beasts in the fair garden

Presented by B

eth Gallaway

Beasts in the

Fair

Garden:

Cultivating

Teens as Lif

elong

Library User

s

OLA Super

Conference

February 2

6 2010

Resources:

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Do you have

ephebiphobia

?

Disruptive Library BehaviorsCongregatingCongregating

Courting BehaviorCourting Behavior

BacktalkBacktalk

Eating & drinkingEating & drinking

Cell phone useCell phone use

Dangerous Library Behaviors

LanguageLanguage

SexSex

VandalismVandalism

TheftTheft

ViolenceViolence

CyberbullyingCyberbullying

Differentiate Between the 2 DsDisruptiveDisruptive

NormalNormal

AnnoyingAnnoying

Dangerous Dangerous

AbnormalAbnormal

Harmful to self & othersHarmful to self & others

IllegalIllegal

Why Do Teens Act That Way?

Teen Behavior Influences

CulturalCultural

Sociological Sociological

PersonalPersonal

PsychologicalPsychological

BiologicalBiological

Frontal Lobe

Facilitates:Facilitates:

PlanningPlanning

Decision Decision MakingMaking

Myelin Sheath

Facilitates: Facilitates:

Learning new things Learning new things

Gut reactions Gut reactions intelligent response intelligent response

Concrete Concrete abstractabstract

Results in?Results in?

Dopamine

Controls:Controls:

Smooth motor Smooth motor skillsskills

Pleasure centerPleasure center

Volume regulatorVolume regulator

Serotonin

Regulates: Regulates:

TemperatureTemperature

MoodMood

AppetiteAppetite

EmotionEmotion

Melatonin

Controls:Controls:

Sleep/wake cyclesSleep/wake cycles

Biological clock Biological clock

On Rules

Create a behavior policy Create a behavior policy

Same rules for everyoneSame rules for everyone

Less rules = better Less rules = better 

Be positiveBe positive

Be flexibleBe flexible

Set Boundaries

1.1.State unacceptable behaviorState unacceptable behavior

2.2.State consequence of continuing State consequence of continuing unacceptable behaviorunacceptable behavior

3.3.Ask teen to make a choiceAsk teen to make a choice

“John, it’s

too noisy ov

er here,

and some peo

ple are tryi

ng to study.

If the disru

ptive behavi

or continues

,

you will be

asked to lea

ve.

Example

You can choo

se to lower

the volume

level

and stay, or

you can cho

ose to

leave.

“Mary, your

computer ti

me is up, we

have

someone wait

ing. If you

continue to

violate the

time limit,

your compute

r

privileges w

ill be suspe

nded.

Example

You can choo

se to log of

f now and ge

t

more time to

morrow, or l

ose computer

access for 2

days.

“Librarians

do not kick

teens out

of the librar

y. Teens get

themselves ki

cked out of t

he

library, beca

use of their

behavior.”

~ Nick Buron,

NYPL

Reminder

!

Correcting Behavior

3 Strikes & You’re Out! 3 Strikes & You’re Out!

Target the Group LeaderTarget the Group Leader

Good Cop, Bad CopGood Cop, Bad Cop

Invade Personal Space*Invade Personal Space*

* follow your instincts

Follow Through

Welcome backWelcome back

Introduce Introduce

DiscussDiscuss

• ReinforceReinforce

Create Raving Fans

1.1. Cultivate relationshipsCultivate relationships

2.2. Engage teens in meaningful Engage teens in meaningful participationparticipation

3.3. Be an excellent librarianBe an excellent librarian

4.4. Give them a room of their own Give them a room of their own 

5.5. EvaluateEvaluate

Cultivate Relationships

• Talk to teens when they do something Talk to teens when they do something RIGHTRIGHT

• GreetGreet

• Get OutGet Out

Meaningful Participation

Be an Excellent Librarian!• Customer ServiceCustomer Service

• ReferenceReference

• Reader’s Reader’s AdvisoryAdvisory

Excellent Customer Service

• Be respectfulBe respectful

• Greet by nameGreet by name

• Engage in their preferred mediumsEngage in their preferred mediums

• Anticipate needsAnticipate needs

• Find ways to say YESFind ways to say YES

• EvaluateEvaluate

CS Tip: Give ‘em the Pickle!

Excellent Reference

• Read the local newspaperRead the local newspaper

• Don’t ask, “Is this for homework?”Don’t ask, “Is this for homework?”

• Do ask, “Do you want me to show you Do ask, “Do you want me to show you how how to get it, or just get it for you?to get it, or just get it for you?

• Don’t point; take a walkDon’t point; take a walk

• Conduct a reference interviewConduct a reference interview

The Reference Interview

• Be approachableBe approachable

• Ask open ended questionsAsk open ended questions

• ConfirmConfirm

• Follow throughFollow through

RI Tip: Smile like you mean it!

Thibault, Pascal; Pierre Gosselin, Marie-Lise Brunel and Ursula Hess. “Children’s and adolescents’ perception of the authenticity of smiles.” Journal of Experimental Child Psychology. Volume 102, Issue 3, March 2009, pages 360-367

Excellent Reader’s Advisory

Right book, right person, right Right book, right person, right timetime

• DiscoverDiscover

• ClarifyClarify

• TuneTune

• DirectDirect

RA Tip: Incorporate MediaINSTEAD OF: INSTEAD OF:

• What authors do you What authors do you like to read?like to read?

• What are the last 3 What are the last 3 books you read? books you read?

• What did you like What did you like about them?about them?

ASK: ASK:

• What movies do What movies do you like? you like?

• What TV shows do What TV shows do you watch? you watch?

• What games do What games do you play?you play?

A Room of Their Own

• Go beyond a Go beyond a shelf and a shelf and a posterposter

• Convert a Convert a meeting roommeeting room

• Designate a Designate a staff personstaff person

The Search Institute’s

Developmental Assets

Reminders for Librarians

• Stay calmStay calm

• It’s not personalIt’s not personal

• Teens are job securityTeens are job security

• Learn to RAP Learn to RAP 

Moment of Truth

• RRememberemember

• AAccept ccept

• PProjectroject

Thank You!

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Links:Links: delicious.com/informationgoddess29/brain delicious.com/informationgoddess29/brain

Contact: informationgoddess29@gmail.comContact: informationgoddess29@gmail.com

1.603.247.3196 1.603.247.3196