atlassian summit 2011 day 2 keynote

• Unlocking the potential in our products• Help you ship code faster• Innovations we are launching today3

Plugin Ecosystem

Plugin Ecosystem

400

600

800

2010 2011

50% more plugins

Plugin EcosystemCommercial Plugins

Discuss which great commercial plugins to highlight

Plugin EcosystemCommercial Plugins

Discuss which great commercial plugins to highlight

80

Plugin EcosystemCommercial Plugins

Discuss which great commercial plugins to highlight

80

205

Plugin Ecosystem120 new commercial plugins

Discuss which great commercial plugins to highlight

Universal Plugin Manager

Universal Plugin Manager

Bundled with JIRA and Confluence

Universal Plugin Manager

Bundled with JIRA and ConfluenceBundled for all other products

Universal Plugin Manager

Bundled with JIRA and ConfluenceBundled for all other productsNo restart in JIRA 4.4

21Releases

Installs and

Upgradestaptap

We should force detainees at Guantanamo Bay to

install JIRA as a form of punishment

Chris Utley - 25th May 2011

”“

POWERED BY

Saving you time

Install/Home folder selection

JRE bundled

Port configuration

Installing as a service

License fetch for evaluators

Setup Wizard external DB config

Saving you time

Install/Home folder selection

JRE bundled

Port configuration

Installing as a service

License fetch for evaluators

Setup Wizard external DB config

Saving you time

Install/Home folder selection

JRE bundled

Port configuration

Installing as a service

License fetch for evaluators

Setup Wizard external DB config

Backup

Backup

More backup

Even more backup

Check customizations

Search for plugins

Config changes

Restore

$%&!#$@!Read xkcd

R.I.P.

simple goal1

simple goal1

12

6

39

Upgrades: Saving you time

Upgrade-friendly settings

Plugin compatibility

Settings migration

Customisations report

In-place DB migration

Upgrades: Saving you time

Upgrade-friendly settings

Plugin compatibility

Settings migration

Customisations report

In-place DB migration

Available in Beta

Available in Beta

?

?

How do I create a project?

?

How do I create a project?

What’s an issue?

?

How do I create a project?

What’s an issue?

How do I make pages look nice?

?

How do I create a project?

What’s an issue?

How do I make pages look nice? Can I change

security of a page?

?

?

Last transition on this slide is music for Giancarlo to walk in to

?

Last transition on this slide is music for Giancarlo to walk in to

Last transition on this slide is music for Giancarlo to walk in to

Last transition on this slide is music for Giancarlo to walk in to

Interactive, step-by-step tutorials

Easily track progress

Out-of-the-box onboarding

“Easy to follow starter guide, would be great for new employees.”

“Awesome. Will save me heaps of

time!”

“Sorely needed...better than wiki and JIRA-champions spending

hours training others.”

For less than a cup of coffee

One more thing...

Andrew RallingsVP of Support, Atlassian

Atlassian Support

Don’t show the slide

Legendary Service

Product Quality

1

Top 3

Install and Upgrade

Plugin Issues

User Management

Component New Feature

Install and Upgrade New Installers

Plugin Issues Universal Plugin Manager

User Management Integrated LDAP

Top 3

Install and Upgrade

Plugin Issues

User Management

Component New Feature

Install and Upgrade New Installers

Plugin Issues Universal Plugin Manager

User Management Integrated LDAP

Top 3

Install and Upgrade

Plugin Issues

User Management

Component New Feature

Install and Upgrade New Installers

Plugin Issues Universal Plugin Manager

User Management Integrated LDAP

Top 3

Install and Upgrade

Plugin Issues

User Management

Component New Feature

Install and Upgrade New Installers

Plugin Issues Universal Plugin Manager

User Management Integrated LDAP

Top 3

Install and Upgrade

Plugin Issues

User Management

Your top 332%

Bugs fixed4,500

Per Month375

Per Week90

Per Weekday18

30 daysBugs fixed

30 days15

Bugs fixed

Self-Service

2

Self Service - Support Tools Plugin

Shipping

Self Service - Support Tools Plugin

Shipping Download

(plugins.atlassian.com)

blogs.atlassian.com : “Virgil”

