axlr8 demo spectatix event management system. system benefits saves staff time saves money £££...

AXLR8 Demo

Spectatix Event management System

System Benefits

• Saves staff time

• Saves money £££

• Provides Audit trail

• Record keeping & data store

• Performance reporting tools

• Compliance issues

• Provides “back up” to key personnel

• No infrastructure expenditure

Sales & Marketing• CRM Contact and telesales• HTML Mailers – Newsletter,

confirmations, scheduling, notifications. T’ware

• Templates• Remote telesales (outsource) Bs

• Callcentre

• Searches and profiling

• Quotations

• Mail merge - table place names etc

• Call reporting (who’s done what)

• Planned calls report

• Sales forecasts

• Trigaware™ / autoresponders

Event Management• Calendar; designate staff, allocation of resource• Publish events and details to website (addresses, contact No’s,

pictures) T Bates

• Client / Staff Portals linked to events Broadbase

• Knowledge bank of event info (through portal)• Single or multiple event organisers A C

• Single or multiple event locations• Online seat booking • Ticketing (concerts, sports, theatre, festivals)• Training class or session bookings

Theatre

Staff Management• View Staff allocated to Events (Broadbase demo info)• Staff profiling and cataloguing • Staff searches on attributes (Juggler, Blue eyes, HNC1)• Recruitment & Selection functionality• Staff Portal with past & present bookings, holidays,

sickness• Payroll & Payslips• Expenses• Performance measurement and management tools

(rankings, no shows etc)• Client portal reporting on performance or the event• Client relationship management CRM Broadbase

Staff Management

Staff Recruitment

An online application form will gather necessary information

• Personal details, Work history, NI / Passport Number

• Physical characteristics, Health

• Qualifications, Education, Skills

• References and background

• CRB, and other “hygiene” factors

• Etc

Upload images: Photo, CV, Driving Licence etc

Automated emails/txt : Applicant rejection / interview, Staffupdates, event notices, warning of visa expiry

Staff RecruitmentThe system automates the administrative tasks of recruitment, freeing up time for people and team communications. Allows rapid filtering of applicants, captures staff details and captures acceptance of employment terms.

Also records all applications for compliance and litigation issues.

Website Integration

• Website data exchange – enter into CRM, upload onto website (Actors centre) pricing, pictures

• Portals – Client, Staff & Supplier (transaction history, data share, job info etc)

• Room availability and booking• Resource Booking (Tent, Tool, Car,

etc)• Control over public and private information

Financial• Invoicing• Publish live pricing to website• Online payment capture• Cash reconciliation• Subscriptions donations & memberships• Payroll, payslips & expenses• Integration to Accounts packages• Sales Forecasts• Job budgeting• Job profitability• Asset / Resource Tracking

Job Tracking

• Job status (in progress, completed)• Tasks within jobs (delegation)• Handles simple tasks or complex projects• Quotes• Events schedule (what’s booked)• Supplier/engineer/consultant portals• Client portals• Costs estimates and budgets• Timescales and deadlines

Client project example

Knowledge Management

• Document store for files, letters, pictures designs, videos, etc.

• Project library• Company standard documentation & Templates• Contracts & Briefs• Message boards & Forums • Intranet and extranet• Email archive• Search

Email archiving

• Automatic archiving of parallel emails

• Accessible immediately

• Automatically stored and searchable – by contact– By company– By employee– By job, etc

Case Studies• Tristan Bates Theatre• Actors Centre• Broadbase UK• Bovingdons• Opulent Opals• Floorplanz• Royvon• Adax• Biddles• Seekers• Quay Marinas• LB Tower Hamlets/Horsham DC/Leicestershire CC/etc.

Tristan Bates Theatre

Actors Centre

Broadbase UK

SFAWin business from clients

New

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Recruit great people

Schedule events

SelectPeople

Shedule people and

assign roles

Assess Performance

CS

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rs and

rate

s

Calculate and process

payments

Report to clients

Report to clients

Report to clients

Communicate with staff

Communicate with staff

Communicate with

staff

Feedback

Feedback

MIS budgeting accounts

Pay

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Feedback to account managers

Build and Maintain

Staff Bank

Broadbase UK

Bovingdons

Opulent Opals

Floorplanz• Services to Estate Agents

– Cyclical market recent down cycle (90%)– Service diversification strategy– Automation to save staff costs

• Client Portal – saves hundreds of calls and staff hours– Cross selling services

• Trigaware™ autoresponders• Operator Portal

– Essential economy and control

Floorplanz• See job

progress• Order new

work• Search old

jobs• Automatic

unique job numbers

• Drill down for more detail

• Cross sells new services

• News• Account

reports

Royvon

MPG Biddles

Seekers

LB Tower HamletsHorsham DC

Leicestershire County Council

• Trigaware™ Autoresponders

• Customised for your organisation

• Personalised to the recipient

• Provide details of the specific activity / request

Trigaware™• Sends automated

emails and alerts• “Thanks for your claim

number 432111…”• Alerts & warnings when

deadlines and SLA’s are missed.

• Confirmations of progress stages reached: “Your claim for £100 has now been reviewed and….”

Trigaware™

Trigaware™ looks for problems or just automates tedious correspondence.

Trigaware™ alerts the relevant people:• Customer/investor/introducer/dealers kept informed of job progress• Management/Internal quality level warnings• Saying “Thanks” or “Congratulations”• Outlying data• Registering receipt of an order, enquiry, etc.

Trigaware™ takes account of media preferences:

• email most common SMS (text messages) are growing in popularity

Trigaware™ Examples

Customer/investor/introducer/dealer• Your job is ready for collection at our ABC depot…• You are booked on the XYZ course at 09:30 on 21st June. Please find attached your joining

instructions.• Thank you for your order. Our engineer will ….• Your account is overdue……• You enquired about our training a few days ago and we sent you a CD to illustrate our methods.

Did you find it useful?....• We await your electrical report so that we can close our file on this.• You have five more days to respond to this request but it is still at the “collection” status. Please

could you let me know if there is a problem.

Management/Internal• Job 3456 is two hours from deadline. Please expedite and call the client to manage expectations

if you feel it is going to …• A new order has come in from….• XYZ has 3 people booked on it with 2 days to go. Break even is 8. • New Job Instruction: Please would you perform an asbestos inspection on Unit 33, broadwick

Ind.Est..…... The contact is Mrs….• I have not received your expenses from• You have three outstanding support calls in your section which have not been allocated to a

consultant.