best government to citizen
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Labour Management SystemA Snapshot of the Project
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Issuance of Labour Bank Cards
One single card labour card, bank
a/c card
Information on card:
Biometric details
Beneficiary personal information &
photo printed on the card Should retrieve all beneficiary
related history & information once
in contact with the labour
department handheld/system
Work as ATM Debit card / no frills
a/c bank card
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Automation Solution for the Department - Diagram
Bank Accounts for Laborbeneficiaries
Business Correspondent operations
Organized sector labour
Unorganized sector labour
Employers from industries,factories, shops & establishments
Organizations interested in offeringservices to labour dept
External consultants
Vendors/Suppliers Other business entities (if
any/applicable)
Users of Labour Dept
Users of other Dept
Officials from other state govt
Officials from central govt
DepartmentUsers
BusinessUsers
BanksWorkers &
Labour
Labour Management System
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Solutions for the Department - Process Flow Chart Old (asIllustration)
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Six Sigma Implementation
Old New
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Solutions for the Department - Process Flow Chart New (asIllustration)
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BPR
Stakeholder conference
Business Process Re-engineering (BPR)
Stakeholder conference to confirm
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Voice of Customer
Meeting with the stakeholders Industries and Unions for :
Identifying the pain areas
Capturing stakeholder expectations
Service delivery time
Guidance on processes
Intervention
Information availability
Communication of department constraints
Finalization of action items for Associations, Unions andGovernment
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Process Study
Process mapping of the department functions
S I
P
O C
Suppliers Inputs
Process
Outputs Customers
Process Boundary
33
44
5511 22S I
P
O C
Suppliers Inputs
Process
Outputs Customers
Process Boundary
33
44
5511 22
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Business Process Reengineering
Setting up the Departments vision as per inputs in the VOC
Identification of redundant steps in processes
Inclusion of technology e enablement
Organizational restructuring if required
Identification and fixing of sources of errors
Performance monitoring and escalation mechanisms (MIS, Dashboards etc)
Reduction in the overall average time, transparency and effectiveness of the
service delivery
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Infrastructure
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Financial Inclusion Bank & BC/ATM diagram
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Complaint & Grievance Management System
Web based Grievance Redressal mechanism
Online processing of complaints and suggestions from citizens
Forwarding of complaints to respective departments
http://c/Users/user/Desktop/OLD%20BACK%20UP/c%20data/Documents%20and%20Settings/kavita/My%20Documents/Kavita%20Gupta/Desktop/5%20-%20Complaint%20Management%20System.avi -
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Benefits to Labor
Proper payment of wages as per Minimum Wages Act and other
Acts
Labor can verify wages reported as paid
Labor can verify bonus, leave payments etc. reported as paid Consolidated & accurate information of their accounts in all
allied aspects such as insurance, ESI,PF etc.
Better cash management & availability of credit facility through
bank account
Grievance redressal easier, online complaints window interface
with the labor department
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Benefits to Department
Higher Registrations (labor & businesses)
Better Compliance of statutory norms
Improvement of Revenue Ensure enforcing of minimum wages and other labor acts
Ensure proper working environment, security, labor welfare and
industrial safety as per defined norms
Comprehensive availability of information at all times, MIS
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Benefits to Businesses
Reduced overheads for providing information
Online registrations & renewal of licenses
Proper and systematic book keeping Easier to get NOCs
Availability of information on skilled/unskilled labour, skill sets,available labour and their skill sets
Reduced stress of inspections due to Automated information flow on
Payment of wages, Contract Labour, migrant labour industrial safety, boiler inspection
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Solution USPs
Solution will set a benchmark for the country to follow
Solution shall be hailed as a visionary step towards upliftment of the
unorganized labour in the country.
By streamlining the process of registrations & renewals the solution
is expected to bring in a lot of convenience to the corporate and
project an investor friendly state
Bring in efficiency, transparency & accountability in the functioning
of the department
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Future of the Project
Extention of Health & RSBY
Integration with PF / ESIC etc
Value Added Services Integration with other government applications
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THANK YOU
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