assessment & reminder recall becky batchelor nc immunization branch

Assessment & Reminder

Recall

Becky BatchelorNC Immunization Branch

What is an Assessment?

An assessment is a standardized routine collection, analysis and

summary of immunization records

Why is it Important to Assess Immunization Rates?

•To increase immunization rates•To ensure complete immunization records•To identify pockets of need•To help immunization providers to understand their true coverage rates

What’s my Goal?

NCIR Assessment Report

• Numbers only report- helps you see your immunization rates right away.

• Keep track of your clients’ immunization status. Are they up to date? Do they need to come back in?

• Show the number of clients that could have been brought up to date with additional immunizations.

• Assessment of missed opportunities.

How Will the Assessment Report Help Me?

1. Evaluation Date: used to set the age range

for the clients in the report.

2. Client Population: options are available based

on what type of provider is requesting the assessment.

What Information Do You Need to Run the Report?

To Run an Assessment Report

Choose assessment report

Select the Client Population

Choose assessment report

Select your client population

Select your evaluation date

Click Generate when done Remember... only click Generate

once!!!

If Status is Complete click on link under Job name

Stage 1

Report Status!

Please be patient…

• You must wait 10 minutes before you can run another assessment report!

How to Understand the NCIR Assessment Summary Report

Verify the correct Client Population

Note the Date Report Was Run

Notice the Evaluation Date and How it corresponds to the

Birth Date Range

Age Groups Include Clients Who Are:

36-72 months of age

24-35 months of age

12-23 months of age

<12 months of age

on the Evaluation Date, that was entered when the report was generated

Review the Number of Records Analyzed

Verify the Birth Date Range corresponds with the age group(s) of interest. These birth date ranges will be used to generate the Request

Reminder report to identify clients who are not up to date

Important Info!

• Records Analyzed shows how many active clients were in each Age Group as of the Date Report Was Run

• Data included in report is not updated in “real time”

• Changes made to a client’s information during a particular day will not be reflected until the next day

The “1-4” notation

refers to the footnotesabout

benchmarks

Immunization Status Table

Use months of age as your initial target group

Benchmarks

This is the % UTD

For the 2 year olds

What I Need to Know…

Age Group Birth Date Range Records Analyzed24 – 35 Months of Age 01/01/2007 – 01/02/2006 8 .

Immunization StatusAge (months) Up-to-Date

(UTD)

Late

UTD @ Assessment

24 – 35 Months of Age241 50.00% 62.50%

122 75.00% 87.50%

73 62.50% 87.50%

1) UTD by 24 months equals 4 DTaP, 3 HepB, 1 MMR, 3 HIB, 3 Polio2) UTD by 12 months equals 3 DTaP, 2 HepB, 2 HIB, 2 Polio3) UTD by 7 months equals 3 DTaP, 2 HepB, 2 HIB, 2 Polio

To Find a Count of the Number of Clients That are UTD:

Immunization StatusAge (months) Up-to-Date

(UTD)

Late

UTD @ Assessment

24 – 35 Months of Age24 50.00% 62.50%

Records Analyzed8 .

A Look at Each Individual Vaccine at Different Ages (Benchmarks)

A “benchmark” is used as a standard

for measuring or assessing something

The Age Specific Immunization Benchmarks grid shows how many vaccines are needed to be considered UTD at specific age milestones.

Clients are Considered UTD at 24 Months if They Have Received:

4 DTaP, 3 HepB, 3 Hib, 1 MMR, 3 Polio, 3 Prevnar, and 1 Varicella

Age Specific Benchmarks

Clients who could have been UTD with ONE additional visit.

There were 2 clients 24-36 months of age who could have been UTD with additional immunizations.

This represents

25.0% of the total clients in

this age group.

1 client needed only 1 vaccine to be brought UTD.

That 1 client represents 50.0% of the 2 clients who could have

been brought UTD.

Late Start or Dropped Off Schedule After a Good Start

The upper portion of table shows

Late Start Rates for 3 different age

groups.

The lower portion of table displays Drop Off Rates for 5 different age groups.

Studies have shown clients who start late are more likely to continue to be

behind and therefore are not age appropriately immunized.

Calculating the Drop Off Rate

Footnotes

No Birth Dose of Hep B and Have Not Completed the 3 Dose Series

Note the footnotes here for further clarification of the clients

being assessed.

Missed Opportunities

NOTE: Missed opportunity on last visit may reflect incomplete documentation of immunization histories rather than true

missed opportunities for simultaneous vaccination.

A Word About Alternative Schedules

If your practice allows parents to vaccinate according to an alternate schedule this will affect your number of missed opportunities

Documenting Parental Refusals

Note the Client Comment and Applies to Date

RequestRequest ReminderReminder

• Used to generate reports, letters, address labels, or a client listing for clients “active” in the organization.

