barriers to communication
Post on 07-May-2015
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Barriers To Communication
Introduction Communication process Some facts Barriers in communication Barriers – sender, receiver and both. How to overcome these barriers Conclusion
Index
Communication: The transmission of a message/ideas/
attitudes/emotion, from a sender to a receiver which is understood by the receiver as the sender intended.
Introduction
Communication process
Sender Receiver
ENCODINGROUTEIDEA
FEEDBACK
INTERPRETING DECODING
Let us see why? (some facts) People remember:
◦ 10 % of what they read◦ 20 % of what they hear◦ 30 % of what they see◦ 50 % of what they see and hear◦ 80 % of what they say ◦ 90 % of what they say and do
Communication is limited in nature
If you tell 100 people something: ◦ After 24 hours, 25 % have forgotten it◦ After 48 hours, 50 % have forgotten it◦ After 72 hours, 75 % have forgotten it◦ After one week, 96 % have forgotten it
Some more Information
A barrier in Communication reduces the impact of the communication during & after the process is over.
To be more precise, communication process must address the barriers that exist in the process
So, Communication is about overcoming barriers.
Why this happens…
An Example: a video…
Communication Barriers (2009) (ZUMASCOPE) - YouTube.flv
The common barriers in communication are:◦Environmental barriers◦Personal barriers◦Administrative and financial barriers◦Time barriers
Barriers in communication
Crowded, noisy environment. People taking, music playing. No Privacy. The presence of an assistant. Telephone call.
Environmental barriers
Lake of confidence. Personal shyness. Internal conversation or internal monologue (self talk). Lack of objectivity. Culture differences Language. Emotion Discomfort in sensitive situations. Values and believe.
Personal barriers
Administrative decisions. Management strategy. Financial support. Number of staff. Goal conflicts
Administrative and financial barriers
Lack of time. Inappropriate time to talk. Inferring (conclude)
Time barriers
Lack of planning “purpose” of communication Objectives to be achieved Choice of wrong language, resulting in badly
encoded message Unshared & unqualified assumptions Different perception of reality Wrong choice of the channel
Barriers – sender
Poor listener Inattention Mistrust Lack of interest Premature evaluation Semantic Difficulties Bias / Lack of trust Different perception of reality Attitudinal clash with sender Not in a fit physical state
Barriers – Receiver
Absence of a common frame of reference affecting smooth interpretation of thoughts, feelings and attitudes from the sender to the receiver in a specific situation
Common barrier – both sender & receiver
Filtering: A sender ’s purposely manipulation of information so that it will be seen favorable to the receiver.
Information overload: A condition in which information inflows exceeds an individuals processing capacity. In this situation people tends to select out, ignore, or forget information.
Other Barriers
Perception: Receivers selectively see and hear depending upon their needs, motivations, background, experience and other personal characteristics. They don’t see reality, but interpret what we see and call it reality.
Semantic Problems: It is of vital importance for the sender to encode his message in such a way that receiver decodes it to get the intended meaning. One must aim at simplicity, clarity and brevity so as to minimize the chances of different interpretations.
Other Barriers
Eliminating differences in perception Use of Simple Language Reduction and elimination of noise levels Know what you want to convey Active Listening Emotional State Simple Organizational Structure Avoid Information Overload Give Constructive Feedback Proper Media Selection Flexibility in meeting the targets
How to overcome these Barriers
Communication is about overcoming the barriers i.e. (environmental, personal, administrative, financial and time). For communication to be effective, one has to understand that barriers exist and the knowledge of minimizing these barriers is the only way by which we will be better effective communicators.
Conclusion
“Communication is the real work of leadership.” Nitin Nohria
Campus Overview
907/A Uvarshad GandhinagarHighway, Ahmedabad – 382422.
Ahmedabad Kolkata
Infinity Benchmark, 10th Floor, Plot G1,Block EP & GP, Sector V, Salt-Lake, Kolkata – 700091.
Mumbai
Goldline Business Centre Linkway Estate, Next to Chincholi Fire Brigade, Malad (West), Mumbai – 400 064.
Thank you
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