34% more KB articles

34% more KB articles

34% more KB articles

1 in 2 this KB helped

58

answers.atlassian.com

KB

Contact Rates

Contact Rates10%

Awesome Support

3

12

6

39

12

6

39

12

6

39

12

6

39

12

6

39

Europe East Coast West Coast APAC

Jan 2010

Issues Logged Available Support

Summit 2010

Europe East Coast West Coast APAC

Issues Logged Available Support

Summit 2011

Europe East Coast West Coast APAC

Issues Logged Available Support

Outside working hours20%

Out of Hours Workflow

Out of Hours Workflow

Priority Initial Response Times

Production system down 1 hour response time

Critical application problem 4 hour response time

Major application issue 8 hour response time

Minor application issue 24 hour response time

faster+25%

Customer Satisfaction85%

Dev Tools Support

FishEye Crucible Clover Bamboo

% of Issues 12 Mth Change

Initial Response Time 95% 45%

Overall Resolution Time 80% 20%

Customer Satisfaction 85% 10%

Dev Tools Support

Product Quality Self Service Awesome Support

New Installers Hercules Improved Coverage

Universal Plugin Manager Virgil Out of Hours

Workflow

Integrated LDAP Improved KB Improved DevTools

Improved Bug Fixing Answers ??

Installation and Upgrade

New Product

Weekend Support for Critical Issues

Available July 1st

your cost ?

your cost$0

Product Quality Self Service Awesome Support

New Installers Hercules Improved Coverage

Universal Plugin Manager Virgil Out of Hours

Workflow

Integrated LDAP Improved KB Improved DevTools

Improved Bug Fixing Answers Weekend Support

• Later Today• 5 Tips for an Awesome KB - 1:45pm• Youʼve Got Questions, Youʼve Got ANSWERS - 2:15pm• Unifying Team processes with JIRA Wallboards - 2:15pm• User Management in JIRA and Confluence - 2:30pm

• Yesterday - check out the video• Self Help Tools for Admins (Support Tools Plugin)

Other Support Sessions

Unlock the potential

Unlock the potential

Plugins

Unlock the potential

Plugins Installer & Upgrader

POWERED BYUnlock the potential

Plugins Installer & Upgrader

University

POWERED BYUnlock the potential

Support

Plugins Installer & Upgrader

University

POWERED BYUnlock the potential

Support

Plugins Installer & Upgrader

University

POWERED BY

“Install in real-time”Atlassian Guru Room, 2pm

“Get your questions answered”AtlasBar - 1:30-5pm

Unlock the potential

Shipping code faster

Waterfall

Waterfall

Release Cycle

Agile

Lean Startup

Release Cycle

Agile

Lean Startup DevOps

Release Cycle

Agile

Concept

Plan

Build

TrackLaunch

Fast Feedback

Fast Feedback

Distributed Version Control

Offline accessSpeed

Distributed Version Control

Offline accessSpeedFrequent commits

Distributed Version Control

Offline accessSpeedFrequent commitsEase of merging

Visualising code

Douglas video

Commit Graph

CommitsIssuesReviewsConfigurable

Builds

Builds

Tasks

Tasks

Stages

Parallel Builds

Artifact Passing

Artifact Passing

Artifact Passing

Artifact Passing

Artifact Passing

101

TasksStagesParallel Builds

Artifact PassingManual Stages

Integration

Ship Faster

Ship Faster

DVCS

Ship Faster

DVCS Commit Graph

Ship Faster

DVCS Commit Graph

Builds

Ship Faster

Integration

DVCS Commit Graph

Builds

Ship Faster

Integration

DVCS Commit Graph

Builds

“Atlassian can help you migrate to DVCS”11:15am

7 lightning talks1:30pm onwards

Ship Faster

Innovation

Innovation

Per-user plugins

Per-user plugins JS/CSS/Zip

Per-user plugins

Simple config

JS/CSS/Zip

Per-user plugins

Simple config

JS/CSS/Zip

Social

User-based install

Simple config

JS/CSS/Zip

Social

atlassian.com/speakeasy

User-based install

Simple config

JS/CSS/Zip

Social“Speakeasy”Sutter Room, 11:15am

atlassian.com/speakeasy

JIRA Mobile Connect

This is a video

JIRA Mobile Connect

• Crash reports• Visual and audio feedback• Collaborate with your users• All the power of JIRA

jiramobileconnect@atlassian.comatlassian.com/jmc

JIRA Mobile Connect

atlassian.com/jmc

JIRA Mobile Connect

Free

The Future

The force is strong within youWallboards, level 3 & 5

“Interactive Information Radiators”Sutter Room, 2pm

3 • Unlocking the potential in our products• Help you ship code faster• Innovations we are launching today

Thankyou!

Jay SimonsVP Marketing, Atlassian

Awards