b&b frc parent satisfaction survey conducted march 2014 presented may 2014

B&B FRC Parent Satisfaction SurveyConducted March 2014Presented May 2014

Overview of Assessment Process•In 2009, CAPC, the Parent Cabinet, CPS

and LPC designed a set of parent satisfaction questions based on the Protective Factors.

•Every 2-3 years, B&B FRCs embark on a project to assess the level of satisfaction experienced by the families currently being served.

•This report summarizes the results of the 2014 Parent Satisfaction Survey.

Data Source•Parent Satisfaction Survey

▫Offered in English, Spanish, Russian and Hmong

▫Contained 5 point Likert Scale questions as well as qualitative questions

•Surveys were conducted in 4 ways▫Face-to-Face interview (43%)

▫Phone interview (17%)

▫By family with B&B FRC staff available (23%)

▫By family without B&B FRC staff present (16%)

Qualitative Responses

•Participants had the opportunity to respond to four (4) fill-in questions.

•Categories were identified by reoccurring 10 or more times.

In a nutshell

•Responses Received: 705 (107 less than 2011)

•420 English (22 Russian 7 Hmong) and 285 Spanish

•Ethnicity: 56% Hispanic, 19 % African American, 18 % White, 7 % Asian

•Those surveyed included an equal blend of home visitation and FRC families.

Cont…

•Half had received services for 3-6 months the other half ranged from 6 months-3 years

•90% were female and 10% male

•35% were 23-29 and 58% were 30 years old and over

•Over 74% of those surveyed were not first time parents

Results

•Scale questions are presented in order. ▫Tables reflect both English and Spanish

responses.▫Responses are presented in percentages.

•Qualitative response questions are presented in aggregate.

•Each question starts with the statement “Since being connected to this FRC…”

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

68%

20%

11%

1% 0% 0%

75%

18%

7%

0% 0% 0%

I have developed relationships with people who provide me with support when I need it.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

63%

24%

12%

1% 1% 0%

72%

17%

8%

2% 1% 0%

I know who to contact in the community when I need help.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

77%

17%

5%

1% 0% 0%

78%

16%

5%

0% 0% 0%

I am more confident in my ability to parent and take care of my child(ren).

EnglishSpanish

Staff H

elp

& S

uppo

rt

FRC/Par

entin

g Cla

sses

Stress

Red

ucin

g/ S

afet

y Net

Ser

vice

s

Resou

rces

/Ref

erra

ls/In

fo

Paren

t Sup

port

NPP Les

sons

/HV

Discip

line/

Comm

unicat

ion/

Empa

thy

Child

Dev

elop

men

t

Qualit

y tim

e with

child

Self-C

are/

Empo

werm

ent

0

50

100

150

200

250

61

80

3342

31

133

195

28 24

49

What helped to increase your confidence at a parent?

Confidence

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

54%

29%

14%

1% 1% 0%

48%

32%

17%

2% 1% 1%

I am better able to meet my family's basic needs with the resources I have.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

80%

15%

5%

0% 0% 0%

74%

22%

4%0% 0% 0%

I have the confidence to stand up for what my fam-liy and children need.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

72%

21%

5%

1% 1% 1%

69%

26%

4%

0% 0% 0%

I have improved my parenting skills

EnglishSpanish

Staff H

elp

& S

uppo

rt

FRC/Par

entin

g Cla

sses

Stress

Red

ucin

g/ S

afet

y Net

Ser

vice

s

Resou

rces

/Ref

erra

ls/In

fo

Paren

t Sup

port

NPP Les

sons

/HV

Discip

line/

Comm

unicat

ion/

Empa

thy

Child

Dev

elop

men

t

Qualit

y tim

e with

child

Self-C

are/

Empo

werm

ent

0

50

100

150

200

250

300

25

61

26 24 18

101

255

40 37 31

What helped to improve your parenting skills.

Parenting Skills

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

56%

31%

12%

0% 1% 0%

69%

22%

8%

0% 1% 0%

I feel this program has helped me reduce stress in my life.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%

10%

20%

30%

40%

50%

60%

70%

57%

32%

9%

1% 0% 0%

62%

28%

8%

0% 1% 1%

I feel this program is helping me to reach the goals I have set for my family and me.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

78%

16%

6%

0% 1% 0%

78%

16%

5%

0% 2% 0%

My ideas and opinions are welcomed and heard in this program.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

88%

9%

3%0% 0% 0%

89%

9%

2% 0% 1% 0%

I feel that the program staff respects me.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree

Decline0%

10%

20%

30%

40%

50%

60%

70%

50%

21%

18%

2%

6%4%

60%

20%

12%

2%4%

2%

I have learned from and felt supported by other parents in the program.

EnglishSpanish

Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

81%

14%

3%0% 0%

2%

81%

14%

1% 1% 0%3%

Overall, what is your level of statisfaction with the programs and services you have received?

EnglishSpanish

Staff S

uppo

rt &

Hel

p

FRC/Par

entin

g Cla

sses

Stress

Red

uctio

n/Saf

ety N

et

Resou

rces

/Ref

erra

ls/In

fo

Paren

t Sup

port

Learn

ing

Paren

ting

Skills

HV/NPP L

esso

ns0

50

100

150

200

250227 224

24

107

65

188

82

What did you like most about being connected to this FRC?

Liked

Great

Pro

gram

Group

s with

Par

ents

& K

ids to

geth

er

Mor

e In

cent

ives

/Sna

cks

Mor

e FRC a

ctiviti

es/e

vent

s

Servic

es fo

r kid

s ove

r 5 a

nd T

eens

Mor

e Pro

gram

s (Em

ploy

men

t, ESL, N

utrit

ion,

Hea

lth)

Mor

e Tra

nspo

rtat

ion

Expan

d ho

urs/d

ays/lo

catio

ns

Outre

ach/

FRC Cal

enda

r

Staff D

evel

opm

ent/F

acili

tatio

n Ski

lls0

50

100

150

200

250

197

15 12

69

1529

1128 22 25

How can we make our programs better?

Suggestions

Highlights•Families enjoy interacting and learning from

each other. ▫Learning from and being support by other

parents received one of the lowest quantitative scores, yet it was commented on as one of the most valuable aspects of the program.

▫Families want more opportunities for fun/social interaction at the FRC.

▫They are seeking ways to share their input.▫They want to build on their knowledge with

skills.

Highlights cont…

•Staff are the key to success▫The thing that parents like the most about

being connected to the FRC is the support, help and information provided by the staff.

•NPP is doing the job▫Terms such as Empathy, Take home

assignment, Journaling, Parent-child activities, HV and so on clearly punctuated the positive impact of the program.

Highlights Cont…

•The FRC is the place to be▫Parenting classes and events hosted by

Family Resource Centers are seen as a major asset and are attributed by the majority of parents as the best part of the program.

Growth Opportunities

•I am better able to meet my family's basic needs with the resources I have. (50%)

•I feel this program has helped me reduce stress in my life. (62%)

•I feel this program is helping me to reach the goals I have set for my family and me. (59%)

•I have learned from and felt supported by other parents in the program. (55%)

Next Steps

•Gather feedback on survey from Meet & Greet and Parent Cabinet

•Develop action plan for top priority areas as identified by PMOC

•Provide data and analysis to funders for reporting purposes