become a team of choice

Imagine Imagine Becoming…Becoming…

A Team A Team OfOf

Imagine A Imagine A Team Where...Team Where...

• Everyone knows the goal• Members work cooperatively to achieve results

• Creativity is respected• New and better ways are consistently sought out

• People value their team membership and rarely leave for other opportunities

• The commitment to success is obvious

CCheckheckStart by Start by

knowing where knowing where you are...you are...

CheckCheck• Understand your organization’s

goals• Understand job responsibilities

and have the skills to perform• Trust each other and provide help

where needed• Deal with conflict appropriately

and use it to create positive change

• Share information openly and freely with each other

• Know the expectations for performance

• Use time well and solve problems effectively

Use a Team Check-up Use a Team Check-up to learn if team to learn if team

members...members...

HHearearFind out why you Find out why you are where you are are where you are and how to chart and how to chart a course into the a course into the

future...future...

• Provide the results of the assessment to all team members

• Use a SWOT exercise to get all points of view and discover ideas to move the team forward

• Create a preferred future based on everyone’s input

• Develop a follow-up plan and put it into action

HearHearGet the team Get the team

together to review together to review the Team Check-Upthe Team Check-Up

OOpenpenBuild a human Build a human infrastructure infrastructure

that will that will support your support your

future...future...

• Identify everyone’s communications style within the DISC model of behavior

• Create awareness of individual style and its impact on the team

• Show how to adapt personal styles and open communication

• Build the elements of trust- Congruence, Reliability, Openness and Acceptance

OpenOpenMap the Map the

communication communication patterns of the teampatterns of the team

• Develop listening as a key skill in communication with internal and external customers

• Expand the ability to express ideas, feelings and goals in a way that strengthens the team

• Help people learn more about each other while they build trust

• Encourage responsibility and appropriate control of emotions

• Link personal goals and values to the purpose of the team

Open Open FurtherFurther

Provide guided Provide guided exploration of exploration of interpersonal interpersonal communication communication

through through Adventures Adventures in Attitudesin Attitudes®

IInvolvenvolveProvide reasons Provide reasons

for team for team membership...membership...

• Identify each person’s strength as a Creator, Advancer, Refiner or Executor

• Provide practice solving problems or developing new products, services or procedures using these roles

• Experience total involvement with a 30 day idea campaign to reduce costs or increase customer satisfaction

InvolveInvolveEquip people to Equip people to

embrace and embrace and participate in participate in

changechange

CCheck heck AgainAgain

Create a Create a feedback feedback

culture to keep culture to keep the team the team process process

dynamic...dynamic...

• Revisit the Team Check-Up and compare results to original assessment

• Use 360 Feedback to assess individual team member or team leader behavior

• Conduct customer satisfaction surveys (internal and external)

• Introduce an Individual Development Planning process to set and achieve goals

Check Check AgainAgain

Assess the Assess the organization and its organization and its members to measure members to measure progress and build progress and build

skillsskills

EEnrichnrichTap the depths Tap the depths

of human of human synergy...synergy...

• As the process continues, offer additional opportunities to strengthen the relationships between:– Sales reps and prospects with Sales Training

– Employees and customers with Customer Service Training

– Supervisors and employees with Management Development

– All members of the team with Team Building

EnrichEnrichTake the learning Take the learning deeper and deeper deeper and deeper while expanding while expanding the potential of the potential of

the teamthe team

Imagine Imagine Becoming…Becoming…

A Team A Team OfOf

A Typical Plan

How a typical organization would

implement the Team of CHOICE process

Phase 1Phase 1The TeamTeam Checkup

Orientation SessionOrientation Session

• Overview of the Team Checkup processOverview of the Team Checkup process

• Completion of Relationship Profile (DISC)Completion of Relationship Profile (DISC)

Phase 1Phase 1The TeamTeam Checkup

First Town MeetingFirst Town Meeting

• Results of Team Checkup are Results of Team Checkup are discusseddiscussed

• DISC Profiles are reviewedDISC Profiles are reviewed

• Strengths/weaknesses of team are Strengths/weaknesses of team are identified using SWOT exerciseidentified using SWOT exercise

• Ground rules are developedGround rules are developed

Phase 1Phase 1The TeamTeam Checkup

Second Town MeetingSecond Town Meeting

• Team strengths & weaknesses are analyzedTeam strengths & weaknesses are analyzed

• Team members develop a list of possible Team members develop a list of possible goalsgoals

• Ground rules reviewedGround rules reviewed

Phase 1Phase 1The TeamTeam Checkup

Third Town MeetingThird Town Meeting

• Team goals are selectedTeam goals are selected

• Action plans created for achieving goalsAction plans created for achieving goals

• Team members commit to ground rules and Team members commit to ground rules and action planaction plan

Phase 1Phase 1The TeamTeam Checkup

Optional Team MeetingOptional Team Meeting

• Advanced session on DISC model to Advanced session on DISC model to build trust among team membersbuild trust among team members

Phase 2Phase 2Building The Team Approach

• Introduce the Introduce the Adventures In AttitudesAdventures In Attitudes®® ProgramProgram

• 10 basic modules plus specific team 10 basic modules plus specific team selections:selections:

• Relationship Strategies - advanced DISCRelationship Strategies - advanced DISC

• Time MasteryTime Mastery

• Stress ManagementStress Management

• LeadershipLeadership

• InnovationInnovation

Phase 3Phase 3Walking The

Talk

• 360 Feedback Assessment as required360 Feedback Assessment as required

• Peer review of ground rule adherence Peer review of ground rule adherence among team membersamong team members

• Feedback to team leader on leadership Feedback to team leader on leadership skills skills

Phase 4Phase 4Continuous Improvement

• Ongoing team member development in skills Ongoing team member development in skills identified by earlier phases of the processidentified by earlier phases of the process

• Sales TrainingSales Training• Customer Service TrainingCustomer Service Training• Management DevelopmentManagement Development• Team CoachingTeam Coaching• Team Leader CoachingTeam Leader Coaching

• Select from a wide variety of Select from a wide variety of programs, products and services to programs, products and services to meet your team’s unique needsmeet your team’s unique needs

Become A Become A

Team of CHOICE!Team of CHOICE!