barriers to communication
Post on 14-Nov-2014
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Barriers to Communications
Vaibhav Pant - 52Vandana Sonawane - 77Imran Kasu - 31Madan Waghmare - 85Swarada Kotwal - 35 Sachin Mane - 39Devavrat Tendulkar - 79Narendra Tambe - 78
Objectives
• Communication• Barriers to Communications• Types of Barriers to Communications• Implications of Barriers• How to overcome Barriers• Conclusion
1
Communication
Channels
Sender Receiver
Settings
Noise
2
Barriers to Communication
Barriers
Sender Receiver
3
Barriers to Communications
1. Physical 2. Language3. Cross Cultural4. Personal-Psychological5. Socio-Psychological6. Status7. Organization
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1. Physical Barriers
– Noise– Time and Distance– Environment– Defects in medium / channels– Poor Retention
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2. Language Barriers
• Different Languages• Difference in Accent / Pronunciations• Jargons• Semantic Barriers
– Word having different meanings– Bypassed instructions– Denotations and Connotations– Poor Vocabulary– Grammar and Punctuations
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3. Cross Cultural Barriers
• Heterogeneity of populations• Different Customs & Traditions• Different Social Perceptions
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4. Psychological Barriers
• Personal Psychological Barriers
• Socio Psychological Barriers
8
Personal Psychological Barriers
• Premature Evaluation• Different Perceptions• ALLness and Closed mind• Effect of Fear & Emotions• Misunderstandings• Halo Effect• Inattentiveness• Abstracting• Slanting
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5. Social-Psychological Barriers
• Attitude and Opinions
• Status Consciousness
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6.Status Barriers
• Hierarchy—– Managers believe that all clerks are lazy.– News letter is perceived as propaganda
sheet.– Important feedback given by sub ordinates is
not paid attention by superiors.
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7. Organizational Barriers
• Hierarchical Barriers• Specialization of Workforce• Wrong choice of Medium• Communication load• Organization Policy
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Implications of Communication Barriers
• Loss of Trustworthiness• Financial Impact• Delay in completion of tasks• Can lead to unrealistic assumptions• Discomfort in relationships• Can damage public image
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Classification
• Sender• Receiver• Situation Related Barriers
– Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial
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How to Overcome the Barriers
• Proper Encoding & Decoding of message• Understanding of situation• Selection of Medium• Maintenance of Instruments• Feedback• Open Mind & Positive attitude• Develop Good Listening Skills• Eliminate fear
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Channels
• E.g. Telephone is better than memos• Email is better than telephone• IM is better than E-mail• Radio is better than TV.
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Summing it up…….
• The key to the communication process is to have understanding on the part of the receiver.
• There are many barriers to good communications that must be overcome for communications to be successful.
• Learn to be an active listener as part of successful communications.
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Summing it up……
• Communicating to be understood and being a good listener are crucial.
• Another important aspect of communication is to think about what you are saying before you say it.
• Today’s communications set the tone for tomorrow’s relationships.
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Questions???
Thank You
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