 85% Cleaners and domestics – 450,000

Kitchen and catering assistants – 80% Kitchen and catering assistants –

370,000

Vehicle valeters and cleaners – 75% Care workers and home carers –

270,000

Launderers and dry cleaners – 70% Storage/warehouse occupations –

170,000

History

• Launched in 2001 by Citizens UK, families in East London.

• Early success with Hospitals, Canary Wharf & the City.

• March 2005 GLA publishes first Living Wage figure £5.80 per hour.

• KPMG identify risks and opportunities for LW.

• Momentum builds and in 2011 launched the Living Wage Foundation to accredit employers nationally.

Living Wage Foundation

The Living Wage Foundation recognises and celebrates the leadership shown by Living Wage Employers across the UK.

• Accreditation –

• Intelligence –

• Influence –

Business Benefits

• 80% of employers believe that the Living Wage had improved the quality of the work of their staff, reporting improved loyalty and customer service.

• Absenteeism and sickness rates are down by 25%

• It encourages staff to stay at their job longer and saves businesses money in the long term.

• PwC found turnover of contractors fell from 4% to 1%. When turnover of contractor staff halved KPMG saved £170,000 on one contract alone!

• 70% of employers feel that the Living Wage has increased consumer awareness of their organisation’s commitment to be an ethical employer.

• Over 6 years cost of KPMG’s facilities operation has reduced.

Number of Accredited Organisations

The Licence Details

• A large employer can be ready to be accredited once they can confirm that all direct staff are paid the Living Wage as a minimum

• Employer then needs advice in planning how to apply the Living Wage to all contractors and subcontractors in addition

• Phased implementation allows large organisations to implement the Living Wage over time through agreed milestones

Contractors

• The test for whether a contracted worker falls within the ambit of the living wage depends on the regularity of service and the location of their work.

• The test: the worker is on the employer’s premises for two or more hours per week, for eight or more consecutive weeks in the year.

The Accreditation Process

• Employer decides that they want to be a Living Wage employer & contacts us

• We consult them and offer them options and send them the licence agreement to sign

• The employer completes & returns the agreement

• Foundation sends them an accreditation pack & invoice for the licence and renew this each year

• A National celebration of Living Wage Employers.

• November 2nd – 8th 2014.

• Events in towns and cities around the UK.

• New Living Wage rates announced for London and UK.

Living Wage Week -November

1000 Employers

A little difference goes a long way

A little difference goes a long way

Living Wage Employers

Our challenges

• Persuading our most successful and most celebrated organisations to adopt the Living Wage, for example:

• Care Sector

• High Street Food and Clothes Retailers

• Places we go for Entertainment