• Unlike the Assessment report, the Request Reminder reports will show client specific information.

• Determine which clients are not up to date with their immunizations.

• Provide a fast way to run a report with all the contact information for those clients that need to come back in.

• Improve immunization rates because you will be able to keep your clients up to date.

The Reminder Recall Report The Reminder Recall Report will help to…. will help to….

How Do I run theHow Do I run the Request Reminder Report? Request Reminder Report?

Click on the request reminder link under the Reports section

Private Provider

Health Department

Which one are you?

Select vaccine group. The default is set to required vaccines. You can add or remove additional vaccines as necessary.

Type in your birth date range

Click Generate when done

Select the Client Population

Select vaccine group.The default is set to required vaccines. You can add or remove additional vaccines as necessary.

Type in your birth date range

Stage 1 – Click Refresh

Stage 2 – Wait, It’s thinking!!

Stage 3 –It’s Finished!!

What about Varicella?

Click on Omitted Clients

Click Refresh

When your report is ready click on the ‘Omitted Clients’ link

Take the omitted list and the client query list and “clean up” those records as much as possible

How do I Fix the Omitted Clients?

Print the omitted client list Go back to Manage Client

Add the responsible person information

Notice! This clienthas a

Chart Number

Print the omitted client list Go back to Manage Client

Add the responsible person information

Omitted ClientsOmitted Clients

Go back to Manage Client

Take the first client on your “Omitted Clients” list and enter the info into the

Client search screen

Click Find

If you have chart numbers, you can search by that number

Click on the Responsible Person(s)

Tab

Responsible Person Information

Note that the √ has been removed from the “Notices?” box

Note the last updated info.

When you click the back button from the omitted clients, you will

go back to the status page

Click the report link which is underlined in blue

Type in the name of the report

Click here

Click on the Report Link

Report Link

Questions to Consider:

• Are there any active duplicate clients under my organization?

• Have all doses administered been keyed into NCIR?

• Have keyed doses been entered correctly?

• Are there clients that need to be made inactive?

Client Query Listing

Look for not valid (NV) shots

You can use the back button here

Client Query Listing

Look for ‘blank’ records

Look for duplicate addresses

Enter historical doses

Identify Duplicate Clients

Don’t forget to report duplicates to the NCIR Help Desk!

Client Evaluation:

– Responsible Persons: NC address and TX address

– No doses entered since 2006

– Received confirmation from parent that patient now lives in Texas

– Moved or Gone Elsewhere (MOGE)

I’veMOVED!

Last Updated by: WAKE COUNTY HUMAN SERVICES on 07/21/2009

Out of State

Unable to locate:1. The client has not been seen by your office in the last

6 months

2. All available telephone numbers are no longer valid (disconnected or family no longer associated with number)

3. A postcard and/or letter has been returned as undeliverable and no other address information is known

to Run Request Reminder Again!

Any time you edit client information (i.e. demographics, shot info.) the

Request Reminder report must be run again in order to reflect the changes you have made

Report Status

Report Link

Report Status

Report is “ready”

Click on link to view

What about HIPAA

Compliance?

Report Status

Click on link to view report

Mailing Labels correspond with reminder cards and

letters generated

Mailing Labels

• Enter all children into the NCIR

• Enter historical immunizations (properly and completely)

• Check the ‘Notices’ box for at least one responsible person

How to Get the Most From Reminder Recall

North Carolina's Estimated Vaccination Coverage with Selected Vaccination Series (U.S., National Immunization Survey, 2002-2008* - including Q3/2008-Q2/2009)

60%

65%

70%

75%

80%

85%

90%

95%

100%

2002 2003 2004 2005 2006 2007 2008 Q3/2008-Q2/2009

Year

pe

rce

nta

ge

up

to

da

te

NC US National data

Required Series in NC: “431331”4 DTaP, 3 Polio, 1 MMR, 3 Hib, 3 HepB, 1 Varicella

Strategies for Improving Immunization Rates

• Prioritize vaccinations in terms of staff responsibilities and communication among ALL staff members

• Placement and design of immunization flow sheet• Check immunization status at every visit• Give all needed vaccinations at each visit• Educate parents

Strategies continued…

• Write legibly and clearly• Document any adverse reactions or

contraindications to vaccines• Consolidate immunization records

• Document attempted communication• Document transfers –MOGE • Schedule or Use Reminder/Recall for

next visit

Becky Houston Batchelor (252) 568-5529 Office (252) 568-5579 Cell becky.houston@dhhs.nc.gov

Beth Meadows (252) 224-1282 Office

(252) 224-1219 Cell Beth.meadow@dhhs.nc.gov

Call the NCIR Helpdesk