arjun singh - resume

ARJUN SINGHContact: (+91) 8588809187Email : arjunlive@live.comSite : https://yahooplus.blogspot.com

SUMMARY

Working with Microland as Executive - Service Desk for BA Continuum India Pvt. Ltd. Project.Certificate for best Service Desk Support L1 from HPE - PepsiCo. PG Diploma in System Software Development from CDAC, Bangalore in 2014. B. Tech (Computer Science & Engineering) with aggregate percentage 71.70 in 2013.

PRIMARY SKILL SET

Programming Skills: C, C++, Core Java and SQLGood knowledge of OOPS ConceptWeb Technologies: HTML and CSSPursuing Information Technology Infrastructure Library (ITIL) v3

EDUCATIONAL QUALIFICATIONS

QUALIFICATION/ DEGREE

SUBJECT/ STREAM

INSTITUTION BOARD/ UNIVERSITY

PASSINGYEAR

AGGREGATE PERCENTAGE

PG Diploma DSSD CDAC Bangalore CDAC 2014 61.13

B.Tech CSE FGIET Raebareli UPTU, Lucknow 2013 71.70

HSC (12th) PCM GIC Bijnor State Board (UP) 2008 63.40

SSC (10th) General GIC Bijnor State Board (UP) 2006 64.00

EMPLOYMENT EXPERIENCE

Present Company: Microland Limited (BA Continuum India Pvt. Ltd. Project)Position: Executive Service Desk Duration: Sep, 2016 – Present

Previous Company: HPE (PepsiCo’s Project)Position: Service Desk Support L1 and Air watch (TAB) SupportDuration: Mar, 2015 - Sep, 2016

ROLES & RESPONSIBILITIES

a. Microland Limited - Service Desk Support

Providing IT support to Pan India BACI employees and contractors. Providing IT support over phone calls, emails, tickets and chat. Providing First Call Resolution (FCR) for technical issues as Remote Desktop Support. Unlocking user ids and resetting password for users. To ensure all the tickets & mails are actioned within the stipulated timelines. To ensure all technical issues are resolved within defined SLA. Installation/uninstallation of soft wares through Remote Support / SSCM. To roll out Outage Alerts/Notifications for P1/P2 tickets.

b. HPE - Service Desk Support and Air watch (TAB) Support

Providing IT support to Pan India PepsiCo employees and contractors. Providing IT support over phone calls, emails, tickets and working as L2 backup. Providing First Call Resolution (FCR) for technical issues as Remote Desktop Support. Coordinating with different departments (Asset, Network, Wintel, SAP, SAMNA, and Data Warehouse) for closure of issues/requests raised by user. To ensure all the tickets & mails are actioned within the stipulated timelines. To ensure all technical issues are resolved within defined SLA. To roll out Outage Alerts/Notifications for P1/P2 tickets. Provide support to new joiners/colleagues regarding process knowledge and technical issues. Installation/uninstallation of soft wares through remote session (using msra, mstsc and team viewer). Adding/removing hostnames in PepsiCo’s domain. Creating Air watch IDs for TAB and Samna HHD devices. Making TAB and Samna HHD Encryption Report on daily basis and coordinating with location FPRs to complete encryption activity in all TAB and Samna HHD devices. Pushing profiles (i.e. office 365 mailbox, encryption profiles and etc.) in TAB and Samna HHD devices through Air watch portal.

TRAINING AND PROJECTS

Project Title: Online Airline Reservation SystemDescription: This Project includes following modules - Customer Registration and Login with Session Management, Online Reservation and Cancellation of Airline tickets, PNR number provided on successful Reservation, Flight Schedule query, Online Payment Gateway for Online Reservation, SSL Encryption (HTTPS supported URL), JSP Pages and Java Servlets.Platform: Java (J2EE), Duration: 3 Months, Team Size: 02Tools: Net Beans 7.0, Adobe Dreamweaver, MSSQL Server 2008 and Apache Tomcat 7.0.47

80 Hrs. Project Training for Java from HCL CDC.

SECONDARY SKILL SET

Knowledge Area : Operating System, OOPSDatabases : MSSQL 2008 Server R2Platforms (O.S.) : Windows XP/7/8/8.1/10, Open SUSE 2.6Tools / Methodologies : NetBeans 7, MyEclipse 9, VMware Workstation 7, Adobe Dreamweaver CS5,Remote Tools : MSRA, MSTSC, Ammy Admin and Team Viewer

EXTRA CURRICULUM ACTIVITIES

Certificate for Participating in TRYST-2012 from CAMPUS2DAY in association with I.I.T. Delhi.Certificate of Participation for Programming in Core Java from APTECH in 2011.

AREAS OF INTEREST

ProgrammingWeb Designing and Blogging

STRENGTHS

Ability to quick learning any new technology and concept. Strong analytical and problem solving skills. Self - motivated professional with good communication and Interpersonal skills. Ability to work independently and collaboratively in a team.

PERSONAL DETAILS

Date of Birth : Jul 1, 1991 Gender : MaleLanguages : English, Hindi Hobbies : Blogging, PC GamingNationality : Indian PAN/Passport : Available

I, hereby declare that all the given information are true to the best of my knowledge and belief and can be supported with reliable documents when needed.

Date: 04 Jan, 2016 ARJUN SINGHPlace: Gurgaon, Haryana, India